This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Out of the blue as I was driving the power steering randomly stopped working, jerking me to the side. I have to manually turn it now and have no idea what went wrong. I believe this is the same safety recall issue you sent notices out for but for some reason my vin number is not listed and I think this is a error on your part.
The contact owns a 2009 Ford Escape. The contact-€™s son stated that while driving 60 mph, the steering wheel became difficult to turn. The contact-€™s son pulled over and restarted the vehicle. The contact stated that there was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (Steering) however, the failure persisted. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 109,000.
The steering has a recall but not for my particular vehicle. The power steering will stop working occasionally. It is the electronic steering. It has only occurred when starting the vehicle. I have not brought it in to the dealer. It does not produce a warning lamp. As long as it does not occur when driving, it is safe. I feel that it should be included in the current recall that is for some of the vehicles.
Power steering not working. First noticed it on 7/21/21 while backing out of a parking spot. Very difficult steering the vehicle, especially during slow turning movements like backing up the vehicle or tight turns. Emergency movements would be near impossible. It was intermittent on 7/21/21 but it's now a consistent problem. No one else has looked at the vehicle and there were no warning lights.
The contact owns a 2009 Ford Escape. The contact stated that while his daughter was driving approximately 55 mph, the power steering suddenly failed while turning onto an exit ramp. During the failure, the steering wheel became very difficult to turn in either direction. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering control module was faulty and needed to be repaired or replaced. The vehicle was not yet repaired. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 114,000.
- Westminster, MD, USA
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The contact owns a 2009 Ford Escape. The contact stated while driving at a low rate of speed, the power steering ceased to operate without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure however, the Vin was not included in the recall. The manufacturer was then notified of the failure but offered him no assistance. The vehicle was not repaired. The failure mileage was approximately 163,000.
We have a 2009 ford escape.The electric power steering assist Has started to work intermittently. As my daughter drives this car, I can't have her driving it if all of a sudden the power steering is gonna not work. The local Ford garage said there was no outstanding recalls on it and offered no further help. Very disappointed and I'm not planning to ever buy another Ford.
Our 2009 Ford Escape built at the Kansas City Assembly Plant has experienced a complete failure of the Electric Power Steering System. There were no warning lights when the Electric Power Steering System failed causing the vehicle to revert back to manual steering. Once the power steering failed it took a greater amount of effort to steer the vehicle safely. I immediately took the vehicle to my repair shop where they determined that the vehicle had experienced a complete failure of the power steering assembly with a diagnostic code of B1342 (power steering module failure). The vehicle was repaired by replacing the Steering Column Assembly - CL8Z-3C529-D.
Vehicle lost power steering while in motion (low speed) which almost made me crash into a pole in a parking lot. Turned vehicle off, removed key from Ignition, reinserted key into ignition and started vehicle. No power steering still. No warning lamps or lights concerning steering. Checked recalls per VIN as this is a common occurrence with 2007-2011 Ford Escapes but am told that this vehicle does not fall under the recall notice.
Hello, I need help. I had my vehicle towed to Bill Knight Ford because the power steering goes out while you-€™re driving. There is a recall that fixes this. The recall has not been fixed but they are telling me it has been fixed. I know for fact the PCSM recall was not fixed! They are refusing to fix/look at it until I get the alternator fixed. I repeat this recall from 2015 that-€™s related to the power steering has not been fixed! This is unacceptable, please help.
Electrical power steering stops working after the vehicle has been driven making steering very difficult. After the vehicle sits overnight and cools downs the electrical power steering will begin working again most of the time. This has occurred on numerous occasions during the last few months
The contact owns a 2009 Ford Escape. The contact stated that while driving approximately 40 mph, the power sensor fault warning indicator light illuminated. The contact stated that while starting the vehicle, the steering wheel locked up and failed to turn left or right. The contact called straub Ford (20 jefferson ave, moundsville, wv 26041, (888) 876-3387) however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the electric power assist motor needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
The contact owns a 2009 Ford Escape. The contact stated while driving 60 mph with the cruise control activated, the power steering suddenly malfunctioned causing the steering wheel to become difficult to turn in either direction. During the failure, the battery light was illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously serviced under NHTSA campaign number: 14V284000 (steering). The local dealer was not notified of the failure. The failure mileage was 155,000.
The contact owns a 2009 Ford Escape. The contact stated while driving approximately 5 mph, the vehicle steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the local dealer shults Ford South (900 regis ave, West mifflin, pa 15236, (412) 653-5800) where it was diagnosed with needing the steering column to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering). The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 76,395.
There was a recall on the power steering torque and I did purchase the vehicle until 2016. I am now having steering issue where my steering wheel is locking up. Ithis is my 2nd time issue an complaint. This has been happening for over 6 months and has gotten worst. I spoke with Ford this week and was advise they could not help because the recall does not exist anymore. I wiil have to get it fix myself and file a claim with customer satisfaction. This issue should be corrected by Ford dealership free of charge. I see there are several complaints regarding the same issue. Why was this vehicle not fixed in the recall. Should I consult with my attorney about this matter? thank god I havent suffer any major accident so far since the wheel has been locking up🙁
The contact owns a 2009 Ford Escape. The contact stated that after being parked, the vehicle was started and when attempting to turn the vehicle while reversing out of the driveway, the steering wheel became difficult to turn in either direction. The contact stated that the power steering had failed. The contact had not contacted a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 150,000.
I purchased a used 2009 Ford Escape XLT three years 8 months ago. All of a sudden, the electronic power steering is gone. Apparently there was a recall that began July of 2014 and the previous owner had it reprogrammed but it has gone out again which speaks to it being a chronic issue. As this is a known issue with this model that came out of the Kansas plant, it should be replaced at no cost as opposed to simply being reprogrammed as it is now a safety issue, not to mention that it renders my car undrivable. The problem occurred the first time six months ago while I was at an office depot parking lot about to access a busy, main thoroughfare. I thought I forgot to release the emergency brake, so I turned the car off and restarted with no issue. This past Saturday, I ran errands early in the day and experienced no problems with steering but later in the day as I was backing out of my driveway, the steering went out. I contacted Ford and they want me to pay for the repair. Apparently the issue falls under the pcr electronic steering category 14so5
Electric power steering assist has failed two times. First time experienced no power steering when starting the vehicle was stationary. The second time it failed was while driving. Vehicle was at a stop light and when taking a right hand turn the power steering failed. The wheel was hard to turn causing my daughter to cross into oncoming traffic.
A D V E R T I S E M E N T S
- Loveland, OH, USA