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really awful
Crashes / Fires:
11 / 2
Injuries / Deaths:
7 / 0
Average Mileage:
59,018 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala steering problems

steering problem

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2004 Chevrolet Impala Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #5

Jul 192006

Impala 6-cyl

  • 48,000 miles


When turning the steering wheel there is a clucking sound coming from the front end> it sounds like something is loose. Took it to the Chevy del. And was told that they know about the problem that all Impala make this noise after so many miles. They said they would have to replace the steering shaft. This car has 50,000 miles and they tell me they steering shaft need to be replaced. This tells me they have a problem with their parts and they know there is a problem and they do not want to fix it. Now steering shafts seem to me to be a very important part of the car and that if it fails someone is going to ge hurt. So does this make it a safety problem?

- Hartwell, GA, USA

problem #4

Nov 222004


  • Automatic transmission
  • miles
Front end- about one week after purchasing vehicle from a dealership, the front end felt like it was going to fall in. The wheels feel like they were going to roll off, there's a clicking noise when steering wheel is turned. Feels like the front end is going to fold in. Told intermediate shaft 100% safe to drive and still waiting for part for about a month now. When did problem first get reported to Chevy" when are consumers going to be made aware? after purchasing vehicle to find they have a problem"

- West Haven, CT, USA

problem #3

Apr 012004


  • miles
Recall O4V-287. The vehicle the consumer rented had steering problem which resulted in a crash. Later the consumer found out about a recall on the vehicle.

- Unknown, DC, USA

problem #2

Sep 122004

Impala 6-cyl

  • Automatic transmission
  • 1,120 miles
Odometer 1120 miles - Chevrolet Impala ls - purchased new in June, 2004. Situation: As I was exiting the lie via the woodhaven blvd off ramp going westbound, I was going the recommended speed limit (20 miles per hour). As I was following the curve of the road, the steering wheel suddenly jerked to the left, directing the car towards the roadside curb. In turning the steering wheel to the right to correct, there was a lot of resistance and it was hard to turn. The front left wheel hit the curb. The car moved off the curb in the direction to the right. The car felt like it was grinding metal and slowed down considerably. Damage: My inspection of the car revealed that the front driverS side wheel was pushed back in its frame towards the rear of the car. The rim of the wheel was scratched and small chunks of the tire were ripped off. The back drivers side tire appeared to be scraped as well. I am unsure of body or frame damage. Repair: Bumper cover, lt fender, lt apron panel, engine cradle - pull & align steering gear & linkage, lt rocker molding. Replaced: Lt front liner, lt front & rear alloy wheels, lt front tire, lt front lower control arm bushing, lt axle assembly 3.8 liter, lt strut soft ride, lt outer tie rod, lt inner tie rod pillars - rocker & floor, corrosion protection. Old part availability - no.

- Woodside, NY, USA

problem #1

Jun 222004

Impala 6-cyl

  • 3,018 miles
There are no things that lead up to the the steering problem. The problem is with car that has 3018 miles on it I should have no problems. The steering clicks when turned to the left and right. Dealer will get me a rental car if the car warrenty work is more then 2 hours or car needs to be kept overnight.

- Deer Park, NY, USA

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