This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. Upon attempting to change a bulb within the liftgate door, the contact was unable to access the light to change the bulb. In addition, there was no manual option internally and no option to use a fob to open the liftgate hatch, which failed to open and secure when opened. The dealer (holman Ford Lincoln turnersville, 3641 rt 42 South, turnersville, NJ 08012, (888) 471-2313) was unable to determine if this was a design flaw because they provided no solution to address the failures. The manufacturer was contacted. Technical service bulletin number: 12-4-3 (structure: Body: Hatchback/liftgate) was referenced. The VIN was also included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The approximate failure mileage was 84,000. Updated 08/22/17 the questionnaire was damaged.updated 09/20/2017
While at highway speeds, car rmps become erratic and no response from gas peddle. Car goes idle and then stalls. Vehicle must be restarted. Yellow 'wrench' light comes on however once the car is restarted, it is no longer illuminated. No codes available from computer scan.
The contact owns a 2010 Ford Escape. While driving approximately 40 mph, the vehicle experienced a complete loss of power. All the warning indicators illuminated. The contact stated that the failure occurred on five occasions. The vehicle was taken to the dealer, but the failure could not be diagnosed or replicated. The manufacturer was notified of the failure. The contact was informed by the manufacturer that the technician was still working on the issue. The failure mileage was approximately 113,000.
My car is rusting underneath the wheel suspension. The dealer is trying to make me pay nearly $800 to clear up the rust. The paint is also beginning to peel off the whole side of the car.the top molding is coming off the top of the car. My truck was defective and would not open. I paid $140 to repair. I paid for a noise in the rear of the car while the car was under warranty of $454. I had to pay for power train deductible even though it was a recall item. The dash malfunctioned and the lights went out and I had to pay dealer $100. All charges were incurred at taylor Ford. The air condition went out last year. The top molding is coming off. I bought the car in summer 2013 with a full factory warranty. The trunk got stuck and would not open in January 2017.
Been having intermittent starts and all my gauges go off. To be able to start when it doesn't want to I have to hit the lower left side of the steering column and I have to do the same thing when all my gauges go off.
- Caledonia, MN, USA
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The contact owns a 2010 Ford Escape. While driving 10 mph, the power steering seized and the power steering assist fault warning indicator illuminated. The contact coasted the vehicle to the side of the road. The vehicle was towed to a dealer where it was diagnosed that the torque and bolt sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
This can happen any time the engine is stop, while park at home, shopping any where the engine is stop. To start the key in inserted to steering column opening and it will not engage properly at times it takes to move back and fort the key while inserted and it will start, this is happening more often now. Took the Escape to grand prairie Ford Texas and they said it was the steering column lock module need to be replace plus an alignment total for $787.65 understand that the 2009 Escape has the same problem but Ford has issued a recall on it but not the 2010, this is rather absurd since the know the problem. Now I have the choice to repair or drive until the key no longer works, what a choice, I'm a widower, retired and live on ss, thanks Ford.
Takata recall / Ford defective product low mileage Escape involved in a frontal crash and rear ended another vehicle (2005 accura) and the air bag system failed to deploy. $13,000 Escape was totaled. This is unacceptable.
The ignition switch on my vehicle no longer works and has to be replaced. This is a recall for the 2009 Ford Escape but not the 2010 and Ford is telling me I have to pay between $500 and $600 to fix something they know if broken. The advisor even told me that Ford is aware it is the exact same parts in the 2009 and 2010 that is broken but Ford will not issue a recall until enough people complain about the issue. What kind of crap is that. So I now have a vehicle I am still making payments on because I purchased it preowned and cannot drive it because Ford has defective parts in the vehicle and refuses to own up to it until enough people come forward to complain about it. I spoke with an advisor at the five star Ford in plano, Texas.
My 2010 Ford Escape has a misfire between the steering or ignition column and the electrical system, the car rides very rough and has lost power steering during driving on a highway, brought into Ford dealership and they said no recall for the parts needed to repair, I read thenhtsa reports and read all the facts that happened to my car it said it is the control module and instrument cluster module.. but dealership said no recall.
Car died 3 different times while in traffic on a 4 lane highway. It's will start running ruff and the wrench light comes on the dash. Stop the car, put it park and shut it off for a couple of seconds, then crank it back up, the wrench light is off and it is running fine. The last time it did it, the check engine light came on. Took car to tire kindle so they could read the code as the Ford dealer was closed. Code was throttle control sensor was stuck wide open. This same problem happened about 10,000 back with my wife. The car had about 45,000 miles. She took it.to the Ford dealer and they replaced the throttle body as there have been this problem before. This problem should be resolved as it is life threatening by doing this heavy traffic situations.
Driver side rear window would close, an hour later the rear lift gate would not open. There is no way to open the lift gate from inside car, if we were in an accident and needed to get out through the back.
Called Ford Motor Company customer service today regarding a used 2010 Ford Escape that we bought (from a Nissan dealership) yesterday. I researched the vehicle & learned that is a problem with the "electronic throttle body" (etb) in this vehicle. I was also told by the Ford csr that there a "redesigned" etb part that is used to replace the original part that is prone to fail suddenly. It also appears that sudden failure of the etb which according to Ford is prone to fail could result in sudden stalling and/or reduced power to the car.... which could place the drive (my 16yo son, new driver) in a potentially dangerous and/or life threatening situation while driving. The Ford csr acknowledged that, and even after he reportedly discussed my concern with his "manager", informed me that Ford would only replace the part "...after it fails". this is unacceptable to me as a consumer & father of my son who will be driving this car. Apparently, Ford is willing to "gamble" on my son's (and others on the road) safety & health. I called our local Ford dealership who informed me the cost of replacing the (prone to fault) ecb with the "redesigned" etb was $386 (=$210 labor + $176 part). It is absolutely unacceptable to me that Ford will not, upon request of a Ford Escape owner, replace at Ford's cost Ford's acknowledged prone-to-fail etb which can potentially put my son's life at risk. This far exceeds abysmal customer service... apparently Ford is willing to take a "known risk & gamble" on the health & safety of those who purchase/drive of their vehicles.
The contact owns a 2010 Ford Escape. The contact stated that the vent controls failed without warning. The contact was unable to use the air conditioning and heating function. Years before, the dealer replaced the power steering control module and the ic module, but the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the throttle body sensor and blower motor failed. The contact later experienced an extremely strong vibration in the steering wheel and the power steering warning light flashed. The vehicle was taken to the dealer for further inspection to determine the cause of the failure. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The dealer replaced the parts. The manufacturer was notified of the failure. The approximate failure mileage was 97,411.
From the time we first bought the Escape (new) the battery light has came on at random times. We have taken in and dealer said there is not an electrical problem. When we drive the car and have the heat or air on it will randomly turn off and then a minute later come back on full blast. I also have rust under wheel wells that Ford said they would not cover because it did not preferate the body but is clearly creeping up the uouside of the rear quarter panel as well. I have seen this on many of the same year Escapes. When I pushed for results they opened an investigation then came back and said they would split the cost with me which I believe should be fully covered since it was still under the 5 year unlimited mileage body coverage. Also, my wife was driving the vehicle last week and it randomly stalled on her causing her to pull off the road. Safety is becoming a concern. Not pleased with results given.
I had turned off the highway and was traveling down a busy road when my car completely stopped without warning. Luckily, I was in the right lane and on a bit of a downward slope and was able to steer the "dead" car off the road. I turned off the engine and waited a minute. I turned on the car and it started again. I am concerned as I do a lot of highway driving and if my car suddenly stops like that again, there could be dire consequences. The earliest a dealer can look at my car is January 8th. My local dealer - January 14th. Today is December 28th. After reading some of these reports, I am afraid to drive it. Meanwhile, I need to rent a car, until someone at a Ford dealer is able to look at it this is not the first time this has happened. However, after previously having the car towed to a dealership - I thought the problem was resolved.
I had been driving, then made a brief stop. When I started my car and put in "drive" to begin driving, my power steering was out. It was very difficult to turn the steering wheel. Luckily I was only about 1.5 miles away. I managed to get home but had the car towed to northgate Ford in cincinnati, oh the next morning. After 3 days at the dealership, they called to say there was nothing wrong with it. I know that other Ford Escapes have been recalled for the power steering going out, but checked my VIN and mine was not involved......yet! two months later, I took the car in for continuing difficulty with starting (nothing would happen for about 10 turns of the key, then immediately would start) and inability to unlock/lock car with fob despite changing battery. They had to replace the ignition lock cylinder, cylinder module and bolt. Suddenly the car both started right away and the remote key fob worked as well.
The contact owns a 2010 Ford Escape. While driving 55 mph, the steering wheel shook and became difficult to steer. The power steering fault warning light illuminated and the vehicle was pulled to the side of the road and shut off. The vehicle was restarted and the failure recurred. The vehicle was towed to a local mechanic where it was diagnosed that the steering assist motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.
The contact owns a 2010 Ford Escape. While parked, the ignition was difficult to turn and once it was started the ignition remained stuck in the start position causing the starter to remain engaged. The contact stated that he would have to hit the ignition for it to come out of the starting position. The vehicle would not start on several occasions. While driving at 30 mph, the vehicle started to experience a loss of power as if it would stall. The vehicle was not diagnosed or repaired. The VIN was not provided. The manufacturer was not made aware of the failure. The failure mileage was 180,000.
A D V E R T I S E M E N T S
- Barrington, NJ, USA