really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
2 / 1
Average Mileage:
34,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Ram 2500 seat belts / air bags problems

seat belts / air bags problem

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2002 Dodge Ram 2500 Owner Comments

problem #7

Jan 152003

Ram 2500

  • 20,000 miles


Dash board is crumbling exposing numerous controls, gauges, wiring, and airbag components which is a huge safety concern. The A/C has seized to work anymore due to electrical problems which is spreading to other control gauges and components. The safety of the airbag system is now a concern.

- La Jolla , CA, USA

problem #6

Feb 122014

Ram 2500 6-cyl

  • 160,000 miles
This diesel truck was started in order to let it warm up. Owner went into a building to retrieve a pair of gloves and returned 5 min later to find the vehicle on fire. Smoke was pouring out of the front cowl at the base of the windshield. Entry to the vehicle was attempted in order to put the fire out however the locking mechanism kept the doors shut so entry could not be attained. The truck was on fire and it had locked the doors. The drivers side window had to be busted out with a fire extinguisher in order to gain entry. Once the fire was extinguished the problem area was evident. The entire heater blower area was melted.

- Muskegon, MI, USA

problem #5

May 152004

Ram 2500 8-cyl Diesel

  • Automatic transmission
  • 51,200 miles
My 2002 Dodge Ram 2500 quad truck dash board started to crack about three years ago. When I checked with my dealer I was told that it would not be covered by warranty. Shortly later I was walking in a walmart parking lot and notice a 2001 Dodge Ram 1500 which had a dash board cracked worse than mine. I then made a trip to many used car lots--I found that seven (7) out of ten (10) 2001+ Dodge Ram pickups I checked had cracked dashes. I contact Dodge with my complaint and what I had observed in other Dodge pick ups and asked about any recall for the problem. I was sent the typical form letter that said sorry not under warranty nor recall. Now where cracks joined chunks of the dash have fell in leaving gaping holes with jagged edges. I have never had an accident in my truck and god forbid if I should--can just see all the jagged parts of the dash flying and with the force of the airbags just what injures would be received. In fact I have cut the passenger side air bag off for fear of additional injury to my wife in an event of an accident. Also mine is not an isolated event--one could spend countless hours reading of the same complaint on the web. But to date Dodge has done nothing. I have seen where some dealers have covered half the labor cost--you can rest assured that was from the dealer and not Dodge just to maintain good customer relations! this is a safety hazard in that sever injuries could be received from the deployment of the air bags.

- Abilene, TX, USA

problem #4

May 252003

Ram 2500 8-cyl

  • 11,000 miles


While traveling at 50 the right front tire slightly touched the gravel on an uneven parkway, and caused the driver to lose control of vehicle, the vehicle flipped and crashed. Upon impact, the air bags failed to deploy. The passenger was killed. When the tire left the road the consumer turned the wheel back to the left to get the vehicle back onto the road. The vehicle fishtailed in the rear and collided head on into the concrete culvert, flipped end over, and rolled upside down into a ditch. Neither air bag deployed. The consumer was told the size of the wheels should be redesigned due to the chassis. (the change of the center gravity caused the vehicle to be unstable)

- Onalaska, TX, USA

problem #3

Sep 262001

Ram 2500

  • miles
The clock spring was replaced 3 times, there was a problem with the door locks, speakers, and body scratches. Also no keyless entry as promised when the vehicle was purchased. Also the passenger door regulator was replaced, the roof seam leaked water

- Jamestown, NC, USA

problem #2

Mar 192003

(reported on)

Ram 2500

  • miles
The vehicle was involved in an accident, and the air bags failed to deploy.

- Manitowoc, WI, USA

problem #1

Nov 292002

Ram 2500

  • miles
At 25 mph our vehicle T-boned another vehicle traveling approximately 50 mph. The other vehicle is completely totaled, and there is extensive damage to the front end of the truck. The whole front end of the truck is pushed back and shifted to the left side of the vehicle, and the frame of the truck is bent. Despite the major damage, the air bags failed to deploy. Contacted Chrysler and repairs are on hold until investigated. Chrysler refuses to provide any information on the status of the investigation.

- Lawrenceville, GA, USA

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