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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,961 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Suburban body / paint problems

body / paint problem

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2011 Chevrolet Suburban Owner Comments

problem #12

Aug 312015

Suburban 4WD 8-cyl

  • 80,000 miles


Vehicle developed two cracks on the top of the dashboard assembly. One crack is located on the passenger side of the vehicle, running from the forward-left corner of the passenger side airbag to the defroster vent. The other crack is on the driver side, inboard and slightly forward of the instrument panel "hump." Cracks discovered while vehicle was stationary. I understand this to be common, known manufacturer defect for this vehicle and related General Motors vehicles (e.g., GMC Yukon, Yukon XL, Avalanche, Tahoe, etc.). this is a safety issue due to the location of the cracks potentially affecting passenger side airbag deployment, creating a dangerous shards of flying plastic in the event of a passenger side airbag deployment, the potential negative impact on the structural integrity of the dashboard and subsequent non-compliant performance during a collision, and potential dust and water intrusion into the interior of the dashboard through the cracks which would affect the various electronic components located in the dashboard interior.

- Arlington Heights, IL, USA

problem #11

Oct 012014


  • 34,000 miles
I have a large crack in the dashboard over top of the instrument cluster. I don't know how or when it occurred. I first noticed it in the beginning of October, 2014. Because of its location it is not easily visible and it's possible it may have been there for some time. I found this is a common problem with GM products and GM refuses to address the issue. I went to my local dealer about it and they told me it's not covered under the extended warranty I purchased. I feel this is a safety issue due to the potential further deterioration while operating the vehicle.

- .Bethel Park, PA, USA

problem #10

Sep 012014

Suburban 4WD 8-cyl

  • 45,000 miles
There are two cracks in the dashboard, one over the driver console and one on the top left of passenger airbag....nothing has occurred to cause these cracks, but I am afraid if airbag is deployed, the dash will break up and hurt us.

- Las Vegas, NV, USA

problem #9

Dec 212013

Suburban 8-cyl

  • miles


The vehicle dashboard has developed major cracks in two places. One crack is adjacent to the passenger side air bag. The other crack is above the steering column. I am concerned that the entire dashboard will become shrapnel if the airbag system was to deploy. Additionally, the entire dashboard "flaps" when the vehicle is moving.

- Muscle Shoals, AL, USA

problem #8

May 012014


  • 55,000 miles
Dashboard cracked above instrument panel and airbag.

- Santa Fe, NM, USA

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problem #7

Oct 152014


  • 120,000 miles
Noticed dashboard crack at left hand side of passenger air bag compartment and above instrument cluster on driver's side.

- Raceland, LA, USA

problem #6

Feb 152014

Suburban 8-cyl

  • 35,800 miles


My 2011 Chevy Suburban has two cracks on the dash, both connecting to the airbag. I have concerns of this weakening the dash which could cause sudden deployment of the airbag. I also have concerns that in the event of deployment, , pieces of broken plastic could cause injury, as did in an accident of another vehicle. My vehicle has been garaged for a year when not used. It was previously owned before that. This is my sixth Suburban. The kind of money we pay for these, even preowned, should cover better than the plastic dash that's falling apart. The warranty had just expired about 4 months before I bought it. It was still under the 36000 miles when the first crack was noticed but time had expired.

- Adkins, TX, USA

problem #5

Jul 212014


  • 53,000 miles
We own a 2011 Chevy Suburban and one day noticed two cracks on our dashboard. One crack leads straight into the passenger air bag and the other crack is over the dash console on the driver side. Because our Suburban is out of the 36K mile warranty we were referred to GM. We called GM and were told that we would have to pay $450 out of our pocket to get it fixed. We are very concerned that either 1) the air bag may not deploy in case of an accident or 2) that it will deploy on its own while we are driving. We are very disappointed that GM is not willing to stand behind their product and replace at no cost as this is clearly either a manufacturer defect or a poor quality product.

- San Antonio, TX, USA

problem #4

Dec 282011

Suburban 4WD 8-cyl

  • miles
2011 Chevrolet Suburban 1500. Attorney representing consumer writes in regards to serious structural and safety issues concerning the vehicle. The consumer stated water was leaking inside the vehicle. According to the invoice, the dealer found the water leak coming from the body seam below the dash along the firewall. The passenger and driver front seats made a chattering noise. The dealer greased the tracks. The engine was not running correctly. The dealer replaced the throttle position sensor. Also, the front windshield wipers were inoperative, as well as the rear windshield wiper. The dealer found no power open circuit at the connector and allegedly repaired the wiring to the wiper harness.

- Garden City, NY, USA

problem #3

May 252014


  • 55,000 miles
Dash crack at passenger airbag.

- Bryceville, FL, USA

problem #2

Feb 212014


  • 51,000 miles
Dash cracked next to the airbag panel on the passenger side. This could cause the airbag to fail to deploy.

- Little Elm, TX, USA

problem #1

May 082013

Suburban 8-cyl

  • 46,732 miles
A small crack began on the driver side of dash board. Within weeks, the crack became much bigger. After two more weeks, I noticed another crack on the passenger side of the dash. Soon, it became much larger too. Now, there are several cracks on the dashboard. This automobile was not involved in any type of accident or driving on rough terrain. I don not understand why the dashboard would crack. I have never owned a vehicle which has had this happen.

- San Antonio, TX, USA

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