This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear tailgate window exploded while car was parked in the garage with the garage door closed. Happened Sunday at 6:45 pm with an outdoor temperature of 45 degrees Fahrenheit. Car had been in the garage all weekend, since Friday early afternoon. No outside influence caused the breakage to happen. Glass filled the back of the car and the entire back of the garage. Falls right in line with NHTSA action number : PE11016.
On 22 Nov 2011 my 2011 Ford Escape XLT auto AWD 2.5L I4 rear windshield exploded after closing tailgate/hatch! I look inside soon after to see if anything had been in the way to cause it and their was not! this would have only been my third time opening the hatch part as I usually open the glass part mostly and which I also did that day and there was not indication on my dash that anything was still open so later that day I had to open my tailgate and I closed it and my windshield exploded! I have since had it replaced and am writing to you to inform you of this so that I will not happen to others! I have looked online at carcomplaints.com and your site to see their are other complaints about rear windshield exploding which to be could be a safety issue for occupant and their families! I would like if possible for a review of all 2011 Ford Escape models to see if an upgrade to the hardware or support equipment needs to be done and maybe a safety bulletins to all 2011 Ford Escape owners to be aware of problem and how to prevent it! I was wondering if maybe it had anything to do with cabin pressure"???? I say this because when you open the backseat windows I hear an echoing of sound in my SUV and I wonder with a certain amount of pressure applied to closing rear gate the pressure pushing off backseats is causing rear windshield to blow out??????" V/R, concerned Ford owner....
The contact owns a 2011 Ford Escape. The contact stated that upon closing the rear hatch door, the glass shattered and cut the contact's finger. The dealer was contacted and advised that they would call the contact back at a later date. The manufacturer was not made aware of the failure. The vehicle was in the process of being repaired. The failure and the current mileage was 16,500.
- Ocean Side, NY, USA
Search CarComplaints.com for these popular complaint phrases...
Rear windshield exploded when my colleague was putting his belongings in the back of my SUV. Brand new car and the the car wasn't turned for more than 5 minutes.
The rear window exploded while the vehicle was at rest, after unloading groceries from the rear. The glass hatch was successfully closed but then shattered.
My husband shut the lift gate on our 2011 Ford Escape and the rear window exploded into a thousand pieces. This vehicle has less than 2,000 miles on it.
The contact owns a 2011 Ford Escape. The contact stated when ever the drivers side visor was used it would either move close to the rear view mirror. The contact did not notify the dealer of the failure. The contact was concerned about the safety risk if the failure occurred while driving. The failure and current mileage was 200. Updated 07/08/11 updated 07/15/11
I was closing the back hatch on my 5 week old 2011 Ford Escape when the back glass shattered everywhere. I contacted Ford Motor Company and they related to me that the back glass was not covered. So, of course I had to re-place my back glass for approx $400. Exactly 2 days after the new glass was installed, it happened again. When closing the liftgate the back glass shattered. This time the glass company replaced it for free, but when contacting the Ford company and dealership they were very rude and disrespectful. After contacting the better business bureau, still nothing was done. It has not happened since, but now I try not to put anything into the back of my car so I don't have to lift the hatch.
This is a more detailed description of the occurrence: I was about to leave work, temperature at 27 F. I loaded gear in my trunk of the vehicles not using the raised glass option, but the full door. Upon closing the door, the rear windshield shattered and the glass fell on my hand on the way down, cutting it up. The piston rods on either side both broke out...looks like the plastic cracked on both. Prior to shattering, the window appeared to have bubbles in it. Dealer said that it was normal and cosmetic. Ford extended warranty and customer support have said that their glass is not covered by warranty...so mile 1, if it shatters like this, the consumer is held liable. Filing with insurance company and looking for a company that will cover a window failure.
I closed the rear hatch of the Escape and the rear glass exploded. The car was in the driveway of my house and the glass went everywhere, covering the cargo area of the vehicle and the driveway. There was nothing even close to touching the glass inside or outside of the car when it shattered. I received a small cut on my hand from the glass that I was able to treat myself. The vehicle was about a week old at that time and we took it back to the dealer to have them address the issue.
A D V E R T I S E M E N T S
- Bethel Park, PA, USA