This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We continue to get errors with the Start/stop technology. Three times since 2018 the indicator light came on while driving stating start/stop errors. On one occasion we lost power on a freeway and had to quickly pull off the highway when the vehicle went into limp mode. That repair was covered by warranty. In other cases we have replaced batteries but they soon die and produce the same warnings before a normal life span of a battery. We have repair recipients to document.
As I am driving down the street in the middle of traffic the van will cut off and all wheels will lock, I buy a new battery and wires and it continues to happen, not able to drive the expressway scared of causing an accident. The dash will start blinking and the electric will start flashing radio shuts down and the whole car is down for a few minutes like it need to reset.
Our 2017 Pacifica has been in for diagnostic review/repair several times. While traveling between speeds of 50-70 miles per hour after a period of anywhere between 35-90 minutes when making easy right corners the steering sticks in place between 11 & 1 positions. Has been noticed on shorter distances in hotter weather than and on longer trips farther into the drive. We recently had the electronic power steering computer replaced which did not fix the problem. Currently the dealership is advising that the rack and pinion need replacing but the warranty company will not pay as they are not able to replicate the error in the presence of the warranty company inspector. Since replacing the electronic power steering was unsuccessful in correcting the problem, the warranty company is requiring the dealership to provide proof of part failure before they pay. My son turned [XXX] on [XXX] and got his drivers license. At this time we do not have $4,000 to replace the rack and pinion and the warranty company won't cover it due to dealership errors. It is my understanding there are hundreds of reported cases of this same exact issue without any recalls. We refuse to allow our [XXX] son to drive a literal death trap with known and reported steering issues to the government and manufacturer but that may not be an option for everyone. May god or whomever forgive the souls of those who wait for the death of a child or other before taking action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Was driving smelled plastic burning parked it at my house now dash says service charging system. It wont turn on or go into drive. I am afraid its going to catch fire.
I was pulling into a parking lot and had my foot on the gas. The gas pedal suddenly stopped allowing me to accelerate. The dashboard read "place car in park" I lost power of the vehicle. I was able to pull safely into a parking space and then I put the van in park and turned it off. I started it up and it started without issue. This was a very scary situation as I almost hit a shopping cart where I was forced to pull in as I had no power and was coasting in a parking lot full of cars.
- Land O Lakes, FL, USA
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This vehicle-??s UConnect -??infotainment-?? system began to malfunction after only 20,000 miles or so. At first it was only intermittent resets but they progressed over the last two years or so until now it is constantly auto-selecting every feature in the system while driving. I have experienced random selection of the heating/cooling system, auto parking brake, random nav selections, radio/audio changes, display units, language, seat heater, and more. Basically every selection available through the touchscreen it does randomly while driving. It is hugely distracting and even uncomfortable. I have had it in twice seeking a fix but the dealer seems unable to address it.
The "Start Stop" function has stopped functioning completely. I had both batteries replaced a year ago and this solved the issue, temporarily. Months later, I went to park and the vehicle shuttered as I put the van in park and shut off, then turned back on. Immediately, the "Start Stop" light came on. I've been driving just fine for 5 months with the light on, but this could become a hazard for myself and others. I have check my VIN for any recalls for the start stop function but nothing has come up. I've seen many other recalls for this issue on 2017-2019 Chrysler Pacifica's, but my VIN is not listed as there having a recall. I took the van to AutoZone and O'Reilly's to have the codes checked, nothing is coming up.
UNKNOWN while driving, the electrical system seemed to malfunction causing the lights to flash on/off, the rear windshield wiper to activate, the horn was blaring (quick repeated beeps, with occasional blaring), the dash indicated that the parking brake could not be used, indicated that the airbag system was not working, indicated that the driver-??s side seatbelt was not connected, amongst other warnings that I cannot recall. The ABS brakes were not working, nor was the power steering. The car indicated that it needed to be put into park, and allowed for the turning of the dial; however, the dash indicated that the vehicle was moving too quickly to shift into park. We were able to make a turn onto a street with an uphill incline from the road we were driving on; and the brakes stopped the car - using a lot of force as the ABS braking system was still malfunctioning. The vehicle was put into park and the parking brake indicated that it was active; but of course could not be trusted as the indicators on the dash had been so haywire just moments before. While the vehicle was -??off-?? the horn was still blaring (both short beeps and intermittently long blares), the rear wiper was still active (while in the off position), and the interior lights were flickering. This continued until the red connector was disconnected from the battery. The black connector seemed to make no change, connected or not. When the red connector was reconnected, the electrical issues seemed to be replicated with the horn and rear wiper. The vehicle was towed and we have no current answers. This was extremely dangerous as we lost all power and control of the car. We were driving, on what is oftentimes, a very busy street.
Noticed a wet spot on my driveway under my car that was not going away, the first mechanic that looked at it could not find the problem and initially thought it might have been condensation. A few weeks late the spot was becoming much larger and check engine light came on and the code indicated that there was an issue with the oil pressure. Upon taking it to be looked at by another mechanic it was found to be an issue with the oil filter housing resulting in a substantial oil leak. An oil leak can be dangerous both due to the slippery nature and the fire risk it presents, in addition it can cause further issues with the engine.
When going to accelerate, the car will not shift into gear. It g Jerks and it takes a few seconds to physically move foward. There are times when turning onto a road or highway it will not accelerate as it should.
Our driver side sliding door can only be opened with the fob and overhead button located in the front of the vehicle. If the driver becomes unconscious or the vehicle is on fire the back passengers have no way to get out of the van. It cannot be manually opened from the outside or the inside. It is a very serious safety issue!!
When driving, car completely shuts down. Usually happens when we are slowing down or stopping, but has also happened when accelerating. No lights come on and never happens when we take it to a mechanic. Happened 10x today alone but 5x over last seven days. We thought it was an issue with the auxiliary battery, but continues to happen. 130k on 2017 Pacifica
The gear shifter, which is a knob to put the vehicle in gear, sometimes locks in the "P" Park position. When this occurs, the vehicle cannot be moved, and the occupants are potentially stranded. This first occured about the middle of August 2023. After some moments, the shifter came back on and we were able to drive the vehicle to the dealer, who replaced the gear shifter module at a cost of about $700. The problem reoccured within a few days of the repair. The dealer again replaced the module (at no cost to us). The issue has not been resolved. The gear shifter continues to intermittenly lock in the Park position. The dealer has simply given up on trying to fix the problem. They indicate they have performed substantial diagnostics and are unable to resolvce the problem. We cannot rely on this vehicle to not strand us somewhere. Thus, we believe it is a safety issue.
When accelerating slowly or if stuck in stop and go traffic, the vehicle stalls or loses power briefly, but long enough to get hit from behind if the person behind is not paying attention.
The van stopped while driving without warning in traffic, luckily I was able to coast to the side of the road and there was not a vehicle directly behind me or my family and myself would have been in an accident. Even now it does not have a check engine light on we had the battery checked and alternator and they are both good. I-??m not sure what else would cause the vehicle to stop while driving with out warning. It completely turns off just suddenly without any warning. This is dangerous and could cause an accident. We are having it towed to the dealership today to hopefully repair whatever caused the dangerous shut off. I will revisit and if able upload whatever I am told the problem is.
A D V E R T I S E M E N T S
- Galena, OH, USA