This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Chevrolet Impala. The contact stated that while the vehicle was operated at 35 mph, the passenger side seat caught fire. The contact saw smoke coming from the seat and then flames. The contact stated that after turning the vehicle into the off position, the fire extinguished independently. The vehicle was taken to an independent mechanic where it was diagnosed that the seat heating assembly failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Contact states the safety concern with vehicle is that the seats are made too low for shorter people. Consumer has contacted the manufacturer. They stated it was the design of the vehicle. Consumer feels there are a safety and a comfort issues in the design of the seats, especially for shorter people.
- Monroeville, PA, USA
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- Franklin, KY, USA