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pretty bad
Typical Repair Cost:
Average Mileage:
78,847 miles
Total Complaints:
79 complaints

Most Common Solutions:

  1. not sure (39 reports)
  2. replace cluster (31 reports)
  3. repair cluster (7 reports)
  4. replaced 4 stepper motors part # x15.168 (2 reports)
2004 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2004 Chevrolet Impala Owner Comments (Page 1 of 4)

problem #79

Aug 012013

Impala LS 3.8L

  • Automatic transmission
  • 79,000 miles


We just turned over 80k tonight (02/15/14) and my 2004 Impala has been giving us problems for about the last 6 months. The gauges - speedometer, tach and gas gauge have all been above and beyond the normal realm. Usually if you shut the car down, put it in park, turn the key off and on several times you can get it to go back to where it should be.

We've owned this car since it was new and this is a pain in the butt! We don't have the $ to get it fixed and it appears it is a problem that GM should've taken care of with a recall. Any other solutions.?

- , Butler, PA, USA

problem #78

Nov 012010

Impala 3.4L

  • Automatic transmission
  • 214,156 miles

Blinker Switch was replaced @20k (warranty)

Started with complete instrument cluster failure and also killed the battery once while at work @ about 160k miles. Found out that kicking hard underneath the left side of steering shaft while driving would restore functions, and gives me a sore foot. Also later (2yrs later), I got tired of that and went under the dash and pulled, twisted, yanked all the wire harness's coming from firewall in several directions hard, it sort of cleared up/acted up by doing this. Finally got it to stop acting up. But the other day (7/23/14), I encountered my A/C was not shutting off proper (indicator light was off, on AC though) then the speedometer said 110mph @ while at 60mph. Got home and disconnected the Plus + battery terminal for 10sec. then reinstall. Speed OK, AC OK now.

Also have to turn on/off the rear defroster to get noise out of the AM band on the radio for some time. Related to bumpy roads. I do believe the problem is in the wire harness connector's up at the instrument panel area as it was doing fine for 1 1/2 yrs (except radio-defrost bump to reset loss of AM signal still) after really yanking on the harness. 214k+ miles on this beast

Never notice Fuel or Temp gauges having reading problem except during full cluster loss.

Been a good car for me other than this, so far...

- , Meadowlands, MN, USA

problem #77

Jul 082013

Impala LS

  • Automatic transmission
  • 82,500 miles


- , Elk River, MN, US

problem #76

Oct 102010


  • 63,000 miles


This problem started off gradually - first the speedometer went, then the gas gauge, then the tack, etc. Got a price of $700 + tax to get it fixed in Ontario at a dealer. It was just short of $500 in Florida at a dealer. Finally got it fixed with a cluster from a auto wreckers for $250. Poor quality is GM's moto.

- , Winona, Ontario, Canada

problem #75

Sep 012013

Impala SS 3.8L

  • Automatic transmission
  • 112,000 miles

I am pretty sure gas one works and I just use my cell for speed. I can't afford for them to look at it and fix.

- , Tacoma, WA, USA

problem #74

Oct 122013

Impala LS

  • Automatic transmission
  • 134,000 miles

click to see larger images

gauge cluster malfunction gauge cluster malfunction gauge cluster malfunction

Had problems for many years with the tachometer reading the incorrect speed, and sometimes the RPM meter had problems too. Someday I was bored at home and decided to look for a solution, found many videos detailing the problem and how the dealership asked for $500(sometimes more) to replace the whole dash and reprogram it. Also found how just replacing the stepper motor would work, and since some of the light bulbs were dead, I decided to try removing the dash and soldering the new steppers as well as light bulbs. It was not too hard to remove it. and the steppers where 5 dollars each on eBay. Replacement Part# X25.168. It has worked fine for this past week, and the new led bulbs, look great too. The only problem I had was, I scratched the interior light control when putting back the cover.

- , Prior Lake, MN, USA

problem #73

Oct 092012

Impala 3.4L

  • Automatic transmission
  • 135,000 miles


My fuel gauge read full all the time and will go to nothing if I sit on a hill. I always set my trip on fill ups guess I have to go by that now. I can't afford anymore repairs I already got 2500$ into it already from other issues arrgh!

- , Forest Lake, MN, USA

problem #72

Feb 082007

Impala 3.2L V6

  • Automatic transmission
  • 68,000 miles

All gauges stopped working one at a time. 1. Speedometer 2. Engine Temp 3. Gas gauge. Been a pain in the ass, luckily have another car I use for lengthy trips. Planning on fixing this month. (05-2013)

- , Poway, CA, US

problem #71

Oct 062012

Impala LS

  • Automatic transmission
  • 97,000 miles

I have Chevy Impala 2004 LS.

The cluster panel has gone. There is a defect in this area that Chevy only fixed on certain models when they knew that most Chevy models were having the same problem.

I do not know how much gas I have, I do not know my speed (have to use GPS), all gauges are completely gone and the needles are all over the place.

Tried dealing with Chevy, however, they want to charge me $500.00 for this when they have already recalled certain models but did not include the Impalas.

- , Port Richey, FL, USA

problem #70

Oct 012008

Impala LS 3.8L

  • Automatic transmission
  • 110,000 miles

Speedometer failed. Made it look like I was going much faster than I was. When I slowed to 70 MPH cars on interstate were passing me at a high speed. Clocked speed between mile markers to calculate speed. This was a while ago so I don't remember the exact cost to repair but it was expensive and necessary.

- , Mandeville, LA, US

problem #69

Dec 282012

Impala V6

  • Automatic transmission
  • 147,000 miles


On my way to work this morning I looked down to check how fast I was going and my speedometer said 80mph. I thought to myself no way, it feels like I'm only doing 40mph. When I stopped at the stop sign, it did not go down. So, a little bit unraveled, I called the Chevy division of GM and all they could tell me was that I did the right thing by calling and complaining and that the only way they can issue a recall is when they hit so many numbers of people calling in a complaining. Only then will they investigate the issue and post a recall. So by all means FLOOD THE CALL CENTER! One of the guys kept telling me to go to a dealership even after I explained that being a single mother, I didn't have the money. So please call them and complain, everyone who is having these problems deserves to have GM correct their mistakes. Not just me!!!

- , Allegan, MI, US

problem #68

Oct 122009

Impala Plain 3.4L

  • Automatic transmission
  • 136,430 miles

cluster gauges problems keep giving incorrect readings

- , Monroe, LA, USA

problem #67

Apr 052012

Impala 3.2L V6

  • Automatic transmission
  • 100,000 miles

Speedometer and other dash gauges are not working properly. Tons of complaints for this very problem. I want a recall and fix for this problem by manufacturer.

- , Lancaster, TX, USA

problem #66

Mar 012008

Impala LS 3.2L V6

  • Automatic transmission
  • 90,000 miles

I'm frustrated that Blackie is still running well however there has been a few tickets on my driving record because my speedometer reads 0 . A few times I have run out of gas because the tank always reads 3/4 full. I know this cluster problem was replaced on my folks suburban and a coworkers Tahoe. So why not the Impala's.. perhaps cause we paid 10-20 grand less than them. I don't know ???

- , Corpus Christi, TX, US

problem #65

Oct 012010

Impala LS V6

  • Automatic transmission
  • 60,000 miles

love the car great mileage just every time a freaking turn around things keep happen. not major things thank god but pain in the ass things...

- , Rush, NY, USA

problem #64

May 102010

Impala 3.2L

  • Automatic transmission
  • 70,000 miles

I have owned fords most of my life and now I see why. What a pile of sh*t this car is every thing electrical is sh*t.same problems with blower motors and resistors over the last 30 years and now let us ad along with the wipers that park in the middle of the windshield a sh*tty speedometer that works when it wants to . wake up GM my fords never did any of this stuff.I am done with GM totally ,never buy another 1 total garbage!

- , Elyria, OH, US

problem #63

Nov 052011

Impala LS 3.8L

  • Automatic transmission
  • 128,281 miles

I was driving to work one morning & i got stop from the police for speeding doing 58 in a 40 mpr.Zone my speedometer was not working it was on zero. Today i got to go to court about this & yes i got my speedometer fixed & it's working just find now. I'm pissed about this.

Joe Cruz

So tell me if your speedometer dose not work do you how fast you are going?

(that if you the only car on the road).

- , Mt.Juliet, TN, USA

problem #62

Oct 012011

Impala LS

  • Automatic transmission
  • 65,000 miles

We bought this car in July of 2011 the problem started about 2 months later. I notified Chevy on line and went through a series of questions. they offered to buy the cluster but I had to pay to have them installed. That would have been okay but since i'm disabled income is very limited. They went so far as to ask me how many GM vehicles I had purchased. I replied with in the last 11 years I had purchased 9 GM products 4 which were new they said that didn't justify them paying for the installation. wow I guess they should have all been new. They also said they hadn't had many complaints on the Impala which must be a lie when all you have to do is Google it and many issues come up pertaining to cluster problems. Looks like its Ford for me the next time!!!!!!!

- , West Des Moines, IA, USA

problem #61

Jun 072011

Impala LS 3.6L V6

  • Automatic transmission
  • 109,000 miles

Please everyone that has problems with GM Chevrolet Impala Cluster please call GM at 1800-462-7824, so they can put the complaint in their system, I called today and they said they don't have any complaints about this issue, CALL so they can open a ticket regarding this issue.Call this number for your issue with your chevy problems.

- , Buffalo Grove, IL, USA

problem #60

Dec 082010

Impala 3.2L

  • Automatic transmission
  • 54,000 miles

I have no way of knowing how fast I am going which is a danger to others, I have no fuel gauge and now my temperature gauge is going. My speedo is a safety issue the government should issue a repair or replace mandate to the dealers. I feel my other gauges should be covered as show to others many others would have the same problem. Chevrolet should not have its head in a dark place.

- , lexington, KY, USA

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