This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car experienced a power steering assist fault as I was driving on the city streets this evening, causing me to lose control of my car. It was very alarming to immediately be left without power steering when driving and trying to maneuver my way home safely.
The contact owns a 2008 Ford Escape. While operating the vehicle, the steering wheel shook and vibrated. The vehicle was not diagnosed or repaired. The manufacturer and local dealer (bob sight Ford, 610 nw blue, lee summit, mo) were notified of the failure, but no assistance was offered. The failure mileage was 190,000.
Steering wheel started making a clunk noise sometimes when turning.driving yesterday the steering got very stiff.parked the steering would be hard. There was a recall #14S05 May 29 2014.when I called Ford they said my car is not on recall list. Same problem eps -electric power steering assist, torque sensor in steering column or updated software needed.it's very hard to turn the wheel when driving. It should be on recall list.it's a safety hazard.
The contact owns a 2008 Ford Escape. While the vehicle was idling at a stop light, the wrench icon symbol illuminated and the steering lost power. The contact stated that the steering was repaired four years ago per NHTSA campaign number: 14V284000 (steering). The vehicle was taken to rochester Ford (507-288-7564, located at 4900 us-52, rochester, mn 55901) where it was stated that the vehicle would not be repaired for free. The manufacturer was made aware of the failure and stated that the recall repair was already completed once. The vehicle was not repaired. The failure mileage was 116,119.
- Rochester, MN, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2008 Ford Escape. When the vehicle was started and placed in reverse, the check engine warning indicator illuminated and the steering seized. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V340000 (steering). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
The contact owns a 2008 Ford Escape. While driving, the wrench warning indicator illuminated and a chime sound was heard. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering sensor needed to be replaced. The vehicle was not repaired due to the repair fees. The vehicle was not taken to a dealer. The manufacturer was notified and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 30,000.
The steeering stops working extreamly hard to turn the wheel. I turn car back on and off and it works! I was in park. Put into drive I couldn't move thought it stalled. Turned car off and back on and it worked happened 2X tonight!!
I did the steering recall but however, after 2-year driving. My steering failed when I drive on the highway in 70mile. It is so horrible that my whole family was in the car. Ford they didn't really care about Escape steering issue. I guess they are waiting for someone dead in the accident. Please look this issue seriously. There are some many ower have the same issue even they did the recall.
The contact owns a 2008 Ford Escape. While driving 70 mph on the interstate, the power steering seized. The contact continued to drive, but the steering wheel shook mildly and was difficult to turn. In addition, the service vehicle indicator illuminated. The vehicle was taken to miracle Ford (1394 nashville pike, gallatin, tn 37066, (615) 442-8845), but was not diagnosed or repaired because the VIN was not included in a recall. The manufacturer was made aware of the failure and did not assist. The failure mileage was 240,000.
The contact owns a 2008 Ford Escape. When the vehicle was started, the power steering assist fault warning indicator illuminated and the vehicle lost the ability to steer. The vehicle was towed to an independent mechanic who determined that the power steering failed. The mechanic suggested taking the vehicle to friendly Ford (2250 South road, poughkeepsie, NY 12601) where the power steering failure was confirmed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 128,000.
The error message power steering assist fault appeared on the dash board. The steering wheel shakes back and forth even when in park. The steering has become very loose and takes a lot more to steer the vehicle. Moving the steering wheel to the left and right now does not significantly move the vehicle.
The initial problem I encountered is that the steering wheel would shake while the vehicle was in gear though stopped. I took it to a shop and was informed of a technical service bulletin regarding a torque angle steering sensor, which was believed to be the source of the problem. After that repair, the steering wheel no longer shakes upon braking. However, the vehicle pulls hard to the left. The steering wheel has pressure to the right, but no resistance to the left, and is therefore always steering to the left. I did alert the shop to the problem and they made certain it was not an issue with the alignment. They have informed me that the cause of the problem is a faulty steering column assembly which the new torque angle steering sensor is not able to calibrate against. The vehicle is now largely not safe to drive until the second round of repairs are done. The shop where I had the repairs done, believe Ford is aware of the problem with the steering assembly - the reason they believe Ford is aware of the issue is because they called a local Ford dealership and found that the dealership keeps this entire assembly in stock. The choice to keep this assembly in stock, I was told, is indicative of routine need to replace this part.
The contact owns a 2008 Ford Escape. The vehicle was taken to genesee valley Ford (1675 interstate drive, avon, NY 14414, 833-755-3455) to be repaired per NHTSA campaign number: 14V284000 (steering). Afterwards, while driving at low speeds, the steering wheel was difficult to turn. There were no warning indicators illuminated. The vehicle was towed to cortese Ford (2500 West henrietta road, rochester, NY, 585-277-3280) where it was diagnosed that the steering column needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the contact would be responsible for the repair cost. The failure mileage was 149,000.
I brought my car in for the recall to be fixed on 1/2/18 and the Ford dealership just reprogrammed my torque sensor. On 5/24/18 my car was back in the dealership for having about 8" of play in my steering wheel. They said that was not due to the recall and charged $299.19 to fix a U joint. My steering wheel constantly shakes, including while idling and driving on the interstate, while turning, etc. My wrench light and traction control light comes on randomly. They say that the steering column is failing. They say that it is dangerous to drive but deny that it has anything to do with the recall.
The contact owns a 2008 Ford Escape. While driving 35 mph, the steering wheel failed and the power steering assist fault indicator illuminated. The contact was unable to steer the vehicle. The vehicle was taken to lindsay Ford of wheaton (11250 veirs mill road, wheaton, md 20902) where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls. The contact was informed to call NHTSA to file a complaint. The failure mileage was 154,063.
A D V E R T I S E M E N T S
- Baltimore, MD, USA