This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering rack had to be replaced on vehicle. The consumer feels the vehicle rack should not have failed since the vehicle only has 43000 miles on it.
My car made a whining noise while moving and makes a loud noise when the steering wheel is turned. I took it to a Chevrolet dealer and they let me know my power steering rack needs replacing at 68,000 miles in February 2004. Needless to say this is not being recalled and this is something a lot of car repair centers are surprised this has failed on a 3 year old car. Chevrolet wants $1,000 to replace.
Knocking noise & jolt in steering wheel of 2001 chev. Impala at approximately 40,000 mi.. this problem continued and worsened. It was determined by an indepentent auto shop and the dealer that the problem was a defective rack. Dealer gave me information to contact customer assistance at GM, which I did. GM refused to make any concession for the repairs due to the fact that warrenty had expired.
- Chatham, NY, USA
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- Esopus, NY, USA