This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric steering failed instantly without warning causing huge increase in steering effort, so much so that a small person cannot control the car.a huge safety risk. The car was moving along the road at the time of failure.
The electric power steering in our 2009 Ford Escape stopped working making it very difficult to drive it. The service light came on on the way to work and then the steering was very difficult when attempting to leave work at the end of the day. It is not included in the current recall for 2009 Ford Escapes and needs to be added.
The contact owns a 2009 Ford Escape. While driving at an unknown speed, the steering wheel seized and was difficult to turn. There were no warning indicators illuminated. The dealer was not contacted. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering assist failed. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The manufacturer was notified of the recall and informed the contact to call NHTSA. The failure mileage was 140,000.
The contact owns a 2009 Ford Escape. The contact stated that the steering column seized and required excessive effort to turn the steering wheel. In addition, the power steering and brake warning indicators illuminated. Mac haik Ford (10333 katy fwy, houston, tx 77024) diagnosed that the power steering assembly would have to be replaced. The failure was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
- Dallas, TX, USA
Search CarComplaints.com for these popular complaint phrases...
While driving the steering wheel gets stuck as if I'm out of power steering fluid, which it's not. Also, the wheels are shaky and feel like their about to come off. Someone hit my vehicle and it completely went out. Now I'm paying for a rental until gets fixed and I'm paying for the repairs instead of the company.
Power steering failed while driving. Steering column was replaced by storms Ford, East hampton, NY, 10/24/17. Mileage: 34438. Steering failed again, 3/30/18. Mileage: 35400. Is there any recall or other recourse to solve this problem?
The contact owns a 2009 Ford Escape. While driving various speeds, the power steering failed and the steering wheel was very difficult to turn left or right. Les stumpf Ford in appleton, Wisconsin was made aware of the failure and offered to reset the PCM. The dealer would not replace the torque sensor or steering column as outlined in NHTSA campaign number: 14V284000 (steering) because there were no diagnostic trouble codes displayed when tested. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.
The contact owns a 2009 Ford Escape. While driving approximately 40 mph, the steering wheel shook gently and then shook violently. After starting the vehicle, the power steering message illuminated and the power steering warning indicator illuminated intermittently. In addition, while turning the steering wheel, the lights illuminated and the steering wheel made an abnormal noise. The manufacturer was notified of the failure and informed the contact about a recall for the steering wheel. The vehicle was taken to family of pa (170 york rd, carlisle, pa 17013) where it was confirmed that the vehicle was included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was contacted and confirmed that the recall was repaired. The approximate failure mileage was 90,000.
I had to have the electronic steering assist replaced in my Ford Escape due to the power steering going out. The vehicle was not in motion when it went out. A few months later I learned that there was a recall for "certain" make and model Escapes. Obviously, my vehicle should have been included.
The contact owns a 2009 Ford Escape. The contact stated that while driving about 40 mph, the steering wheel seized as the wrench sign illuminated. The vehicle was pulled to side of the road and was towed to the holmes tuttle Ford Lincoln tucson (888-298-7826, 660 w auto mall dr., tucson, ar 85705) where it was stated that the vehicle was serviced under NHTSA campaign number: 14V284000 (steering) and the contact would have to pay for further repairs. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not provided. The failure mileage was 147,000.
The contact owns a 2009 Ford Escape. The contact stated that while driving at approximately 20 mph, the steering wheel seized as a result the contact lost control of the vehicle. There were no warning lights illuminated before or after the failure. The vehicle was taken to the tri star Ford dealership (930 us-22, blairsville, pa 15717) where the vehicle was diagnosed with a power steering failure. The vehicle was repaired but the repairs were unknown. The manufacturer was notified of the failure. The approximate failure mileage was 195,000. The VIN was not provided.
Ford Escape 140S05 torque sensor went out on my car. I was in the middle of a busy intersection. When I contacted the dealer ship they said they had fixed the recall in 2015 and would not be responsible for it again. This does not help with the safety any person driving with me or in another vehicle if I loose all my capacity to steer. I believe that if a recall is done on a car until the car is running any more. I am going to contact for dealership as well. Safety first!!!!
The contact owns a 2009 Ford Escape. While driving 45 mph, the steering column seized without warning. Brighton Ford (8240 grand river ave, brighton, mi) was contacted and diagnosed that the torque sensor failed. The dealer and manufacturer stated that the vehicle was not included in any open recalls. The contact was advised to call NHTSA. The failure mileage was approximately 123,000.
I was driving in the highway and I want to go to the rest area and turn left and the wheel got hard to turn the corner of the street, after that never loosened to drive the car
2 years ago, while driving my 2009 Ford Escape in the city and highway, I had experienced difficulty with the steering freezing while driving. I had to restart the car to free the steering wheel. I took the car to the dealers where I purchased the car. The car was evaluated, they felt that the car was ok and was told that there were no recalls for the car. At this time, the steering wheel shakes and at times the steering is difficult because of the vibrations and freezing. Turning the car off and on frees the wheel but the vibrations continues with a slight touch of the wheel. I took it to a mechanic, who informed me that it would cost $1,200 to repair, however; I could still drive the car if I could stand the noise.
The contact owns a 2009 Ford Escape. While driving 40-60 mph, the steering wheel failed to move in any direction without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque angle sensor needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 187,000.
The contact owns a 2009 Ford Escape. While driving unknown speeds, the steering wheel failed to move without warning. The vehicle was taken to a local dealer (rich Ford, 8601 lomas blvd ne, albuquerque, nm 87112) and was informed that the vehicle had been repaired per NHTSA campaign number: 14V284000 (steering). The dealer diagnosed that the steering column assembly and torque sensor needed to be replaced. The manufacturer was notified and did not assist. The failure mileage was 154,000.
A D V E R T I S E M E N T S
- Belvidere, IL, USA