This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. I am writing to relate my experiences in attempting to have the safety recall service work, regarding the airbag recalls, performed on my vehicle. The safety recalls are referred to as P78 (driver side airbag) and R25 (passenger side airbag). Over the last three months I have tried on multiple occurrences, to arrange this service recall work via dealerships directly and with the fca us recall assistance center - during which both the fca recall assistance center and the dealerships have expressed that they have no idea on either part availability eta or when the service recall work could be performed. Initially I attempted personally calling dealerships, but was unsuccessful in securing an appointment due to dealerships either not responding or dealerships having no idea on part availability or when recall service could be made. I then attempted calling the fca (Fiat Chrysler automobiles) recall assistance center on separate occasions. With an fca rep, myself and a dealership all on the same call, the dealership confirmed parts and appointment. After appointment the P78 recall fix had not been done - marked no parts no eta. I called the fca recall assistance again, and after almost an hour of myself and the fca rep together calling dealerships, all the dealerships again expressed they had no idea on when the parts would be available and no idea when the service recall could be performed. I apologize if this is the incorrect forum (website suggested by fca) to relate these fca and dealership experiences. I appreciate this is a huge recall affecting millions of vehicle and vehicle owners. I thought it maybe worthwhile to relate my experiences of both the fca and the dealerships, repeatedly conveying they have no idea on parts eta and no idea as to when the service recall work could be done. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 75,000.
Takata recall. The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and 14V770000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - the contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags), 15V313000 (air bags), and 13V528000 (steering) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Savannah, GA, USA
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The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was invalid. The contact had not experienced a failure. Updated 1/12/16
The contact owns a 2004 Dodge Ram 2500. The contact received a notification of NHTSA campaign number: 15V313000 (air bags) however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Both driver and passenger airbags did not deploy at impact! vehicle is a total loss due to the outcome of the collision. Vehicle struck a barn and exited out of it until struck a massive tree which finally stopped the truck. The vehicle was in the taylor Jeep dealership for air bag recall and was told they checked it out and found that I needed a special sensor for the recall repair and I will be contacted. I'm assuming what ever the technicians did might not have connected the airbags correctly resulting in them not deploying.
2004 Dodge Ram 2500. Consumer writes in regards to passenger airbag inflator recall notice repairs. The consumer was informed the parts were not available.
Dealer not able to respond timely to important safety recall. Driver airbag inflator housing may rupture due to excessive internal pressure, during normal airbag deployment. This could result in metal fragments striking and potentially seriously injuring the vehicle occupants
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the parts was unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 14V770000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received a notice for NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 14V770000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 12/03/15
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 14V770000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Austin, TX, USA