really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
53,461 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Ram 2500 body / paint problems

body / paint problem

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2002 Dodge Ram 2500 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #18

Apr 022009

Ram 2500

  • 137,000 miles


The contact owns a 2002 Dodge Ram 2500. The contact stated that the dashboard was cracking, breaking, and falling apart. He noticed chunks of the dashboard falling to the floor. The dealer stated that there was no recall and provided the contact with a repair estimate. He was advised to call the Dodge manufacturer. The failure mileage was 137,000.

- Westminster, MD, USA

problem #17

May 272004

Ram 2500

  • 40,000 miles
I have a 1997 Dodge Ram pu with the dashboard falling apart thought it was just normal wear and tear until I inherited my father's 2002 Dodge Ram diesel pu. I noticed a couple of years ago his truck's dashboard was cracking but did not realize the extent until I received the truck last year. The dashboard on both my trucks are in terrible condition with gaping holes in each. Both have exposed wiring that you can see from just looking at them.

- Morganton, NC, USA

problem #16

Jun 262003

Ram 2500 Diesel

  • miles
I have a 2002 Dodge truck 2500 diesel. The dash busted right after I bought, I had to buy a cover to put over it to keep it from falling apart. I know other Dodge trucks have the same problem. I have check them when I would see them in the parking lots and other places. I think this should be checked into and be a recall on them. Thank you

- Pickens, SC, USA

problem #15

Dec 111997

Ram 2500

  • 94,500 miles


Cracked dashboard Dodge 2500 pick up lights don't always work.

- Evansville, IN, USA

problem #14

Feb 012008

Ram 2500

  • 88,000 miles
After owning this vehicle for 6 years< the paint is starting to peel, and it is rusting from the inside out. Although this is not a safety issue I am hoping you can point in the right direction. Thank you.

- Columbia, MD, USA

problem #13

Oct 302002

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 500 miles
The contact owns a 2002 Dodge Ram 2500. The contact stated that the clutch locked up and the vehicle was inoperable. While driving 55 mph, it seems as if the clutch releases and the rpms increase before the vehicle begins to drive normally. The contact took the vehicle to a dealer approximately twelve times, but they can never duplicate the failure. The clutch has been replaced twice. The failure occurs intermittently. The current mileage was 35,000 and failure mileage was 500. Updated 01/24/08 the dealer stated wiring plug fuse blown, alarm will go off with key in ignition or not, pdc cover broken, difficult to start in cold weather, noticed a burning smell, and fuel injection. Updated 01/24/08

- Carson City, NV, USA

problem #12

Aug 232007

Ram 2500

  • miles


Dash on our 2002 Dodge Ram is cracking.

- Sanibel, FL, USA

problem #11

Sep 132007

(reported on)

Ram 2500

  • miles
Consumer is complaining about cracks in the dashboard. Customer states that vehicle has about 10 cracks in the dashboard. The customer would like to know why Dodge is not doing anything about this problem.

- Edgewater, FL, USA

problem #10

May 152004

Ram 2500 8-cyl Diesel

  • Automatic transmission
  • 51,200 miles
My 2002 Dodge Ram 2500 quad truck dash board started to crack about three years ago. When I checked with my dealer I was told that it would not be covered by warranty. Shortly later I was walking in a walmart parking lot and notice a 2001 Dodge Ram 1500 which had a dash board cracked worse than mine. I then made a trip to many used car lots--I found that seven (7) out of ten (10) 2001+ Dodge Ram pickups I checked had cracked dashes. I contact Dodge with my complaint and what I had observed in other Dodge pick ups and asked about any recall for the problem. I was sent the typical form letter that said sorry not under warranty nor recall. Now where cracks joined chunks of the dash have fell in leaving gaping holes with jagged edges. I have never had an accident in my truck and god forbid if I should--can just see all the jagged parts of the dash flying and with the force of the airbags just what injures would be received. In fact I have cut the passenger side air bag off for fear of additional injury to my wife in an event of an accident. Also mine is not an isolated event--one could spend countless hours reading of the same complaint on the web. But to date Dodge has done nothing. I have seen where some dealers have covered half the labor cost--you can rest assured that was from the dealer and not Dodge just to maintain good customer relations! this is a safety hazard in that sever injuries could be received from the deployment of the air bags.

- Abilene, TX, USA

problem #9

Aug 162007

Ram 2500 4WD 6-cyl Diesel

  • Automatic transmission
  • 32,275 miles
During a routine stop at red light on 55 mph road the metal brake line ruptured where it is routed along the frame between the gas tank and frame. Rusted through, no way to inspect. Dealer reported this was a common failure on Dodge pick-ups. During this stop the pedal went to the floor, able to pump and get a little front brake, and the ABS and brake lights came on in the dash assembly. I crimped the line added brake fluid and limped to local dealer for replacement. Dealer knows about problem so Dodge has to know and should change material or routing of brake line. George the consumer provided a repair invoice. Updated 09/05/07

- Orma, WV, USA

problem #8

Aug 012007

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 140,000 miles


Dashboard is decaying. Not normal wear, but excessive cracking. Same problem is occurring in daughter's Dodge pickup.

- Stonewall, OK, USA

problem #7

Jan 052007

Ram 2500 6-cyl Diesel

  • Automatic transmission
  • 7,500 miles
The dashboard on my 2002 Dodge Ram pickup has started to crack with no apparent reason. The cracks are growing and there are more populated.

- El Paso, TX, USA

problem #6

Nov 012005

Ram 2500

  • miles
The board 2002 Dodge Ram 1500 quad cab dashboard is all cracked and breaking apart. Read about this problem in my local action line section where other Dodge owners of different models between the years 2000 and newer were having the same problem. The dashboard started cracking near the vents and has proceeded to break in other places along the entire dashboard, about less than a month after the warranty expired. I' have asked around to people related in the industry, and have been informed that was a very costly repair. Several hundred dollars worth. Also, I have a friend who experienced the same problem on a 2000 Dodge 1500. Please help, thank you.

- Pembroke Pines, FL, USA

problem #5

May 012006

Ram 2500 8-cyl

  • Automatic transmission
  • miles
Cracked dashboard.

- Rockledge, FL, USA

problem #4

May 082007

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 52,000 miles
Dashboard cracked in several places on 2002 Dodge Ram 2500.

- Houston, TX, USA

problem #3

Apr 292007

Ram 2500 6-cyl Diesel

  • Automatic transmission
  • 41,000 miles
No "event" led to failure. Issue is a potential safety issue that has been documented in an investigative report on www.local6.com out of orlando. My 2002 Dodge Ram 2500 quad cab has a defective dashboard that has begin to collapse. The report referenced documents identical issues leading to everything from electrical shorts and loss of lights during night driving to loss of vehicle operation. Problem is apparently widespread, specific to Dodge and expanding. Most vehicles are older than mine but cracks appear to be starting in the same place and all proceed to collapse. Scott cooper was the investigative reporter for channel 6 news.

- Ocala, FL, USA

problem #2

Apr 112007

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 62,000 miles
I own a 2002 Dodge Ram 2500 cummins diesel pickup. This is the previous body style that ran from 1994 to 2002 in the 2500 and 3500 trucks. When I switch from high beams to low beams, the lights shut off completely. It is extremely dangerous to have your lights go out at highway speeds with oncoming traffic. I have heard of many other complaints from owners of these trucks. Why is there no recall on this safety issue?

- Superior, WI, USA

problem #1

Sep 262001

Ram 2500

  • miles
The clock spring was replaced 3 times, there was a problem with the door locks, speakers, and body scratches. Also no keyless entry as promised when the vehicle was purchased. Also the passenger door regulator was replaced, the roof seam leaked water

- Jamestown, NC, USA

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