This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Escape. The contact stated that while driving approximately 40 mph, the power sensor fault warning indicator light illuminated. The contact stated that while starting the vehicle, the steering wheel locked up and failed to turn left or right. The contact called straub Ford (20 jefferson ave, moundsville, wv 26041, (888) 876-3387) however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the electric power assist motor needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
The contact owns a 2009 Ford Escape. The contact stated while driving 60 mph with the cruise control activated, the power steering suddenly malfunctioned causing the steering wheel to become difficult to turn in either direction. During the failure, the battery light was illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously serviced under NHTSA campaign number: 14V284000 (steering). The local dealer was not notified of the failure. The failure mileage was 155,000.
The contact owns a 2009 Ford Escape. The contact stated while driving approximately 5 mph, the vehicle steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the local dealer shults Ford South (900 regis ave, West mifflin, pa 15236, (412) 653-5800) where it was diagnosed with needing the steering column to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering). The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 76,395.
There was a recall on the power steering torque and I did purchase the vehicle until 2016. I am now having steering issue where my steering wheel is locking up. Ithis is my 2nd time issue an complaint. This has been happening for over 6 months and has gotten worst. I spoke with Ford this week and was advise they could not help because the recall does not exist anymore. I wiil have to get it fix myself and file a claim with customer satisfaction. This issue should be corrected by Ford dealership free of charge. I see there are several complaints regarding the same issue. Why was this vehicle not fixed in the recall. Should I consult with my attorney about this matter? thank god I havent suffer any major accident so far since the wheel has been locking up🙁
- Princeton, IL, USA
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The contact owns a 2009 Ford Escape. The contact stated that after being parked, the vehicle was started and when attempting to turn the vehicle while reversing out of the driveway, the steering wheel became difficult to turn in either direction. The contact stated that the power steering had failed. The contact had not contacted a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 150,000.
I purchased a used 2009 Ford Escape XLT three years 8 months ago. All of a sudden, the electronic power steering is gone. Apparently there was a recall that began July of 2014 and the previous owner had it reprogrammed but it has gone out again which speaks to it being a chronic issue. As this is a known issue with this model that came out of the Kansas plant, it should be replaced at no cost as opposed to simply being reprogrammed as it is now a safety issue, not to mention that it renders my car undrivable. The problem occurred the first time six months ago while I was at an office depot parking lot about to access a busy, main thoroughfare. I thought I forgot to release the emergency brake, so I turned the car off and restarted with no issue. This past Saturday, I ran errands early in the day and experienced no problems with steering but later in the day as I was backing out of my driveway, the steering went out. I contacted Ford and they want me to pay for the repair. Apparently the issue falls under the pcr electronic steering category 14so5
Electric power steering assist has failed two times. First time experienced no power steering when starting the vehicle was stationary. The second time it failed was while driving. Vehicle was at a stop light and when taking a right hand turn the power steering failed. The wheel was hard to turn causing my daughter to cross into oncoming traffic.
I bought my 2009 Ford Escape new. The power steering system has completely went out. Before it completely went out the stirring would work, and then it would stop working until about six months ago it completely stopped. I went to the dealership and asked how much it would cost and I was told around $1400 and at this time I can't afford to get it fixed. So then I started researching with my VIN number. My vehicle was assembled at the Kansas City plant. And I have spoken with several helpful people but I have not had anyone actually investigate this. I'm able to drive the vehicle but only in emergencies. Because it will turn just not easily as it should. Thank you. I am almost positive it's the power steering system. With I have been told that the electric panel will have to be pulled out for the part to be installed. Also I was given a recall 14S05. Hopefully with the documentation I uploaded and the recall
Ever since I bought my used vehicle about half a year ago from a dealership, I started having power steering problems with it, in which it would just randomly go out whenever I was driving and the circumstances didn't matter (no certain speed, or turning, it was all random). I could be driving on a 70 mph highway, a 20 mph town, mid-turn, or just driving straight for several miles and the steering wheel would lock, and would only temporarily fix itself if the car was turned off and back on. My vehicle has electrical power steering that doesn't require fluid, and was on a recall for the power steering to be fixed. We weren't aware that my car had been taken back for this recall, so we took it to an actual Ford dealership where they told us that it had already been 'fixed', where they had reprogrammed the sensor in the electrical power steering. The only thing that I don't understand is why the repairs to fix it are so expensive (they told me almost $3900 in total, and that I would be responsible for paying the full amount, because as far as Ford was technically concerned, they had fixed the problem) when it's still having the exact same problem as before, so whatever fix that they did didn't work.
While driving my vehicle to work, I lost my power steering. I had to make a turn and nearly struck another vehicle. I was doing only 20mph when this occurred. When I turned off my vehicle, then turned it back on and the power steering assist came back on. This has happened several times, including when traveling down a steep mountain pass at 65mph. There has been a few times when the vehicle was parked and went to start it, that the electrical power steering assist failed to come on. When my husband and I troubleshooted the loss of the power steering, we discovered that there was a recall on the vehicle due to loss of the electrical power steering assist. I was never notified of this recall. I inherited this vehicle from my mother and she and my step-father were never notified of this recall. The vehicle is currently parked in the garage until the vehicle can be towed to be repaired.
The torque sensor for my call was repaired due to recall by the previous owner. The recall issue related to torque sensor failure has reoccurred and has nearly caused me several accidents due to loss of power steering. Ford refuses to acknowledge that this is an ongoing issue.
Drove my car to my destination without any problems parked it, went in to visit husband in hospital was there for six hours came out started my car to leave and had an idiot light pop up that said power steering assist fault and I suddenly had no power steering. No warning signs leading up to it or anything. It was extremely cold with a 25 below wind chill and snowing heavily endangering my safety to get home. I looked up the problem and there was a recall on 2008 to 2012 Escapes but when I called and reported my VIN they said my call was not part of the recall, how can my car not be a part of the recall when it did exactly what was explained would happen in the recall. I feel I should not be responsible for faulty parts that are known for this issue and if I cant get this resolved I will contact an attorney, file a complaint with attorney general, and the better business bureau. This is not and issue I have caused thus is clearly an issue you have had with several other vehicles or a recall would not have been issued.
The contact owns a 2009 Ford Escape. The contact stated that the power steering failed intermittently while driving at various speeds. The contact had the vehicle was taken to an independent mechanic who reprogrammed the power steering module. The vehicle was repaired however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.
Steering has tension without warning have to stop kill the car wait. Restart. To reset...any sudden turns are a safety hazard.!!!!!!!! there should. Not be an expiration on such an important safety recall
Power steering stopped working in the middle of a two lane mountain road. Almost causing me to go over the side of the mountain. I was able to use brute force to get back into my lane and avoid an accident.
The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the power steering fault message was displayed on the instrument panel. The vehicle was taken to milnes Ford (333 E. genesee St, lapeer, mi 48446) where it was diagnosed with a steering shaft torque sensor malfunction. The contact stated that the vehicle was repaired under NHTSA campaign number: 14V284000 (steering) in 2015 however, the failure occurred. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 202,000.
Ford Escape ive owned for over 10 years. Loved it until now. It was parked in garage. Started it and began to back out straight, to go to work in the morning. Couldnt turn the steering wheel. Took to mechanic, he said the code reads power steering control module code. Suggested I take it to the dealership because it is a listed recall. 14S05. Dealership said the software had already been updated for this VIN and they would't fix it. Its obvious the software update didn't fix it, and Ford is not standing behind their vehicles or their long standing customers. Very disappointing. Now im forced to pay for a very expensive repair, and have been carless for over a week. Luckily I was just backing out the driveway, it could have been much worse if I was driving.
A D V E R T I S E M E N T S
- Wheeling, WV, USA