This vehicle has been recalled for the headrests not deploying during an accident 3 times with 3 different solutions. My vehicle is up to date on all recalls. On September 15, 2019, my son was driving the vehicle down the highway at 70mph when the driver seat head rest deployed making a large noise and slammed the back of my son's head. The car was on smooth roadway and there were no warning lights indicating any problems. This car has never been in an accident.
Upon examining the headrest, I saw that the plastic which was to hold a metal bar had broken and that the bar was still within the locked clamp. The headrest could not be reset and when brought to the dealer they indicated the vehicle headrest had coded deployed on their computer. The part could not be fixed and the dealer said Chrysler would not cover the part nor the service to install. The total cost was $821.45, which was $458.98 for the part and 297 labor plus $65.47 sales tax.
Reading articles and other customer complaints regarding these headrests, it seems that there are definite problems with these and that Chrysler should be replacing at their expense on those that fail. These head rests are supposed to be a safety feature in cars but when deployed for no reason can cause an injury.
How does a driver's side headrest/restraint explode? I was not in an accident! No one hit me from behind! I did not run into anything. The car sits in my driveway. I do not use my car.
- Rena O.,
Westland, MI, US
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A D V E R T I S E M E N T S
This vehicle has been recalled for the headrests not deploying during an accident 3 times with 3 different solutions. My vehicle is up to date on all recalls. On September 15, 2019, my son was driving the vehicle down the highway at 70mph when the driver seat head rest deployed making a large noise and slammed the back of my son's head. The car was on smooth roadway and there were no warning lights indicating any problems. This car has never been in an accident.
Upon examining the headrest, I saw that the plastic which was to hold a metal bar had broken and that the bar was still within the locked clamp. The headrest could not be reset and when brought to the dealer they indicated the vehicle headrest had coded deployed on their computer. The part could not be fixed and the dealer said Chrysler would not cover the part nor the service to install. The total cost was $821.45, which was $458.98 for the part and 297 labor plus $65.47 sales tax.
Reading articles and other customer complaints regarding these headrests, it seems that there are definite problems with these and that Chrysler should be replacing at their expense on those that fail. These head rests are supposed to be a safety feature in cars but when deployed for no reason can cause an injury.
- Rosemarie L., Novi, US