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really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
31,875 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2004 Chevrolet Impala Owner Comments

problem #8

Sep 022009


  • 80,000 miles


Air bags did not deploy in a head on collision resulting in injuries to my chest area.

- Memphis, TN, USA

problem #7

Jan 252008

Impala 6-cyl

  • Automatic transmission
  • 51,000 miles
Collision on the interstate. I was driving approximately 45 mph when I struck the vehicle in front of me. Traffic was heavy and they slammed on their brakes. I had the brakes all the way to the floor but the car did not stop. Their car was completely stopped when I hit them and knocked them into another vehicle. My air bags failed to deploy. Body shop owner stated that it appeared that the wires to the airbag had been sliced during the accident. Front bumper, hood, and fenders had to be replaced. Radiator and condenser had to be replaced. Body of the vehicle had to be squared. Rotors and brakes replaced.

- Madison, MS, USA

problem #6

Apr 102007

Impala 6-cyl

  • Automatic transmission
  • 36,000 miles
TL-* the contact owns a 2004 Chevrolet Impala. While sitting at a stop sign a pick up truck crashed into the rear end of consumer's vehicle and caused it to crash into the driver's side door of another vehicle. The driver side airbag did not deploy. The passenger, a child, was in the rear seat on the driver's side during the crash, the rear seat belt disengaged, and hit the passenger in the eye, resulting in a black eye and a concussion. The driver sustained back injuries. The road conditions were clear at the time of the crash. The vehicle was destroyed. The vehicle was not inspected to determine the reason the airbag did not deploy or why the rear seat belt disengaged. The failure and current mileage were 36,000.

- Worcester, MA, USA

problem #5

Dec 122006

Impala 6-cyl

  • Automatic transmission
  • 34,000 miles


While making a turn in a private parking lot I hit a concrete parking curb at 5 mph or less causing both front air bags to deploy. Only damage appears to be from air bag deployment. Since I hit the curb at such a slow speed I don't think the air bags should have deployed. Car towed to dealer to have air bags replaced and damaged windshield repaired. Also requested dealer check for any other damage.

- Carmel, IN, USA

problem #4

Feb 032006

Impala 6-cyl

  • Automatic transmission
  • miles
My husband was going about 35 mph when a truck pulled out in front of him. He could do nothing but hit him almost straight on (T-bone). He did apply the brakes and was wearing his seat belt but still crushed his sternum on the steering wheel. The air bags did not deploy! he has been in terrible pain and was very relieved he did not have more serious injuries. Although I think his is quite serious!

- Arvada, CO, USA

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problem #3

Dec 122004

Impala 6-cyl

  • Automatic transmission
  • 6,000 miles
The contact's vehicle was involved in a low speed accident. Upon impact the air bags did not deploy. There was pre-braking prior to the accident and the front of the vehicle sustained damage. The contact was not wearing his seat belt and struck the dashboard, resulting in a head injury. The vehicle was towed to a body shop and is currently awaiting repairs. Updated 1/19/2006 -

- Blue Island, IL, USA

problem #2

Oct 212004


  • 17,000 miles
During a 40 mph frontal vehicle collision front air bags did not deploy. Consumer sustained minor injuries, and had the vehicle towed. Dealership will be notified of the problem.

- Concordia, MO, USA

problem #1

Oct 052004

Impala 6-cyl

  • Automatic transmission
  • 31,000 miles
During a frontal collision at 30 mph, the front air bags did not deploy. Consumer sustained minor injuries. The vehicle was towed. General Motors refused to check the vehicle air bags unless the consumer paid for it to be towed to them.

- Bradenton, FL, USA

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