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really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
27 / 0
Average Mileage:
61,521 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2009 Chevrolet Impala Owner Comments (Page 1 of 9)

problem #168

Jan 292018


  • 80,000 miles


Service air bag. How do you do it?

- Amsterdam, NY, USA

problem #167

Jun 142016


  • 89,000 miles
For the last year or so I have dealt with several issues that started happening all of a sudden and all at once. For starters, my air bag indicator come on and off when I drive at any speed. An independent mechanic could not diagnose it and the dealership attempted to diagnose it and all he said was I needed to replace my air bags which would have cost roughly $3400. In addition to that, my ABS indicator began going on and off and has caused my car to feel as if it was on a hydroplane mode. When it turns on it occasionally makes my car jerk on the road. I went to an auto supply store for diagnosis and was told there was no reading so nothing was wrong, dealership said the same. The light shut off and it was like deja vu all over again. Also, I have had to replace the door actuators at least one to two times a year because they continue to break. Finally, my new batteries the last few of years have been completely drained for no apparent reason and I had to replace it several times due to damaged batteries even though I replace it with brand new car batteries.

- Los Angeles, CA, USA

problem #166

Jan 112018


  • miles
Takata recall I recvied a recall from tk holdings Inc.

- Middlebourne, WV, USA

problem #165

Dec 292017


  • 70,856 miles


Service air bag light keeps coming on and off. There should be a recall against something like this with safety involved.

- Cedar Rapids, IA, USA

problem #164

Jul 012017


  • 93,000 miles
Airbag light comes on and service airbag is displayed. This is not related to the current recall about the passenger airbag. I took it in to the dealership for the passenger airbag recall hoping it would fix it. It did not.

- Modesto, CA, USA

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problem #163

Oct 012017


  • 79,000 miles
Takata recall, traction control (ABS) 1. service air bag 2. service traction control, ABS light comes on. Car loses power when pressing on the gas pedal

- Irvine, CA, USA

problem #162

Jul 012012

Impala 6-cyl

  • miles


2009 Chevrolet Impala. Consumer writes in regards to vehicle dashboard passenger air bag warning light blinking, smoke and odors of electrical wire burning. The consumer stated that a buzzing noise was heard in the area of the airbag 4 months after the vehicle was purchased. The airbag light illuminated. More recently, the dash began smoking. The manufacturer was notified and offered to pay a portion of the repair. The consumer declined due to not being able to afford the remaining cost of the repairs. Updated 10/10/2017

- Florissant, MO, USA

problem #161

May 032017


  • 150,000 miles
Autonation along with GM communicated with my mechanic and myself and told me that my car repairs would be completed and paid for by GM as part of recall work and subsequent damage from the recall work not being performed before additional damage could occur. We were even told that our rental car would be paid for but once they towed the car from our mechanic to their shop, they told us that we would have to pay for that, although didn't communicate that to us until over a month had gone by. Subsequently, autonation towed my car back to my mechanic but with even more damage than they themselves stated had been the situation with my car. Their own mechanic stated both verbally and in writing (in the work order) that the recalled wires shorted causing the damage to my car. No one will tell us why that changed once our car was towed to them as we would never have towed it to them if that would have been the case. Additionally, no one has told us why or who the someone is who disagreed with their own mechanic (and 3 additional mechanics subsequently) and made the determination that we would have to pay for the short and related damages. I do have the GM document safety recall report associated with this recall that outlines what happened to our call will happen to 1 percent of the cars manufactured during the timeframe my car was manufactured as well as the work order from autonation clearly stating a short caused damage to my vehicle

- Nine Mile Falls, WA, USA

problem #160

Apr 012017


  • miles
At around 140,000 miles I noticed my service airbag light coming on and off. Overtime it continued turning on and off staying on more frequent than being off. I brought it to the dealership for a recall that affected the airbags. They told me they just had to wrap some wires that go underneath the seat and that was it. However this did not turn my airbag light off and I have gotten no help from any dealership or online forums. I believe Chevy should recall this as many other individuals with Impala are experiencing the same issue. As to the seat problem. Where my seat comes together at the low back, it shifts and moves around. The dealership said they could fix it at $900. They said they would have to find a new seat and then put my cushions and upholstery on it.

- Coon Rapids, MN, USA

problem #159

Jul 242017


  • 84,807 miles
The contact owns a 2009 Chevrolet Impala. The vehicle was serviced per NHTSA campaign number: 16V507000 (air bags, electrical system). While the vehicle was being serviced at pat O'brien Chevrolet East (2810 bishop rd, willoughby hills, oh 44092), the dealer diagnosed that the air bag wiring under the driver's seat had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and provided some financial assistance. The approximate failure mileage was 84,807.

- Cleveland Heights, OH, USA

problem #158

Jul 112017


  • 137,000 miles


"service airbag" warning displayed on dashboard. Dealership denies this is a common problem and says there is no recall. Numerous complaints by people are listed on the internet. Please investigate. Chevy needs to fix this manufacturing defect at no charge to vehicle owners.

- Harrison, OH, USA

problem #157

Jul 032017


  • 92,771 miles
"service airbag" warning displayed on dashboard. Dealership denies this is a common problem and says there is no recall. Numerous complaints by people are listed on the internet. Please investigate. Chevy needs to fix this manufacturing defect at no charge to vehicle owners.

- Overland Park, KS, USA

problem #156

Jun 282017


  • miles
I called my local Chevy automobile place and they can not find the recall on 36110 passenger presence sensor and instrument cluster malfunction I need this fixed because I can tell how fast I'm going not see how much gas I got in my tank none of the instruments in the dashboard work I'm always running out of gas and I can't tell if car is hot or cold car is in motion when all this occurs

- Lubbock, TX, USA

problem #155

Jun 072017


  • miles
Tires: Are constantly needing replaced have had three sets of 60K goodyears tires in addition to a set of perillis with about 40 % tread since febraury 2015. Brakes: Three sets of brakes on vehicale since February 2015. Everytime vehicale goes to mechanic they state that rotors are severly warped. Electrical: Having issues with ABS traction control. This is causing reduced engine power when turning. When crossing a main intersections the car coasts across oncoming traffic. Actuators and wiring to many vehicale components having ongoing issues. Air conditioner, doors, door locks, relays the main issue I am having is non operational doors locks in vehicale. I have to craw through the car to open the dppr locks. I have young children and my daughter was standing out of the car awaiting me to unlock the doorr. Another vehicale pulling into a parking spot nearly hit my child. Another incedent was having items stolen from vehicale due to intermittacy of the locks. It has really become a major safety issue for me with this car. This issue with locks became a problem about two weeks ago. I stated to chevorlet I was able to press lock or unlock a couple of times and was always able to at least free one lock within the rear and front. Any help with this issue would be greatly appreciated thanks ra' ed abdel-hadi

- South Charleston, WV, USA

problem #154

Jun 152017


  • 110,000 miles
I have problem trying to get the passenger air bag fixed. The light keeps coming back on after they try to fix it. A recall was done but that was only to tape wires and light was still on. The car was not in as accident.

- Fort Thompson, SD, USA

problem #153

Jun 142013


  • 126,000 miles
The contact owns a 2009 Chevrolet Impala. While driving on the highway, the vehicle experienced reduced engine power and stalled. The check engine warning indicator illuminated. The contact also mentioned that the air bag warning indicator illuminated. The vehicle was towed to an unknown dealer where it was diagnosed that the ignition switch was defective and needed to be replaced. The vehicle was repaired. The contact experienced a similar failure three years ago. The vehicle was taken to mcdermott Chevrolet where it was diagnosed that the failure was attributed to NHTSA campaign number: 14V355000 (electrical system). The vehicle was repaired, but the failure recurred. The contact also took the vehicle to the same dealer because the air bag warning indicator illuminated. The contact believed that the indicator was illuminated due to NHTSA campaign number: 16V507000 (air bags, electrical system). The technician informed the contact that the failure was not due to the recall and refused to pay for the repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.

- Hamden, CT, USA

problem #152

Jan 302017


  • 148,000 miles
When starting, it states service air bag, this will then clear but a few days week or month it comes back on[service air bag] it runs fine and has 148000 miles, I see their was a recall because of wire not connecting well " was this recalled" if so I never received the recall, thank you gerald L kern

- Faribault, MN, USA

problem #151

Feb 082017

Impala 6-cyl

  • miles
2009 Chevrolet Impala. Consumer writes in regards to passenger side air bag warning light malfunction. The consumer stated the passenger air bag was recalled. The driver's side air bag began to experience the same failure but, there was no recall for it. Updated 11/07/2017

- Merrill, MI, USA

problem #150

Mar 202017


  • 125,000 miles
Approx 2 weeks after having a recall repair completed for passenger presence sensor 36110, my airbag light is on. Now the dealer wants to charge me $250 to clean connectors. How would they get dirty? dlr says they have to remove both fronts seats to do this repair. I never had an airbag light prior to the recall repair.

- St Clair Shores, MI, USA

problem #149

Apr 252015


  • 72,897 miles
The air bag light for the passenger side came on. I took it to river rest auto on 4/27/2015. They replaced the passenger presence system in the seat which is what the code called out for. The cost was $802.05. GM had recall 36110 for this problem in 08/2016. They are only willing to pay $115.96. I think they owe me the total amount. I have called them numerous times and have got no where. My case number is 8-2766201672. The car was moving when the air bag light came on. Another light also told us the passenger air bag was not working so we had it fixed right away.

- Mukwonago, WI, USA

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