This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Steering wheel started to shake when stopped, with brake pedal depressed. A few hundred miles later lost power steering.also transmission downshifts hard, also noticeable clunk when shifting from park to reverse.
I know that there is a recall on power steering and my VIN is not included. My power steering isn't working. It showed a fault driving on the highway and then it went out.
The contact owns a 2009 Ford Escape. While operating the vehicle, the steering wheel shook and vibrated while the engine was idling. Eventually, the power steering malfunctioned and made the steering wheel very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer and manufacturer were notified. The failure mileage was 205,500. The consumer stated the torque sensor was replaced but did not resolve the issue. The steering box was replaced, resolving the issue.
Dash warning "power assist system fail" came on - steering locked up, will not turn either direction. Driving on street and turning into driveway. Car wouldn't turn and drove into yard. Fortunately no other cars on that side of driveway. Probably electric power steering quit working?
The contact owns a 2009 Ford Escape. While driving approximately 70 mph, the steering wheel shook violently. There were no warning indicators illuminated. The contact reduced the speed and took the next exit. The contact noticed that the power steering ability seized. The vehicle was driven to the contact's residence. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 105,000.
- Albuquerque, NM, USA
Search CarComplaints.com for these popular complaint phrases...
My 16 year old daughter was driving her 2009 Escape when the power steering just stopped working suddenly. She almost had an accident because she was unable to steer the vehicle. After researching this issue, this has been a severe problem with this model yet only some were recalled"???"
The steering kicks out of power to manual. This vehicle was made in Kansas City and other vehicles from that same plant were recalled for this exact issue, but not this VIN. What's up with Ford standing behind there products. This issue could kill people because of lack of control of the vehicle. Put Ford on notice....a lawsuit will be happening in the future.
The contact owns a 2009 Ford Escape. While attempting to drive the vehicle or shift into reverse, the power steering failed. There were no warning indicators illuminated before or after the failure. The vehicle was taken to wolf motor company (31148 pumpkin hill rd, le sueur, md) where it was diagnosed that the torque sensor failed. The vehicle was repaired. The manufacturer was notified of the failure. There was no recall associated with the failure. The VIN was unknown. The approximate failure mileage was 120,995.
The contact owns a 2009 Ford Escape. The contact stated that the speedometer, fuel gauge, and steering column seized while the vehicle was driven 45 mph. The vehicle was taken to an independent mechanic where the alternator was replaced. The contact also stated that the alternator warning indicator illuminated. The failure recurred. Northgate Ford (8940 colerain ave, cincinnati, oh) was contacted and diagnosed that the steering control module, instrument cluster module, and torque sensor software were reset. The manufacturer was contacted and stated that they would not offer any additional repairs, and the expense of the next failure would be at the owner's expense. The failure mileage was 156,000.
The contact owns a 2009 Ford Escape. While driving approximately 30 mph, the steering wheel seized and the power steering warning indicator illuminated. In addition, the driver had difficulty maneuvering the steering wheel, but was able to coast to the side of the road. The contact turned off and restarted the vehicle, and was able to drive home. The vehicle was taken to rod baker Ford (16101 S Lincoln hwy, plainfield, il 60586, (815) 436-5681) where it was diagnosed that the torque sensor failed and needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and opened case number: 14149117. The approximate failure mileage was 120,000.
The contact owns a 2009 Ford Escape. While driving approximately 40-45 mph, the transmission seized and the steering wheel seized to the right. The contact also stated that the transmission failed to shift correctly. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission sensor and steering sensor needed to be replaced. The vehicle was repaired. Lance cunningham Ford (4101 East clinton highway, knoxville, tn 37912, (866) 591-3943) and the manufacturer were notified of the failure. The approximate failure mileage was 98,000.
The contact owns a 2009 Ford Escape. While driving, the steering wheel seized, which made it difficult to steer. There were no warning indicators illuminated before the failure. The vehicle was taken to chapman Ford columbia (3951 columbia ave, columbia, pa 17512) where it was diagnosed that the torque sensor failed. The dealer stated that the contact would have to pay for the repairs. The vehicle was not repaired. The manufacturer was notified and stated that the vehicle was already remedied per NHTSA campaign number: 14V284000 (steering). The contact stated that the contact would have to pay for the repair. The failure mileage was 200,000.
The contact owns a 2009 Ford Escape. While driving 35 mph, the power steering assist failed. The vehicle was pulled over to the side of the road and then driven to mel hambelton Ford (11771 w kellogg ave, wichita, ks 67209) where it was diagnosed that the torque sensor failed. The vehicle was repaired. Previously, the vehicle was repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was notified and advised the contact to write them a letter for reimbursement. The failure mileage was 111,000.
The contact owns a 2009 Ford Escape. While driving 45 mph, the power steering failed and the steering wheel seized while making a right turn. In addition, the steering wheel shook violently and made a knocking noise. Bill brown Ford in livonia, Michigan was made aware of the failure, but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 143,000.
The contact's aunt owns a 2009 Ford Escape. Upon starting the vehicle, an "electric power steering assist failure" message appeared and the steering wheel became difficult to turn. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The contact called fox grand traverse (3464 us-31, traverse city, mi 49684, (231) 922-2000) and was informed that there were no open recalls. The manufacturer was notified and informed the contact that the software for the power steering control module was updated in 2014 per NHTSA campaign number: 14V284000 (steering). The VIN was invalid. The failure mileage was 84,000.
I bought a used 2009 Ford Escape in September, about a month ago, my steering wheel started shaking when turning and then it went a away for a few weeks. Now, it is terrible and I took it into a repair shop for a diagnostic and they handed me paperwork from Ford Motor Company regarding a safety recall #14S05. After doing some research and calling Ford corporate and a local dealership, Ford will not accept this recall and tells me that my car does not qualify. I did some research on my own and it seems that there are thousands of people that are having this same problem with Ford. Something needs to be done. This problem affects your steering capability and is not safe to be on the roads. Ford is at fault and needs to clean this up.
The contact owns a 2009 Ford Escape. While driving 5 mph, the steering wheel failed to turn without warning. The vehicle was towed to a local mechanic. The contact called a local dealer (sheehy Ford Lincoln of gaithersburg, 901 N frederick ave, gaithersburg, md 20879) and was informed that the vehicle was not included in a recall. The manufacturer was notified of the issue and did not assist. The failure mileage was 74,000.
I have a 2009 Ford Escape V6. There is a recall on my vehicle due to the power steering going out. Recently my steering wheel had started shaking really bad at times and now my power steering has totally went out. The information part on my vehicle tells me that there is a power steering system fault. I called the company and they told me there is a recall because this was made in the Kansas factory. The problem is that they will not fix it because they say that someone took my vehicle into South Carolina to get it checked and there was no problem. They say they've done their part and now I and responsible. *** they didn't do anything to fix the power steering. The only thing they've done was put it on a diagnostic test and it came back good but that was years ago. Just because they checked it years ago does not mean they performed anything to fix the recall. They have not done anything on my vehicle to fix the recall and they refused to fix it. This is a recall and they should be responsible for fixing it. How can I get them to fix this?............... I believe there's also a recall or something on the purge valve. My check engine light stays on and it says there's a major leak and I believe it's either because the gas tank because there's no gas cap for my vehicle or it's either the purge valve. Either way that should be a recall because a lot of other people have the same problem. This should be fixed by the company as well.
The contact owns a 2009 Ford Escape. While driving at an unknown speed, the steering wheel shook and became extremely difficult to maneuver. While idling, the vehicle shook, "jumped", and the check engine warning indicator illuminated. The contact then stated that the vehicle was initially taken to phil long Ford at chapel hills at (719) 387-1099 located at 1565 auto mall loop, Colorado springs, co 80920 as an attempt to trade the vehicle however, the contact stated that she inquired about diagnosing the vehicle and the dealer refused. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer stated that there were no recalls associated with the VIN. The failure mileage was 161,444.
A D V E R T I S E M E N T S
- Strawberry, AZ, USA