This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated upon closing the rear lift gate, the glass shattered outwardly. The vehicle was in the process of being repaired by an authorized dealer. The manufacturer was notified of the problem and did not offer any assistance. The approximate failure mileage was 17,936...updated 01/30/13 updated 2/5/2013
I shut my tailgate and the rear window shattered on my 2010 Ford Escape. No one was injured, but it definitely made a huge mess and it was a shock to have this happen. This is the second issue my vehicle has had this year. A few months ago the throttle control went on the vehicle. Both not covered by Ford, due to the warranty over. I have many concerns that a two year old vehicle could have these type of things going wrong with it. My other concern is Ford won't acknowledge these issues with recalls and many of my fellow Ford owners are having the same issues. Please check into this for us. Can say I definitely won't be buying Ford again after this.
Moved some items from rear of vehicle to back seat area. Closed liftgate, then closed rear passenger door. Rear liftgate glass shattered a few seconds later. Both window shocks shot outward. Glass landed both inside and outside of vehicle. I took photos with my cell phone.
Was driving my new 2010 Ford Escape hybrid, which I had just purchased in August, 2010 at about 40 mph when - for no apparent reason - the rear window on the driver's side imploded. If a child had been in backseat, the child would have a highly likelihood of injury to eyes and probably cuts. Took the car to the dealership - and upon their inspection - they said there was nothing wrong with the window mechanism; and therefore, Ford would not fix the window for free. Ended up costing me $500. I understand Ford has been having issues with the same type of freak window explosions/implosions in the Ford Escape. Ford should be made to replace these windows - the dealerships are of no help whatsoever.
This complaint involves the spontaneous explosion of the rear cargo door window in a 2010 Ford Escape. The explosion occurred for no apparent reason. My family members suffered very minor cuts and scratches. Some of our personal property was ruined by the millions of glass slivers that went everywhere. The vehicle was owned by budget car rental, so I do not know what the cost of repair was, since they ultimately did not hold me liable. I prepared a complaint with a lot of details that is over 5000 characters long. I do not want to re-write it here. Please contact me and tell me how to send the entire document, if you need it.
- Knoxville, TN, USA
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My husband was standing beside my Ford Escape which was parked in the driveway and the rear glass just exploded as he stood there. For no reason at all the whole window blew out. If he had been standing any closer, he would have been cut by glass or it could have exploded in his face causing eye damage. I have read a lot online where this has happened to many other Ford Escape owners and yet Ford is still not taking ownership of the problem. Updated 01/06/11 the rear hatch glass was defective. Updated 01/24/11
The contact owns a 2010 Ford Escape. When closing the trunk, the contact stated that the rear window broke causing it to shatter at least 10 feet away. The dealer was not notified. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The current and failure mileages were 15,653. Updated 1/19/2010 updated 01/27/11
I rented a 2010 Ford Escape SUV from dollar rental car in san jose. On 9/11/10 at about 6:00 am at my hotel I went to load my bags to return to the airport. By accident I unlocked the rear liftgate glass with the remote. (I did not think to re-lock it before opening the liftgate.) after my bags were loaded, I closed the liftgate firmly (not softly, but not like king kong); upon impact of closing, the rear liftgate glass exploded, showering glass all over the pavement and in the back / on my luggage. There had been no contact with luggage in the back / my bags were low-profile (I have photos to prove; also, I have a 3rd-party witness who was loading his car several spaces away.) the ambient air temperature was around 60 degrees; the weather was fair / clear. The car had not been entered since the day before; I did not ever use the rear defrost or wiper during the course of my three-day rental. When reviewing the damage, I noted how heavy the rear wiper motor is that is attached directly to the glass. The suspension rods for holding the liftgate glass in the raised position must be very strong to support that motor, especially with the shallow angles involved. (others reporting exploding rear windows explain that the compressed gas inside these devices causes the explosive nature of the failure.) presumably this failure occurred because the glass was not locked, as it had not exploded during previous closings of the liftgate. There is no warning in the owners manual to be sure that the glass is locked before closing the liftgate. Possibly there was an invisible defect in the glass that contributed to the failure. I was "booby-trapped" by this car. In my 53 years I have never damaged a vehicle simply by opening and closing its doors. There were no other factors than those described above; I have photos, a 3rd party witness, and will be happy to testify these events in court. Updated 01/06/11 updated IVOQ 01/07/11 updated 05/12/11 updated 12/29/11
I rented a 2010 Ford Escape limited and a 2010 Ford Taurus limited this week for vacation. As I was opening the liftgate on the Escape, the rear window make a creak noise and exploded into my face. I have cut all over my hands, but thank god it avoided my eyes. My 10 year old song had gashes on his legs from where the glass fell as well. I've been looking around and this seems to be a real problem with the Escapes. Take care of Toyota but take care of Ford too!
The contact owns a 2010 Ford Escape. While driving at speeds of 45 mph, the drivers side rear window abruptly shattered without warrant. The vehicle was taken to an authorized dealer but the vehicle was not serviced. The failure and current mileages were 1,890.
A D V E R T I S E M E N T S
- West Carrollton, OH, USA