This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
i received a warning this morning from my car that i had a "power steering assist failure". I took it to the Capital City Ford (Joe Machens) dealer in Jefferson City, MO. I pulled in the garage and turned off the car. They checked a couple of things, turned the car back on and the wheel would not turn (this has never happend before). She said she would have to keep it and have it checked. They never called me so, about 5 hours later i checked in and they said i would get an email about what needed to be fixed. I never received one. They could see were some "torque" thing and maybe the "steering column" and it would be in the neighborhood of $900 plus labor. Until this morning their was never any problems other than the warning light coming on. This is the 3rd very expensive fix in the last 3 months. Upon further investigation i see that there was a recall on this very thing. I asked at Ford about it but they said since nothing comes up in the computer there is nothing they can do about it. This is a very dangerous thing and after reading some of the other complaints i am thankful i wasn't going down the highway and had my steering locked up like thousands of others have had happen to them. I think FORD should be held responsible for this because this is not something in anyway that a consumer can touch, alter or in anyway fix.
The electric power steering stopped working and the car is now in manual steering which is very hard for me to steer around corners or when there is need for quick reaction needed to avoid an accident. Called dealer and they said their was a recall in 2014, (recall# 14V284000) and Ford called it recall# 14S05, for Ford Escapes 2008-2011 models. Ford says my VIN is not in recall. My car has same symptoms and is dangerous to drive. There are no warning lights that power steering is out.
Steering is hard to control at times, happens intermittently without warning. No check engine light codes appear. Previous recall information listed for this item but all manufacturer did was flash software so codes for this never appear. Manufacturer never replaced bad or faulty components. When bringing it to the attention of the dealership service department they don't acknowledge the issues as a recall but rather insist it's the obligation of the vehicle owner to replace the entire steering column and all sub components.
The contact owns a 2009 Ford Escape. The contact stated that while in stop and go traffic, the power steering assist failed to operate as needed without warning. The contact was able to restart the vehicle and the power steering returned and operated as needed. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure. The dealer was notified of the failure and offered no assistance. The contact then reached out to the manufacturer and was informed that the vehicle was not under recall. The contact was also informed that there was a warranty placed on the vehicle for the power steering; however, the warranty had expired. The vehicle had yet to be repaired. The failure mileage was approximately 114,000.
Subject vehicle is a 2009 Ford Escape with 74,123 miles. Driving the vehicle the lower control arm separated from the front frame otherwise known as the engine cradle or subframe. The failure is identical to the subframe failures on the 2001 - 2004 Ford Escapes currently under recall. The failure was immediate with no prior warning. The vehicle exhibited loss of steering control, wheel lock up from the front tire contacting the back of the wheel opening, and loss of transmission engagement from cv joint separation. In my opinion, whatever PCA actions or quality root cause was identified by Ford Motor Company during the prior recall investigation isolating the condition to 2001 - 2004 Escapes was either incomplete or inaccurate. This is supported by the same failure occurring in Escapes outside of that model year window. No mechanism was added after the 2004 Escapes were produced to prevent this failure from occurring. Images attached show the failure that was experienced. I was unable to obtain a good used frame locally that did not exhibit signs of corrosion with perforation present or starting. This further supports the failure mode is beyond the scope of the initial recall. The recall should be expanded to prevent future accidents that could have the potential for injury or death.
- Flat Rock, MI, USA
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Subject vehicle was a 2009 Ford Escape with 74,123 miles. Driving the vehicle the front passenger lower control arm separated from the k-frame/cradle causing the vehicle to lose control. Loss of steering was experienced as well as tire lock up from the front tire lodging against the back of the fender. The CV shaft also separated during the failure resulting in loss of transmission engagement. There was no warning prior to the event, the failure was sudden and immediate. The loss of vehicle control was extreme. Failure is identical to RCRIT-14V165-9596 for the 01-04 Escapes. The reason the recall was only isolated to the 01-04 Escapes is unknown. In my opinion, whatever PCA actions or supplier related issues identified by Ford Motor Company during the prior recall investigation to support the recall only affecting 01-04 model years was either incomplete or inaccurate. The frame rust through condition extends beyond the model years listed in the recall and was not resolved as shown by subsequent failures on vehicles outside of the recall model year window. No mechanism was put in place to prevent the control arm separation in the later model year Escapes to prevent the same safety issue from occurring. I was unable to obtain a front cradle from a local salvage yard that did not exhibit perforation present or starting supporting this condition is occurring on all model year Escapes from 2001 to 2012 in corrosion prone areas. The recall should be extended to all model years involved to prevent potential accidents.
The contact owns a 2009 Ford Escape. The contact stated that while her granddaughter was driving approximately 60 MPH, the power steering suddenly failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 120,000. THE CONSUMER STATED THAT THE DEALER ADVISED THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED.
The contact's mother owns a 2009 Ford Escape. The contact-??s mother informed him that while driving 45 MPH, the steering wheel became difficult to turn. The driver pulled over and restarted the vehicle which restored functionality temporarily. There was no warning light illuminated. The vehicle was diagnosed by a local mechanic but was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 72,337.
Out of the blue as I was driving the power steering randomly stopped working, jerking me to the side. I have to manually turn it now and have no idea what went wrong. I believe this is the same safety recall issue you sent notices out for but for some reason my vin number is not listed and I think this is a error on your part.
The contact owns a 2009 Ford Escape. The contact-??s son stated that while driving 60 mph, the steering wheel became difficult to turn. The contact-??s son pulled over and restarted the vehicle. The contact stated that there was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (Steering) however, the failure persisted. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 109,000.
The steering has a recall but not for my particular vehicle. The power steering will stop working occasionally. It is the electronic steering. It has only occurred when starting the vehicle. I have not brought it in to the dealer. It does not produce a warning lamp. As long as it does not occur when driving, it is safe. I feel that it should be included in the current recall that is for some of the vehicles.
Power steering not working. First noticed it on 7/21/21 while backing out of a parking spot. Very difficult steering the vehicle, especially during slow turning movements like backing up the vehicle or tight turns. Emergency movements would be near impossible. It was intermittent on 7/21/21 but it's now a consistent problem. No one else has looked at the vehicle and there were no warning lights.
The contact owns a 2009 Ford Escape. The contact stated that while his daughter was driving approximately 55 mph, the power steering suddenly failed while turning onto an exit ramp. During the failure, the steering wheel became very difficult to turn in either direction. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering control module was faulty and needed to be repaired or replaced. The vehicle was not yet repaired. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 114,000.
The contact owns a 2009 Ford Escape. The contact stated while driving at a low rate of speed, the power steering ceased to operate without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure however, the Vin was not included in the recall. The manufacturer was then notified of the failure but offered him no assistance. The vehicle was not repaired. The failure mileage was approximately 163,000.
We have a 2009 ford escape.The electric power steering assist Has started to work intermittently. As my daughter drives this car, I can't have her driving it if all of a sudden the power steering is gonna not work. The local Ford garage said there was no outstanding recalls on it and offered no further help. Very disappointed and I'm not planning to ever buy another Ford.
Our 2009 Ford Escape built at the Kansas City Assembly Plant has experienced a complete failure of the Electric Power Steering System. There were no warning lights when the Electric Power Steering System failed causing the vehicle to revert back to manual steering. Once the power steering failed it took a greater amount of effort to steer the vehicle safely. I immediately took the vehicle to my repair shop where they determined that the vehicle had experienced a complete failure of the power steering assembly with a diagnostic code of B1342 (power steering module failure). The vehicle was repaired by replacing the Steering Column Assembly - CL8Z-3C529-D.
Vehicle lost power steering while in motion (low speed) which almost made me crash into a pole in a parking lot. Turned vehicle off, removed key from Ignition, reinserted key into ignition and started vehicle. No power steering still. No warning lamps or lights concerning steering. Checked recalls per VIN as this is a common occurrence with 2007-2011 Ford Escapes but am told that this vehicle does not fall under the recall notice.
Hello, I need help. I had my vehicle towed to Bill Knight Ford because the power steering goes out while you-??re driving. There is a recall that fixes this. The recall has not been fixed but they are telling me it has been fixed. I know for fact the PCSM recall was not fixed! They are refusing to fix/look at it until I get the alternator fixed. I repeat this recall from 2015 that-??s related to the power steering has not been fixed! This is unacceptable, please help.
Electrical power steering stops working after the vehicle has been driven making steering very difficult. After the vehicle sits overnight and cools downs the electrical power steering will begin working again most of the time. This has occurred on numerous occasions during the last few months
A D V E R T I S E M E N T S
- Holts Summit, MO, USA