This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called eriks Chevrolet located at (1800 S reed rd, kokomo, in 46902 (765) 457-8333) who ordered parts to perform the recall repair. The vehicle was not diagnosed nor repaired. The contact did not experience a failure. The manufacturer was contacted however no further assistance was provided. Parts distribution disconnect.
The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to M K smith Chevrolet located at 12845 central ave, chino, ca 91710 where they informed the contact that part was not available. The manufacturer was notified of the failure and informed the contact that the parts was not available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Chevrolet Silverado, subjected to NHTSA campaign number: 19V-328000 (engine). The dealer smedley's Chevrolet (937) 412-1316, and the manufacturer stated that they were taking care of the cold weather states first. The contact stated parts were shipped to cold weather states in November 2019. The contact was informed that he could drive 200 miles to have the recall repairs performed in another state. The failure mileage was 35,000.
The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number: 19V328000 (engine). The manufacturer was not notified of the issue. Russell barnett Chevrolet GMC (located AT1981 cowan hwy, winchester, tn 37398, (931) 967-4513) stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect. Follow-up 22-Jan-2020 : manufacturer and dealer have been contacted again, (21-Jan-2020), and no remedy is available at this time. Repair parts are being shipped to northern cold states/areas. Still unable to use this feature even though temperatures are low now in the South. No get-well date given or known at this time.
The engine block heater cord was recalled on my 2017 Chevy duramax diesel. I brought my truck to my local dealership on August 21, 2019 for the recall and the cord was simply cut off. At that time there was not a remedy for the recall. I called Chevrolet customer assistance today, November 12, 2019, to check on this recall as the temperature in Kansas is becoming very cold and I am needing the engine block heater. I spoke with sabrina and her supervisor michael who both informed me the new engine block heater cord has been released to cold weather states, not Kansas. The only way for me to get the cord for my truck would be to drive to Colorado, the closest state to Kansas that the cord has been released to. Colorado is over 8 hours from me, not to mention the temperature is currently colder in Kansas than Colorado. This is just very frustrating, I paid for the engine block heater on my truck so I can use it. I got notice of this recall in may of 2019, now it's November with very cold weather and the issue has not been resolved.
- Kincaid, KS, USA
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The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V328000 (engine). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Elkland Chevrolet (505 E main St, elkland, pa 16920, 814) 258-1071) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2017 Chevrolet Silverado. When the contact pulled into his driveway and plugged in the block heater, the vehicle caught fire a few minutes later in the engine compartment. The contact placed the vehicle into neutral to move it away from his house. The fire department was called and extinguished the flames. The vehicle was destroyed. Both the manufacturer and insurance company sent fire investigators to examine the vehicle. The contact submitted a fire report to his insurance company. A police report was filed. Both investigators stated that it could take up to 90 days to report their findings. The insurance company offered a buyout for the total loss of the vehicle; however, the contact wanted to see what the manufacturer would offer. The dealer was not contacted. The failure mileage was 24,500...
The contact owns a 2017 Chevrolet Silverado. The contact stated that the engine leaked anti-freeze and the rpms on the instrument panel were out of order. There was also an abnormal odor of anti-freeze in the vehicle. There were no warning indicators illuminated. The vehicle was taken to mid state Chevrolet Buick (26 days dr I 79 exit 67, sutton, wv 26601, (866) 596-3984) and a new water pump was installed along with new injectors; however, the odor of anti-freeze returned days later. The engine also continued to leak anti-freeze. The manufacturer was was made aware of the failure and did not assist. The failure mileage was 9,600.
The contact owns a 2017 Chevrolet Silverado hybrid. While driving 35 mph, the check engine warning indicator illuminated, the vehicle shook, and the engine seized. The vehicle was serviced at coughlin automotive (255 lafayette St, london, oh 43140, 740-852-1122) where it was diagnosed that the hybrid engine failed. The vehicle was repaired, but the engine continued to seize. The failure mileage was approximately 71,090.
Engine hesitation, or misfiring. Jerking, or transmission shuttering when engine is at low RPM and on incline. (I.e. when traveling about 45mph and start up a hill, the RPM's are about 1300, and the transmission doesn't gear down, so it starts shuttering until you give it more acceleration than usual.) after dealing with this issue for nearly 8 months and 15K miles, I believe this safety issue should be recalled. Dealer originally acknowledge the problem but was unsure of the cause. After 5 repair attempts the dealer say they can't duplicate and the vehicle performs as designed.
The contact owns a 2017 Chevrolet Silverado. While driving various speeds, the vehicle would vibrate. The vehicle was taken to huffines Chevrolet (1400 stemmons fwy, lewisville, tx 75067) where it was diagnosed that the tires were out of balance and the front driver's tire needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to classic Chevrolet (3991, 1101 tx-114, grapevine, tx 76051) where it was diagnosed that the motor mount needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The approximate failure mileage was 3,000.
With approximately 7800 miles on it, my vehicle was in motion and I was crossing a highway when the engine started to stutter and lost power. I was almost hit by an oncoming semi while crossing the road. I narrowly missed getting hit, the semi driver slammed on his brakes and honked at me as if I had done something wrong. I promptly pulled off to the side of the road, and noticed a check engine light. I brought it to my local shop where they had diagnosed it as a faulty lifter. This is a prevalent issue on many Chevrolet/GMC engines as there are technical service bulletins released on this. I have attached an older (2016) tech service bulletin, but there is an updated one with the following part number: 15-06-01-002F. I would like GM to step up and issue a recall on this as this is most definitely a safety concern.
Recently I have been noticing my Silverado with less then 20,000 miles has had really low oil pressure. Around 15-20 psi at idle and the transmisson slams into gear,
In June of 2017, I bought a new Chevrolet Silverado. It runs great no problems. In November 2017 I called to make an appointment to have the oil changed. The service department told me that there is a recall on the chuggle drive quality. The service did what was needed to be done. I had to make a 5-hour trip up North when I noticed that my truck wasn't running like it was before the recall was done. I noticed that the transmission was shifting hard. When the cylinder deactivation went to 4 cylinders the engine lugs. Before the recall was done I couldn't tell when the cylinder activation was switching to 4 cylinders back to 8 cylinders it ran very smoothly no lugging of the engine. What concerns me now is when I was driving an went to make a left turn at slow speed the transmission downshifted hard where the back wheels locked up. Went through a drive through after I placed the order proceeded to the window my truck lunged forward from first gear to second gear. I am glad that no one was in front of me. I have taken it to the service department at the dealership several times. Was told nothing was wrong no codes came up. Even called GM got nowhere with them. The chuggle drive is a reprogramming of the transmission control module. GM trying to fix one problem created another problem. I pull a 5000-pound camper with this truck with the issues I am having now with the transmission shifting hard and engine lugging I am afraid it might cause me to have an accident. My truck ran perfectly before the chuggle drive quality recall was done. The recall has to be the problem. It's not a good fix.
Noticed after purchase that there is vibration like a bad tire 35-42 mph. Vibration felt in seat, console and steering wheel 58-65 mph. Transmission down shifts hard sometimes feels like being bumped from behind, it also hesitates and jerks after letting off the accelerator and accelerating again between 25-45 mph. When accelerating it surges, jerks and stumbles. Sometimes when accelerating the transmission downshifts and hangs in that gear until you let off the accelerator. Under heavy acceleration there is vibration in the power train and the transmission seem noisy. At 25 mph it shutters like the transmission is in to high of a gear under light acceleration. Returned to waldorf Chevrolet where I purchased it and was told they balanced 2 tires and reset the road force, scanned transmission no codes transmission ok after shop foreman road tested for 21 miles no other repairs needed. Picked it up driving home noticed all the problems were still there and after inspection of my wheels noticed that the wheels were balanced still had the old weights still on the wheels with new weights also. Made another appointment this time to have shop foreman (rick) ride with me to show him what it was doing which we did and left my truck again. After 8 days I am told it was ready I was told they did a pico scope test and the driveshaft was being replaced then only tested it was ok. Checked run out on flanges all within specs. Found the right rear tire bad. They put steel wheel from another truck on and road tested with no change. They drove another truck and it rides the same. Even has the shutters on hard acceleration. Said they called GM tac back and they don't see a problem with this. Written documents be sent via mail. Made another appointment
A D V E R T I S E M E N T S
- Kokomo, IN, USA