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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,073 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Silverado 3500 suspension problems

suspension problem

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2004 Chevrolet Silverado 3500 Owner Comments

problem #11

Jan 012005

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 6,000 miles


The contact owns a 2004 Chevrolet Silverado. The contact stated that the front tires were wearing prematurely. The tires were rotated regularly, but the front tires continued to wear prematurely. The manufacturer was made aware of the failure. The vehicle was taken to the dealer, who stated that the manufacturer designed the front tires to be rotated every 6,000 miles. The contact felt that the suspension was causing the tires to wear prematurely. The vehicle was not repaired. The failure mileage was 6,000 and the current mileage was 40,400... updated 08-30-12 the consumer stated the tires were rotated every 3,000 miles since the vehicle had 6,000 miles. The dealer and manufacturer offered no repair for the failure. Updated 09/04/2012

- Laporte , IN, USA

problem #10

Mar 152008

Silverado 3500 8-cyl

  • 50,000 miles
I have A2004 Chevy 3500 Silverado, with 50,000 miles on, I noticed a clicking noise in the right front. With further investigation, I noticed that the front wheel was loose on the truck. The wheel bearing was loose. I called General Motors and discussed the bearing failure. I got the new bearing and started to do the repair. I noticed that everything looked new yet, but the bearing was coming apart. The bearing is a sealed unit-it is pressed together. The bearing is not manufactured properly- it is not pressed together right so that the front tire could fall off and cause serious accidents. I am sure there is alot of failure on these bearings and this should be checked out. When these bearings fail because of the pressed fit, they self destruct violently and there is no way you can look at it after it fails unless you catch it early. I caught mine early and it can be a dangerous situation to the public. I made General Motors aware of the problem on their 800 number and they refused to address the problem with me.

- Rochester, MN, USA

problem #9

Apr 032006

Silverado 3500 8-cyl

  • Automatic transmission
  • 19,000 miles
The consumer stated the front spindle failed.

- Jefferson, OH, USA

problem #8

Apr 032006

Silverado 3500 8-cyl

  • Automatic transmission
  • 15,000 miles


The consumer stated the coil spring insulators failed.

- Jefferson, OH, USA

problem #7

Feb 222006

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 3,500 miles
2004 Chevy Silverado xcab 4X4 1500 shutter in rear cab area?replaced drive shaft/now instrument cluster broke/changed out shocks/changed factory tires/will not brake manufactures gmvw+tow package/have sued Chevrolet for $6000/I'll do it again!drivers side steering /shock/tire pounding in 50000 miles highway what next in 2 years.

- Zanesville, OH, USA

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problem #6

Jun 012005

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 23,801 miles
: the contact stated while making a left or right hand turn the steering wheel became difficult to turn. This occurred on normal roads during normal steering. The vehicle was taken to the dealership for inspection. Upon inspection, the dealership replaced the steering shaft however, the problem still exists. The manufacturer was alerted. Updated 3/9/2006 - left front axle front seals leaked. The consumer heard noise in the rear end. The power steering pump flow control was replaced. The body control module was replaced. The front differential shaft seal were replaced. The tires were chopped due to alignment being out of adjustment. Driver's door had to be realigned. Master cylinder was replaced.

- Greer, SC, USA

problem #5

Mar 302004

Silverado 3500 8-cyl

  • Automatic transmission
  • 500 miles


The problem started soon after I drove the new 2004 Chevrolet Silverado extended cab off the lot. When traveling between 60-70 mph, the trucks suspension will bounce almost as if there are no shock absorbers. This bouncing will continue until the speed is reduced to below 55 mph. I brought the truck in to the pittsburgh, ca dealer and complained. They said it was only a "California concrete highway" problem. They said it was the road and not the truck. I have this problem almost continually now, I complained to Chevrolet's customer complaint section, who gave me the same answer. The problem with their answer is that I own a 1996 Chevrolet Silverado extended cab truck that does not go into uncontrollable bouncing as this one does. I also drive a Chevrolet Avalanche that does not bounce uncontrollably as this one does when driven at the same speeds on the same stretches of roadway. I believe there is either something wrong with the shock absorbers or the frame of the truck. The bouncing is so bad that it feels like the wheels are actually leaving the ground. I believe this is a serious safety issue that Chevrolet should address. My problem remains unresolved.

- Pittsburg, CA, USA

problem #4

Jan 012005

Silverado 3500 8-cyl

  • Automatic transmission
  • 4,000 miles
While driving between 40-60 mph vibration from the frame. Suspension vibration or frame beaming. It is as if there is a flat tire, the car wobbles. Very eerie feeling to be driving and this to happen. A new set of tires have been placed on front. Complained to GM, no recall but would be notified if there was. Taken to dealers who recognized this was the problem but did not do anything about.

- Potterville, MI, USA

problem #3

Nov 102004

Silverado 3500

  • 16,000 miles
While driving 58 mph steering wheel pulled to the left, causing consumer's vehicle to rear end another vehicle. Consumer had the vehicle towed. Dealership was notified, but did not resolve the problem.

- New Milford, PA, USA

problem #2

Sep 152004

Silverado 3500 8-cyl

  • Automatic transmission
  • 17,000 miles
While driving at a moderate speed, the consumer noticed that the steering was performing erratically. The consumer drove the vehicle to the dealership. The dealership identified the problem as the steering shaft/box. There were no parts at that time. It has been seven weeks and parts still weren't available. The consumer called the manufacturer, and they didn't know when parts would be available. The front end felt loose. The consumer requested a refund.

- Alexandria, VA, USA

problem #1

Apr 122004

Silverado 3500

  • miles
When driving at any speed over a bump steering wheel vibrated. Consumer took the vehicle to the dealership for inspection.

- Texas City, TX, USA

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