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really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
83,313 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala fuel system problems

fuel system problem

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2004 Chevrolet Impala Owner Comments

problem #11

Jan 172018


  • 200,000 miles


The contact owns a 2004 Chevrolet Impala. While the vehicle was stationary, flames appeared under the hood. A police report was filed. The local fire department extinguished the fire. There were no injuries sustained. The contact mentioned that the vehicle was serviced per NHTSA campaign number: 15V701000 (engine and engine cooling) prior to the failure. The vehicle was towed to hobson Chevrolet Buick GMC (655 w southview dr, martinsville, in 46151, (765) 792-4476) where it was determined that the fuel line caused the fire; however, the contact was not informed of what needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 200,000.

- Martinsville, IN, USA

problem #10

Oct 112017


  • 162,465 miles
Tranmisson, evap, evaporrative emission control system leaking

- Louisville, KY, USA

problem #9

May 252010


  • miles
The contact owns a 2004 Chevrolet Impala. When the ignition was started, the fuel pressure regulator leaked and the interior cabin emitted a foul odor. There was no warning indicator illuminated. The vehicle was driven to the dealer and the fuel pressure unit was replaced; however, the failure recurred. The manufacturer was not notified. The failure mileage was unknown.

- Irving, TX, USA

problem #8

Sep 012015


  • 80,000 miles


The contact owns a 2004 Chevrolet Impala. The contact stated that when the vehicle was parked, there was a fuel odor coming from outside of the vehicle. The failure recurred on several occasions while the vehicle was parked on an inclined surface. The vehicle was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign number: 15V201000 (engine and engine cooling), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

- Las Vegas, NV, USA

problem #7

Nov 192015


  • 225 miles
Security light comes on randomly, have to wait ten mins to start vehicle. Security light comes on while driving, my gas fuel gauge stopped working so I track the gas my miles.. first 20 miles struggles to go, first thought it was fuel pressure regulator to the fuel pump to tranny to alternator now it wont shift into gear and I don't know what to do one recall for the ignition is ridiculous

- Denver, CO, USA

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problem #6

Mar 122014


  • 60,000 miles
The contact owns a 2004 Chevrolet Impala. While driving at approximately 55 mph, the fuel gauge failed to provide the accurate reading level and the speedometer did not display the correct speed. The vehicle was taken to a dealer where it was diagnosed that the fuel gauge and the speedometer needed to be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 60,000.

- Dupo, IL, USA

problem #5

Jan 082015


  • 130,434 miles


I bought the car used at dealership in rochester NY it had around 128000 when bought it died out at about 131000 they claimed that the car was fully inspected was a total failure had to spend a 1000 plus dollars at good year to months after bought had no heat sh*t heads could fix it I want my money back for the car I way over pay I paid 5300 with taxes and sitting in my drive way dead... the call the deaker no response I have warranty but they wont answer or do work.

- Rochester, NY, USA

problem #4

Jan 182015


  • 116,000 miles
Hello, I just purchased this vehicle from a used car dealer and drove it to work two days later. I work an hour away and take the turnpike....I noticed while I was driving that the speedometer was near 90, and when I pulled into my jobs parking lot I was near 40 mph...the parking lot's speed limit is 10 miles per hour with speedbumps so I knew something was wrong. When I got off of work my gas tank read past the full mark....I have been filling the tank every other day to prevent being stranded. I immediately called the dealer and he took a look at it. I purchased the car on 01/17/15 and today's date is 02/01/15 and I am still waiting to get the problem resolved. I've researched online and seen a lot Chevy Impala have this problem. Most notably 2001-2005 I would be eternally grateful if the matter can be resolved. Thanks, [xxx] P.S. there weren't specific options for the problems. They are:the gas gauge, speedometer, the whole panel....I found out this is called a cluster" or cluster panel" information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Elizabeth, NJ, USA

problem #3

Aug 052011

Impala 6-cyl

  • miles
I experienced issues with my gas hand not working properly. When there is gas in my car, no matter if it's full or almost empty, the hand stays on full for the most part. It does not detect the property amount of gas in my car. There is an issue with the fuel level sensor, fuel gauge and needle.

- North Augusta, SC, USA

problem #2

Feb 212014


  • 87,324 miles
My mechanic has been doing a lot of work on this car for the past month trying to figure out why my car completely powers off if I am driving on the road. After taking the diagnostic test again for the 3rd time it says we need two 02 sensors replaced and a new mass airflow sensor. Once we turned the key into the ignition the car began to smoke and burst into flames we pulled the keys out of the ignition and the fire department arrived and tried to put the fire out but gas leaked out and made a huge fire. The car tried to start up and we did not have the keys in the car the fire department had to cut my car battery out because it would not go out. Fortunately my fiance' and I made it out of the car alive. With all of the money I have been putting into this car to have it fixed and it catches on fire this makes me not want to ever purchase another Chevy car in my life and I am only 22 years old.

- St Louis, MO, USA

problem #1

Nov 092010


  • 80,000 miles
Have had a instrument panel cluster I have dealt with for along time why" the car will not start at times due to the malfunctioning security system, wait ten minutes and hope it starts, come on american made G.M. stand up to your ownings. Now fuel pressure regulator is leaking, have heard of numerous after market recalls not G.M. related parts once again own up to your product, especially when it concerns life and death of people especially children, for what money? profit" somebody with some power over these issues do something please.

- Raymore, MO, USA

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