I received a Customer Satisfaction Program Notice in June 2023 #22N12 regarding the flex plate, transmission fluid pump and torque converter but the 100% coverage ended on 2/28/23. I was told by Ford on 7/3/23 that I should have received the notification in September 2022 but I did not. The representative told me that others have reported same problem in the last week or so. The Complaint number given to me by Ford is CAS43676484. I also submitted another complaint with nhtsa.gov number 11530072. I am unable to pay for this repair due to being on SS Disability since 2017 and also becoming a widow on 2/12/22. Please contact me with any available assistance with these issues which I was not properly notified of and am suffering hardship due to problems known by Ford with my vehicle I purchased in good faith.

- Ellijay, GA, USA

The contact owns a 2015 Ford Edge. The contact while driving 30 MPH and making a left turn, the steering wheel was resistant, and there was an abnormal rattling sound coming from the front end of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the vehicle made an abnormal loud rattling sound while depressing the accelerator pedal and the rattling sound increased as the speed increased. The vehicle was taken to the dealer, where the contact was informed that the VIN was included in Ford Campaign Number: 22N12, which might be related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had expired. The contact stated that she had not received a notice for the manufacturer-??s campaign. The failure mileage was approximately 142,661.

- Richton Park, IL, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, she smelled a burning odor inside the cabin of the vehicle. After pulling over to visually inspect the engine compartment, she observed black smoke coming from the engine. Upon restarting the vehicle and shifting into drive, the contact stated that the transmission failed to shift out of neutral, and the vehicle rolled backwards before going into the intended gear. The vehicle was taken to the dealer, who determined that the oil pan needed to be resealed and the gaskets needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 90,000.

- Chino Hills, CA, USA

The contact owns a 2015 Ford Edge. The contact received notifications of the NHTSA Campaign Number: 22V413000 (Power Train) and 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Prudenville, MI, USA

While driving at highway speeds, the transmission will make a loud bang and it feels like you ran over an object on the road. The vehicle momentarily (up to 5 seconds) looses all acceleration. This has happened many times, but most concerning is when this happens while entering onto the highway and merging into traffic or passing on a 2 lane road within a passing zone and power is lost and there are oncoming vehicles. This has been reported to the local Ford dealership numerous times, but the same response is received each time, "unable to duplicate transmission problem). The first time this occurred was 02/26/2021 and has continued (25 incidence I have documented) to the most recent time 05/25/23.

- Middleburg, PA, USA

The contact-??s son-in-law owned a 2015 Ford Edge. The contact stated that after she placed the vehicle in park while on an incline, she exited the vehicle however, the vehicle rolled down the hill. As a result, another vehicle crashed into the vehicle. No injuries were sustained. No medical attention was required. A police report was filed. Additionally, the contact stated that upon inspection by law enforcement, the vehicle remained shifted in park (p) The vehicle was towed to a tow lot and deemed a total lost by the insurance company. The contact stated that upon research she noticed that the vehicles Y/M/M had a recall for the NHTSA Campaign Number 22V413000 (Power Train). The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

- Valley Springs, CA, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Swannanoa, NC, USA

The engine runs rough condition, Check Engine Light will illuminate and white exhaust smoke coming out from the tail pipe. It exibits a high consumption of coolant. Possible cause is due to coolant intrusion into the cylinder which triggers a misfire. Driving it into the free is very dangerous if you car will stall in the middle and could cause an accident.

- Nottingham, MD, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Portsmouth, RI, USA

The contact owns a 2015 Ford Edge. The contact had received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the parts to do the repair were unavailable. The contact stated that when her daughter started the vehicle and shifted the gear from park(P) to reverse(R), the gear failed to shift. The check engine light was illuminated and the gear was then shifted into the opposite gear that the contact's daughter attempted to shift into. The contact's daughter applied the emergency parking brake and turned off the vehicle due to being inoperable. The vehicle was then towed to a local dealer where it was diagnosed that the shifter bushing needed to be replaced; however, the remedy parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the remedy parts were not yet available and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 150,000.

- American Falls, ID, USA

The contact owns a 2015 Ford Edge. The contact stated that the transmission not in park message was displayed. The gear shifter was stuck in the park position and failed to move. Additionally, the battery was inoperable. The contact called the local dealer who suggested that the vehicle be towed in for service. The contact stated that the powertrain was repaired in August 2022. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 22,000.

- Fairfax, VA, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect for 20V469000. VIN tool confirms parts not available for 22V413000.

- Pensacola, FL, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sparrow Bush, NY, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Baldwin Park, CA, USA

The contact owns a 2015 Ford Edge. The contact stated while the vehicle was parked, he was unable to shift gear shifter into another gear. The contact notified the tow company and the tow truck driver was able to place the shifter cable back onto the shifter tab. There were no warning lights illuminated. The next day the contact notified the local dealer and was informed that the remedy for NHTSA Campaign Number: 22V413000 (Power Train) would be available in the fourth quarter of 2022. The contact shifted the vehicle to reverse and both ends of the shifter failed. The contact and neighbors pushed the vehicle to the side of the road and then the vehicle was towed to an independent mechanic. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,084.

- Carrollton, TX, USA

The contact called on behalf of his wife who owns a 2015 Ford Edge. The contact stated that after his wife had parked and exited the vehicle with the door still opened, the vehicle inadvertently reversed, causing damage to the driver-€™s side door. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

- Menomonie, WI, USA

The contact owns a 2015 Ford Edge. The contact stated while reversing into a parking space, she shifted into drive(D) and depressed the accelerator pedal but the vehicle failed to respond. There was no warning light illuminated. The contact depressed the brake pedal and shifted into drive(D) again and the vehicle then responded. The contact stated that the failure reoccurred while driving on the highway. The contact had shifted into drive(D) however, the transmission shifted into drive two(D2) inadvertently. The contact veered to the side of the road and shifted into drive(D). The contact was able to continue driving. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. However, the part to do the recall repair was not yet available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 81,000.

- Durham, NC, USA

my car rolled back in the park position and shows to be in reverse and will no longer turn on to drive and the gears are are stuck in reverse. Vehicle is no longer drivable and the recall is not until December to be fixed. I am out of vehicle and ford will not provide me with a loaner car. I do not know what to do.

- Phoenix, AZ, USA

The contact owned a 2015 Ford Edge. The contact stated that upon entering a car wash, she placed the gear shifter into neutral(N); however, the vehicle accelerated on its own. The contact was uncertain if any warning lights illuminated on the instrument panel. Due to the failure, her vehicle crashed another vehicle which sent that vehicle into a wall. The side curtain airbags deployed upon impact; however, the driver side air bag only partially deployed. The contact sustained minor scratches and bruises but did not seek medical assistance. The contact expressed that she experienced mental trauma days following the accident. The other driver did not sustain any injuries. A police report was filed. The contact was not notified of any property to the car wash was damaged due to the accident. The vehicle was towed to an independent tow yard and was destroyed. The contact received a recall notice for NHTSA Campaign Number: 22V413000(Power Train) which she linked to her failure. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 102,000.

- Andover, MN, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the driver's side front seat belt was unable to retract. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000. VIN tool confirms parts not available.

- Bettendorf, IA, USA