This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was making a left turn from a complete stop across traffic, and my steering wheel would not turn. I almost got hit by a car, and had to reverse quickly to keep from being hit. I was able to man handle the steering wheel to get home. I had it towed to the local dealership, and they told me it was electrical parts that would cost over $4k to repair. The dealership would not give me specifics on the issues, and i've been trying to reach them all day to get a print out, so I can have a private mechanic look at it. The dealership told me that the steering recall had been fixed way back in 2014 before I took ownership of the car, but I can't find that proof anywhere. The car is running just fine other than that. I did notice after I got two new tires a few months ago, that when I got up around 80mph on the interstate, the car would shake a lot. I had to slow down to around 70mph to keep it from shaking.
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced loss of power steering assist. The message "Power Steering Failure" was displayed. The contact pulled to the side of the road, turned off and restarted the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 159,000.
The contact's cousin owns a 2010 Ford Escape. The contact stated while his cousin was driving 45 MPH, the steering wheel lost power steering functionality. A message indicating a power steering assist failure was displayed. The contact's cousin veered to the side of the road. The vehicle was towed to the contact 's work location as he was an independent mechanic. The contact diagnosed that the steering shaft torque sensor had failed. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was previously repaired under NHTSA Campaign Number:?14V284000 (Steering). However, the contact stated that only the power steering control module (PSCM) update was completed during the previous recall repair. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 107,644.
The contact owns a 2010 Ford Escape. The contact stated while driving approximately 30 MPH, the steering wheel started to vibrate and occasionally jerked to either the right or left, depending on the direction the contact was steering the vehicle. The contact stated that the shaking and vibration was intermittent but gradually became more frequent, leading to a total loss of power steering functionality. The contact stated that the "power steering assist fault" warning light was illuminated. The contact parked the vehicle at her mother's residence. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was unknown.
The electronic steering system failed on Interstate 71 southbound. The system completely failed, the instrument panel gave a trouble code. The vehicle almost caused a result on account of the failure. I don't understand how my vehicle is exempt from this recall....the same junk parts are installed in the 2010 model that I own. Makes no sense if Ford or NTSB actually cared about public safety.
- West Salem, OH, USA
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while driving my vehicle and exiting the expressway making a left-hand turn approximately 35mph suddenly my steering became extremely hard to turn, and I almost crashed into another vehicle. On the dash the power steering assist fault warning light alerted me. extremely hard to turn the vehicle at lower speeds and dangerous.
The contact owns a 2010 Ford Escape. The contact stated while his girlfriend was driving approximately 70 MPH, the vehicle lost power steering functionality and the steering wheel became difficult to turn, nearly causing the driver to lose control of the steering and crash. During the failure the message "power steering" was displayed. The vehicle was taken to an independent mechanic who diagnosed that the power steering torque angle sensor module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.
I was driving at a speed of less than 40mph. I was going around a curve and the wheel felt as though it yanked from my hand to the right and I went into the ditch and up the embankment. I was unable to control the wheel. I came to a stop partially on my side due to the steep incline. Due to the snow and ice in the ditch, many components under my right side were broken and torn off making it difficult to see all the damage. My car was totaled. Police responded and I was helped out of my vehicle. The tow company came and towed it. No warning lights were on. I am very lucky to be alive- if I had been going any faster I would likely have rolled my vehicle due to the lack of control I had of the wheel and tires. It felt as though it was "slippery" under my grip, like the wheel wasn't controlled tightly by my steering. I was not majorly injured but am very sore and will need continued chiropractic care of my neck and right hip and shoulder.
The contact owns a 2010 Ford Escape. The contact stated that the steering wheel was making abnormal rattling sounds. There was no further information provided. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to Ford Campaign Number:13N03. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could be repaired under the Campaign as it had expired. The vehicle was not repaired. The failure mileage was approximately 143,900.
My power steering went out after I got my car. My starter doesn-€™t work I have to use a button on my keys to always start my car the key will not start my car. It-€™s very hard to turn my car and it went out while I was making a turn and myself siblings and boyfriend almost got hit by an oncoming car. The car has not been inspected, I can have my car looked at most likely upon request unless I have work but I can come in the next available day. There were no messages or warnings to my car or any symptoms before they went out.
The contact owns a 2010 Ford Escape. The contact stated that while operating the vehicle, the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who replaced the steering torque sensor under NHTSA Campaign Number: 14V284000 (Steering); however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 117,000.
The steering column assist motor malfunctioned while operating the vehicle. It quit while driving so I could not operate the vehicle properly. I had two young kids in the car when this occured and I had to swerve out of traffic because the steering column locked up. Yes the problem was assessed by an independent service center and it was determined that the steering assist motor did indeed malfunction. There were no warning lamps, messages, or other symptoms prior to the failure of the steering motor.
Steering wheel began rapidly shaking when parked or when in drive. This shaking began to make steering dangerous as it would make me swerve while operating the vehicle. This began a week before the power steering went completely out and now the dash has a message for power steering assist fault. The vehicle is also throwing code B2278. I have seen on the ford official recall list that there is a recall on certain ford escapes made in certain manufacturing states but I believe my vehicle is affected by this recall.
My girlfriend's electric power steering went out when she got home. Something that it was previously recalled for. Also while she was driving she was getting really bad shaking in her steering wheel this is the second time this has happened and it is really dangerous.
The contact owns a 2010 Ford Escape. The contact stated that while his wife was driving approximately 15 MPH and making a left turn, the vehicle lost power steering functionality and the steering wheel locked. The contact stated that the vehicle was stopped but the engine was still running. The contact stated that after the vehicle came to a full stop, the power steering regained proper functionality. The contact stated that his wife had heard a loud beeping sound but had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but occurred while the vehicle was driving at slow speeds and turning to the left or the right. The contact had driven the vehicle to an independent mechanic to be diagnosed; and it was determined that the steering shaft torque sensor needed to be replaced. The contact stated that the mechanic ran a diagnostic test and retrieved Code: B2278. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 172,000.
The contact owns a 2010 Ford Escape. The contact stated that while making a left turn at approximately 20 MPH, the power steering assist failed without warning. The contact used excessive force to drive the vehicle home. Due to the failure, the vehicle was towed to a dealer where he was informed that the steering column needed to be replaced. The manufacturer was notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 100,000.
Me and my wife was driving on the highway and suddenly there was no steering. Show up massage on dashboard say ( power steering assistance faild ) was really scary because my wife can't control the vehicle but some how we was lucky can stop on the shoulder safely Our life was in real danger I see alot of people online like YouTube and Facebook they have same problem and I believe ford knows already about this problem but they do nothing. Anyway after couple day I took the car to the dealership and guess what they don't have the part and also its cost around 3k Thank you
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 130,000.
Power steering assist fault is on the dashboard and I can barely turn the wheel. This happened while driving 65mph on the highway over wolf creek pass and with the snow I could have driven off the cliff or knocked another vehicle off. Unknown. Unknown. Not yet. No warnings it just jolted and then barely turns. Adaptive Cruise Control I will be driving using Cruise control or without and it will start up and just keep speeding up until I stop it. The car randomly speeding up on its own is dangerous if it does this at all. Unknown. Unknown. Not yet. No warnings and it has happened a good six times so fat. The Jerry app says I have 5 recalls on this vehicle I have already fixed the only one I knew about which is the gas line but I am wondering about the other 4? I am clearly having an issue that seems directly related to the recalls but your site says that I don't have any. I will double check the carfax but I am pretty sure that im the only one to address this. Please advise.
The contact owns a 2010 Ford Escape. The contact stated while reversing the vehicle from his driveway, the steering wheel seized. The contact stated no warning light was illuminated. The contact continued to experience the failure intermittently. The contact took the vehicle to an independent mechanic and was informed that the steering column, the steering sensor, and the electronic board controlling the power steering needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The dealer informed the contact that NHTSA Campaign Number: 14V284000 (Steering) was completed by the previous owner of the vehicle in 2014. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
A D V E R T I S E M E N T S
- Tampa, FL, USA