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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,833 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Suburban body / paint problems

body / paint problem

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2009 Chevrolet Suburban Owner Comments

problem #6

Jan 182013


  • 80,000 miles


The dash broke between airbag and forward edge of dash. I am concerned about the safety of passengers if the airbag is deployed and that sharp dash corner hits a person or the airbag. The dash to the left of the break is sinking down to where the clip holding on the airbag cover is visible. The dash vibrates excessively now while the car is moving. I expect more cracks due to this vibration.

- Sealy, TX, USA

problem #5

Apr 202013


  • 61,000 miles
I also have one of the affected cracked front dashes that have been posted. The dash is cracked in three places, one over the drivers console which is caving inward, another on the left side of the passengers airbag and the other in the far right corner of the dash. This has a potential to seriously injure someone in the vehicle if the car is in an accident. Chevrolet maintains that there is not an issue with the dashes from any of the following vehicles: 2007-2013 Avalanche, Silverado, Suburban, Tahoe and Cadillac escalade. All of these vehicles in that range have the same dash component. There are many cases listed on a Chevrolet forum website. Replacement and cost to repair the faulty dash is solely up to the dealer not Chevrolet.

- Twin Falls, ID, USA

problem #4

May 052014

Suburban 8-cyl

  • 71,500 miles
I have been dealing with this for a couple months, and it is very frustrating. I have a 2009 Chevy Suburban with approximately 71,500 miles on it. The Suburban is always garaged, and we woke up one morning to a large crack, which has now caved in, on the dash right above the hump of the steering wheel and a crack on the passenger side airbag. We called GM and spoke to [xxx] at ext [xxx] and received a case number. We went to our local Chevy dealer for an estimate of approximately $1,000, and then called GM back with that estimate. GM called the dealer and then the dealer lowered the price to $350 - $400. I still find this unacceptable. I know what GM sent me is a standard reply. I do not, and will not accept a phone call that says it will be $400 plus dollars to replace my dash. This is not my doing. This is a defect in a GM product. It needs to be covered and GM needs to step up and show the customer some of the respect it wants from said customer. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bonnie, IL, USA

problem #3

May 012013

Suburban 8-cyl

  • 55,000 miles


Dashboard of 2009 Chevrolet Suburban cracked in 2 places, including around passenger side airbag and above drivers side instrument cluster/steering wheel. Concerned for the proper deployment of the airbag during potential crash due to the cracked dash that surrounds the airbag. This is a safety issue that needs to be addressed. Hundreds if not thousands of other similar vehicles possess the same manufacturing defect in the dashboard and all have reported large cracks in the exact same area.

- Hollywood, FL, USA

problem #2

Nov 292013


  • 61,500 miles
2009 Chevrolet Suburban ltz cracked dashboard without being involved in an accident. Cracks started appearing over driver's side area above airbags. Very concerning if involved in an accident and airbags deploying and shards of plastic becoming flying projectiles and an obvious problem GM is fully aware of.

- Valparaiso, IN, USA

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problem #1

Sep 282012

Suburban 8-cyl

  • 48,000 miles
Dashboard on the driver sided cracked into 2 pieces. I am not the only one who have had this issues. I found quite numbers of owner have the same problem. This is not the quality you expect from $50K vehicle, I believe it is due to "poorly" finished job. GM simply refuses to take full responsibility and forces me to pay so called, "deductible". I believe the NHTSA should look into this matter. Thank you.

- Gainesville, FL, USA

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