CarComplaints.com Notes: The 2016 Edge is starting to show a similar trend to the prior model year of the engine stalling while driving, which owners report is typically caused by low-mileage problems with the throttle body. This is typically considered a safety defect.
The Infotainment screen was continually blinking on and off. Took it to Oracle Ford to determine problem and repair. They said the computer diagnostic showed an electronics module was bad and it would cost $1473.00 to replace. I said go ahead and replace the bad part because the vehicle is pretty much worthless without the Infotainment System functioning. The service department said they would have the new module installed in two days. After four days and no word from the dealer I called them and was told the new module was installed but now the entire Infotainment System is completely not functioning. They said Ford engineering is working on the problem and will contact the dealer with a fix for the problem. That was over four weeks ago and still no solution to the problem. I call the dealer every few days to get an update and still no answers from Ford corporate engineering. So the vehicle has sat at the dealer for nearly five weeks now and it is pretty much worthless without the Infotainment System working. I'm very frustrated and not sure what to do now. I was ready to order a new Lincoln Nautilus until this problem came up. Now I will NEVER buy another Ford product.
Ford Sync 3 Navigation doesn't seem to update maps or routes and never gives fastest route when comparing to Google Maps or Waze. I still have yet to see updates where new road construction completion in 2018 are shown. I seem to keep driving off road according to the navigation map.
- mgs001,
Auburn Hills, US
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A D V E R T I S E M E N T S
The Infotainment screen was continually blinking on and off. Took it to Oracle Ford to determine problem and repair. They said the computer diagnostic showed an electronics module was bad and it would cost $1473.00 to replace. I said go ahead and replace the bad part because the vehicle is pretty much worthless without the Infotainment System functioning. The service department said they would have the new module installed in two days. After four days and no word from the dealer I called them and was told the new module was installed but now the entire Infotainment System is completely not functioning. They said Ford engineering is working on the problem and will contact the dealer with a fix for the problem. That was over four weeks ago and still no solution to the problem. I call the dealer every few days to get an update and still no answers from Ford corporate engineering. So the vehicle has sat at the dealer for nearly five weeks now and it is pretty much worthless without the Infotainment System working. I'm very frustrated and not sure what to do now. I was ready to order a new Lincoln Nautilus until this problem came up. Now I will NEVER buy another Ford product.
- Gary S., Tucson, AZ, US