This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tamara irecall- steering colum pion is the problem shaking while driving and come to a stop continues to shake. For a whole week we've called Ford and we have not received a call back and I have called everyday and no answer from anyone we are not very happen with anybody thank you if U call or email us (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Power steering failure. Symptoms are exactly as described in nhsta campain# 14V284000. Began with a steering wheel shimmy while vehicle was in operation (intermittent, worst at idle but persistent) and eventual "power steering assist fault".
Steering wheel vibrates, chatters, and moves on its own Accord while vehicle is stationary with the steering wheel left in a neutral position (no force applied left or right). The chattering noise can be heard while the vehicle is in motion with neutral steering wheel forces. This symptom creates extreme concern that the electric steering assist may fail or malfunction while the vehicle is in motion. This issue is not covered under recall according to Ford.
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering shook and lost power without warning. The contact called priority Ford at 757-583-3673 (located at 7520 N military hwy, Norfolk, va 23518) and the manufacturer and was informed that there was no recall. The vehicle was not repaired. The failure mileage was approximately 180,000.
- Norfolk, VA, USA
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The contact owns a 2008 Ford Escape. The contact stated that the electric power steering warning indicator and wrench symbol flashed and the steering wheel became difficult to turn in either direction. The vehicle was taken to an independent mechanic for diagnostic testing, but the results were pending. The manufacturer excluded the vehicle from NHTSA action number: DP15001 (steering) and NHTSA campaign number: 14V284000 (steering), although the failure was similar. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure and did not assist. The failure mileage was not available.
'Ford Escape steering " car was parked. I pulled out to end of driveway and made left turn onto a busy street. Suddenly, the steering wheel stopped having any power. Since I was moving it was not real bad. If my wife was driving she probably could have had an accident. It was as if the engine was off and the steering was extremely difficult. I drove a block and was astounded that as I made another turn it was so difficult. I parked and checked the car over. I could see nothing and I was an ase certified master mechanic for 30 years (1983-2013). I could see nothing wrong externally. I was lucky, someone moving faster could have died. I drove it to a repair shop where I was told that there was a recall on that part but only for 2008 Escapes built in Kansas City. I think it is a disgrace that Ford is allowed to continue risking the lives of consumers for something they know is an accident waiting to happen.
The contact owns a 2008 Ford Escape. The contact stated that the electric power steering warning indicator flashed intermittently and the steering wheel became extremely difficult to turn in either direction. An independent mechanic diagnosed that the torque sensor needed to be replaced. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering) and NHTSA action number: DP15001 (steering), although the failure was similar. The manufacturer was notified of the failure. The dealer was not contacted. The vehicle was not repaired. The approximate failure mileage was 150,000.
Randomly my steering wheel started doing what feels similar to a jerk movement while driving and stationary. I've noticed it occurred on the highway as well as city streets. After a few weeks of that, one day I started the car and had a blinking 'wrench' icon. So after looking up the details I was able to find that this normally has to do with the torque sensor. I also saw details regarding a recall however I'm unsure if my SUV will fall under this as I feel it should.
My lights on dash will all randomly flash while my speedometer and rmp will stop working. My car also seems to not shift well when this happens. My steering feels extremely loose and unsafe. I don't dare to drive over 30mph and have not had anyone be able to tell me exactly what is wrong. My steering has also locked a few times, usually when I'm in reverse. I have to turn the car off and back on to make it work again. I fear for my son and family every time I have to drive to work and school.
The contact owns a 2008 Ford Escape. While driving 20 mph, the power steering was faulty and the vehicle almost struck a curb when making a turn. There were no warning indicators illuminated. The vehicle was taken to a local mechanic where it was diagnosed that the steering shaft torque sensor failed and a new steering column was needed. The vehicle was not repaired. The manufacturer was contacted and informed the contact to call NHTSA to file a complaint. The failure mileage was 89,540.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle lost electric power steering (eps) ability, which caused the contact to have to maneuver the steering wheel with extreme difficulty. The eps warning indicator flashed when the failure occurred. An independent mechanic located a diagnostic trouble code for the steering shaft torque sensor. The torque sensor needed to be replaced the ABS control module needed to be reprogrammed. Dick masheter Ford (1090 S hamilton rd, columbus, oh 43227, (614) 861-7150) and the manufacturer indicated that the vehicle received a software update in 2014 for NHTSA campaign number: 14V284000 (steering); however, the remedy failed. The vehicle was not included in NHTSA action number: DP15001 (steering); however, the failure was related. The manufacturer provided no assistance other than suggesting the dealer replace the part. The approximate failure mileage was 139,000.
The contact owns a 2008 Ford Escape. While driving approximately 30 mph, the steering wheel shook and moved left and right while the vehicle was driving forward. There was no warning indicator illuminated. Also, while the vehicle was idling, the steering wheel moved left and right. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer stated that the computer module was re-calibrated in September of 2017. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
Last week the steering wheel would shake when at a stop. Yesterday we got an error code saying "power steering assist fault". then the power steering went out when driving on the highway. We learned that there was a recall for this exact failure for our year/make/model of car for the Ford plant where ours was built (Kansas City) but our VIN number is not part of the recall. I contacted the dealership and they said there is nothing they can do for us but to charge us full price for the repair.
The steering in my car was affected. First signs of issue were steering wheel shaking while stopped, parked and driving down the road. Then suddenly while driving the power steering went and thankfully I was only going about 20mph. I was not turning and was able to force the wheels to turn off into the side of the road. I was on a city street in a residential area.
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel shook left to right and stopped working. Also, the electric power steering indicator illuminated. The vehicle was taken to kayser Ford Lincoln (2303 w beltline hwy, madison, wi 53713, (608) 271-6000) where it was diagnosed that the steering rotation sensor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering) in 2014. The failure mileage was 169,261.
Incident while driving 40 mph steering column started to shake then steering failed making it extremely difficult to turn placing the car at risk for an accident. This vehicle year and model was part of NHTSA campaign recall 14V284000 and Ford recall #14S05. Unfortunately they did not include our VIN # in the cars they would fix. Same problem as all the ones they decided to fix. Selective safety isn't safe. Since this issue is the same as the others, we too need to be reimbursed for the costs of making our car safe again.
While being driven (vehicle in motion) the electric power steering steering cuts out randomly and without warning leaving the vehicle with only manual steering capability. This is the same issue addressed by NHTSA campaign # 14V284000 / Ford recall #14505, however this vehicle's VIN was not part of that recall.
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- Gardnerville, NV, USA