This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford recall of power steering reset the computer. Power steering still failed requiring the sensor that was not replaced to be replaced. The problem presented with the same error codes and symptoms that caused the recall. Ford said that the recall was already completed. At the time they flashed the memory on the device instead of replacing.
While driving made right hand turn into service station and lost control of vehicle. Fortunately had slowed for turn and although scared no one was hurt when tow company jacked up Escape to tow it onto flatbed truck we saw that forward frame had rusted allowing front of a arm to separate from frame causing suspension to separate from vehicle.
The contact owns a 2010 Ford Escape. The contact stated while at a standstill, the contact stated that the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was not taken to local dealer, and was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the failure recurred. The manufacturer was informed of the failure. The contact was informed that the vehicle had been previously repaired. The failure mileage was approximately 160,000.
Steering;at slow speeds and especially at idle the steering wheel jumps back and forth. Jittery is how I'd describe it. At slow speeds it feels like a loose wheel when the steering wheel shakes. Throttle body; recall is expired. I purchased the car (second owner) about 2015 from a dealership in orange county, ca. I never received any communication from Ford about this issue. Oem throttle body failed in 2019, which was independently diagnosed and I replaced the defective component. No recourse at the present with either issue. Both are significant safety issues known throughout Ford forums and including the manufacturer.
When I started vehicle steering wheel started to shake a little bit on its own, then I try to leave parking space and steering was really hard to move. I tried to drive like this but it is really hard to steer vehicle on this conditions trying to drive on traffic has become dangerous due to the lack of steering, I opted to stop driving this car until I can take it to the shop.
- Chicago, IL, USA
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The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, an abnormal knocking sound was coming form the front driver's side wheel well as the ABS, traction control, and check engine warning lights were illuminated. The contact took the vehicle to an independent mechanic where the mechanic replaced the half shaft and the front wheel bearings. The contact stated that the failure recurred with the power steering assist warning light illuminated. The contact stated that excessive force was needed to steer the vehicle. Upon investigation, the contact linked the failures to NHTSA campaign number: 15E045000 (suspension) and 14V284000 (steering). The contact then called tyler Ford, ltd (2626 S sw loop 323, tyler, tx 75701) and was informed that the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 182,711.
The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, the power steering was firm with the power steering assist warning light illuminated. The contact stated that excessive force was needed to steer the vehicle. Upon investigation, the contact linked the failure to NHTSA campaign number: 14V284000 (steering) however, upon contacting metro Ford, Inc. (2860 S noland rd, independence, mo 64055) he was informed that his vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 103,000.
I was coming back from the store. I started my car up it was stationary, then the power steering assist fault popped up. And the steering wheel locked I had to drive 30 minutes home with my vehicle in this circumstance.
The contact owns a 2010 Ford Escape. The contact stated while driving 65 mph, the steering wheel began to shake and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to local dealer (priority Ford 3420 N military hwy, Norfolk, va 23518 (757) 583-3673) where it was diagnosed with needing power steering torque sensor to be replaced. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The vehicle had not been repaired as of yet. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
Power steering stopped on car. Turned car on in the morning and got a message "power steering assist fault" on dash. Went to drive car and power steering was not working.
This vechical is being financed through central auto sales of hot springs, Arkansas. This vechical has serious issues, I contacted central auto about my car not functioning properly. It kept stalling on freeway that I was barely missed by a diesal truck hitting me. I told them it was the throttle body control power train that's keep stalling. They picked the car up kept it for 2days didn't fix it but wanted to charge me $344 for repairs that wasn't done. Got car back in same position and it stalled again on me in middle of freeway almost causing a crash. I had to buy my part and had someone to put the throttle body on. Now it's the steering wheel it won't turn properly it's so hard to turn like it's lock cause it make a clicking sound before it completely lock. I contacted the dealership and told them what the problem was and they sent me a text told me to do whatever I want. This vechical is a hazard to drive. But they want $210 car note payment for a non functioning car. I asked could I trade it back in to them got no reply only about a car payment which I never missed a payment. And it also rains in the car you can here the water in the doors and the floor be soaked.
The contact owns a 2010 Ford Escape. The contact stated that while driving 20 to 25 mph, the steering wheel ceased and became difficult to turn. The power steering assist warning light was illuminated. The contact coasted to the side of the road and restarted the vehicle however, the failure recurred. The contact was able to drive the vehicle to his residence. The contact called crown Ford Inc, (420 merrick rd, lynbrook, NY 11563, (516) 599-0600) to inform the dealer of the failure. The contact was informed that the VIN was not under recall. The contact was informed to schedule an appointment. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
While making a turn, the electrical steering assist disengaged for a few seconds and a beeping alarm sounded three times. This happened to me on another occasion. After the second time I got the car back home and parked it until I could determine what the problem is. Found the same happenings on the NHTSA website. There was a recall on this problem and my Escape was one of the recall vins. In 2014, I took it to Ford dealership and they did whatever was required at that time. I never had an issue before the recall, and they apparently did the replacement to keep the electrical assist from disengaging. From my understanding, they extended the warranty 10 years or 150,000 miles. My Escape is at 191,000 miles currently. Ford service says they cannot fix it without me covering the cost, and if another recall is issued, Ford may reimburse me. I believe another recall should be required as vehicles today are driven more miles that 150K. It is dangerous when the steering assist disengages as no power steering is available. The steering wheel is almost impossible to turn when the assist goes out. Fortunately, I did not hit anything as the steering assist reengaged while still in my turn. If it had not reengaged at that exact time, no doubt in my mind that I would have hit the vehicle in the other lane. I was on a highway at the time it first happened and the second time it occurred I was turning into someone's driveway.
My power steering broke down and my power steering assist light came on.I called Ford about it and they told me the power steering was repaired back in 2014 due to a recall.they told me that they are not responsible for the repair even they repaired it once. So is Ford responsible to repair it again because it was recalled once before. Thanks...
On October 19, 2020 my grandchildren and I where traveling back home from san diego, ca to Georgia and as we where driving on hwy 20 in Texas, I hit a bump the car became very difficult to steer. I slowly drove the car to kilgore, Texas took the care to automotive super center 1505 us hwy 259 North business kilgore, tx 75663. Chandler gordy said he would check it out and call me. Chandler called me and gave me the report (see attached report). Chandler stated that to fix that unit it cost over $2,000 it is very expensive I couldn't afford to have it done. I asked him what he could do so that we could get back home he said he would try and reset the sensor. Chandler reset it & we had to be careful because it might go out again and to be very careful. 10/23/2020 slowly drove homethe next day 10/26/2020 I took the car to my mechanic at cartech automotive he checked it out called me and said there was a recall on the car and to come get the car and take it to Ford so that they can fix it. I took the car to loganville Ford 3460 highway 78 loganville ga 30052 770-554-9994. I spoke with brian and upon his examination of the VIN# there was no recall on my car and that if I wanted the car checked out I would have to pay $235 to have them check it.I then went and called Ford Motor Company customer relationship center 866-436-7332 and spoke with dana who stated that on August 4, 2014 the car was brought in and they reprogrammed the power-steering sensor/module it was reset not replaced. I told dana that this is a recall and the unit was to be replaced not reset & dana said that they have the best high tech programming systems. It was reset not replaced, dana said yes & that there is nothing else they could do for me. I then called 888-327-4236 and spoke with lavenia did my report. Ford is unwilling to replace the recall unit 14S05/NHTSA recall 14V-284.
I was waiting for the green light and when I began moving the steering whell went very hard to operate for a few seconds and began working normally after that. It happened twice with only a few seconds in between. After that it became normal until I turned off the car. Next time I turned on the car until today it have never been normal again and it's very hard to operate, even worse at low speeds. The following message is displayed: Power steering assist failure.
The contact owns a 2010 Ford Escape. The contact stated that the vehicle was taken to an unknown dealer to be repaired under NHTSA campaign number: 14V284000 (steering). The steering sensor was reprogrammed, not replaced. The repair failed to prevent the failure. The contact stated while driving 65 mph and going over a bump in the roadway, the power steering sensor warning light illuminated and the steering wheel became difficult to turn. The vehicle was towed to the residence. The vehicle was later taken to an independent mechanic to be diagnosed. The steering wheel sensor was reset. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 195,000. Consumer stated there was no recall on the car. Manufacture unwilling to refuses to replace the parts.
A D V E R T I S E M E N T S
- Fairbanks, AK, USA