CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
10.0
really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
52,575 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. October 3, 2016 ' Ford Edge "door ajar" light problems are under investigation by the National Highway Traffic Safety Administration (NHTSA) after safety regulators received 1,560 complaints about 2011-2013 Ford Edge door ajar lights that stay on and cost a small fortune to repair. 2, Ford Edge the door ajar lights located on the instrument clusters stay on all the time even when all doors are closed and fully latched, leaving owners questioning if the doors are really closed. 3, other problems associated with the door ajar lights staying on, such as drained batteries from both the door ajar lights and the dome lights staying on. 4. the doors won't lock with the door ajar lights constantly illuminated and other owners say the doors open while driving. NHTSA says it doesn't know of any related crashes, but one person reported they suffered injuries due to the problem. 5. in addition to the safety hazards caused by the lights, owners say they have been forced to pay hundreds of dollars to fix problems those owners believe should be fixed under a Ford recall. However, one Edge owner said she was told by Ford the vehicles hadn't been recalled because there hadn't been enough complaints. Please note we were given a very high discount on the repair we were originally quoted $550!! 6. my driver door ajar light kept coming on. I didn't pay much attention to it; honestly just thought it was a sensor and I would take it in to get looked at. Eventually the light stayed on all the time, and even made my interior light stay on as well. I took it to my local Ford dealership this week, and it is not the door sensor, but the door latch. This is not covered under my warranty.
Rear driver side door ajar light staying on. Uncertain if door is shut or not. Was first able to open and shut door several times and get it to turn off but now it is staying on causing my dome lights to stay on.
Door ajar light; doors unlock in drive; doors unlock in park after pressing lock; safety issue with this vehicle because passengers may open door while in motion; people could enter from outside while car is parked or stopped while in transit. Problem has been ongoing since at least January 2014
Door ajar light stays on even when door is closed. You are left unsure if the door is closed properly. It drains the battery over time as it leaves the lights on inside. My 16 year old will be driving soon and this is a safety issue that needs to be fixed by Ford. This is not an issue that is caused due to wear and tear.
- Sacramento, CA, USA
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My passenger door ajar light/alarm comes on randomly while driving down the road, and sometimes it happens after someone gets in and shuts the door. This weekend it happened while I was driving at night during terrible rain...causing the interior lights to come on and nearly blind the driver(me). It doesn't seem to know when the door is open/closed. This also keeps the car from locking correctly...it automatically unlocks because it thinks the door is open. Last- the light will remain on when you exit the vehicle which ends up killing the battery. You might think it is ok- but it just decides to trigger the door ajar sensor and lights are on. This has happened in middle of the night, after I thought it was locked up and secure for the night. It also makes me wonder if the door latch is not working and the passenger may be at risk of falling out of the car. Ford wants $450 to fix a safety problem that is widely complained about and should be remedied without cost to consumer.
Door ajar light stays on when the door is completely closed/latched. That does not allow to lock the doors automatically (after the speed is more than 5 mph) or even manually since they unlock immediately. That is a safety concern. Also, the interior lights stay on until you drive, blinding you and this can be a safety issue at night.
The contact owns a 2011 Ford Edge. The contact stated that the instrument panel lighting remained illuminated and the "door ajar" message was displayed. In addition, the dome light remained illuminated. The failure recurred numerous times. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 132,000.
The door ajar light comes on even though all doors or closed. The problem is that interior lights stay on and doors will not lock even when the car is off. This drains and kills the battery. Ford states no recalls. After researching on internet, this has been happening with Ford models for years with no fixes.
The drivers door ajar warning was activated on the instrument panel. The door was actually closed. The safety issue was the interior lights were on while driving, the doors could not be locked when driving and the battery was drained when the car was turned off for the night. There is a safety bulletin issued on the door latch and assembly. The dealer charged $468 to replace the door latch assembly. The documentation is the dealership paperwork given when I paid the bill.
Driver door ajar light remains on, doors would not lock and overhead lights remained on. Issue was first reported 8/19/2016. The door ajar indicator light would remain on while the car was in motion and parked. The dealer notes indicate: "performed tsb 15-0013A, remove the door latch on one (1) front door and cycle the latch following the service procedure.". light remained off until 12/2016. The door ajar indicator would come on and not go off - both in motion and parked. On 1/13/17 dealer notes: "cause: 23943A trim panel - front door - remove and install (23942/23943) - L. 1 8T4Z*7821813 latch 23942A6R latch assembly - front door - replace (21812/21813/219A64/219A65) - L. I was charged a deductible of $50. I asked about a recall and was told there was none.
Driver door interlock switch consistently fails to work. This causes the interior lights to remain on until the car begins to travel forward and reach a certain speed. At night it is impossible to see anything behind you when backing up with the lights on. It has already caused an accident when I backed into a parked car. This is a very dangerous safety hazard as any person walking behind you could be hit.
Door ajar light remains on constantly. Dome light stays on after car is off, draining the battery. Unable to lock doors while car is running. Dome light remains on until speed of 15 mph is reached, making it very difficult to see at night.
Driver door light ajar comes on even if the door is closed. It keeps the interior lights on for long periods of time and I had to replace a battery already. Thought it was just a sensor.now I found out others are having the same problem...
Door sensor: Door sensor light stays on becasuse either door latch or door sensor has been compromised. When the door sensor is 'on' or 'lit' system does not enable auto lock when speeds are over 10 mph. Overhead lights stay on at low speeds.
Drives door ajar sensor does not always work leaving interior lights on while vehicle is moving. This creates a safety hazard as you cannot see outside at night due to the glare from the interior lights staying on as a result of the door ajar sensor not working properly.
Driver door is latched but dome light remains on. Door ajar warning light stays on. Will not shut off, have to shut door multiple times until door ajar light and dome lights turn off. Turns on randomly even while in driving gear. Light will even stay on when vehicle is off. Which if not caught might drain the battery. This has happened multiple times in a day. To every day. Even at night time which caused it hard to drive.
Door ajar light on, all doors are closed and the dome light stays on also. Visibility is hindered because of the dome light. Had the problem repaired a few years back and now the same problem has reoccurred. Faulty door latch was diagnosed the last time.
The door ajar warning lights stays on. This results in the dome light staying on while driving for a short period of time or after the car is off. Drained the battery once. Also, the door can not be locked. On a much more serious note, the dome light suddenly come on while I'm driving on the highway. This creates a very dangerous situation because I'm unable to see cars around me very well. I went to the Ford dealership in Feb, 2015 and fixed it once. However, this happens again recently. I really think Ford should address this issue!
A D V E R T I S E M E N T S
- Northbrook, IL, USA