The contact owns a 2014 Ford Escape. While driving approximately 30 mph, the vehicle suddenly stopped accelerating forward and also would not drive in reverse. The vehicle was towed to bob thomas Ford (310 w. coliseum blvd, fort wayne, in) where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 111,000.

- Ft. Wayne, IN, USA

The transmission is not working well, the car has no power, between the R and the drive it makes a noise

- Fall River, MA, USA

Shifter cable disconnected from transmission. Vehicle was park and would not move due to cable being disconnected. Towed vehicle to dealer and shifter cable replaced to repair it. Ford says my vehicle not covered under current recall so I was forced to pay for repair. Shame on Ford for not taking care of this properly.

- Hope Valley, RI, USA

Shifter cable bushings. 2014 Ford Escape. NHTSA recall # 18V471. Ford recall # 18S20. Gear shifter moves to park, but does not register on drivers console. Cannot start car car drifts without emergency brake applied. Car had to be towed to dealer. Dealer acknowledged it was the recall issue, but since Ford has not issued the parts yet there are making me pay for the repair until Ford sends out a letter informing consumers that parts are available. I spoke with Ford they told me I had to keep the repair invoice and get reimbursed when parts are available. My question is, if the dealer can fix it, why can't Ford authorize payment, so I do not have to pay out of pocket. If Ford issued a recall and people are already having an issue why don't they just pay to have it fixed. The dealer wants $1000 to fix this. Ford should take responsibility for this.

- Perry Hall, MD, USA

2 active recalls-no timeframe of when it will be remedied. Additionally, vehicle dies when put into D from R. vehicle has 52K miles, well maintained, shell fuel is used. This happens when backing up and putting into drive. Vehicle was in motion.

- Pace, FL, USA

The contact owns a 2014 Ford Escape. While driving approximately 25 mph, the "transmission not in park" warning indicator illuminated. The contact called the manufacturer and scheduled the vehicle to be towed to premier Ford Inc (5001 glenwood rd, brooklyn, NY 11234, 888-381-4515) where the technician stated that they were unaware that the vehicle was being towed. The technician informed the contact that a diagnostic test needed to be performed at the contact's expense. Meanwhile, the contact received notification of NHTSA campaign number: 18V471000 (power train); however, the dealer stated that the parts were not available. The manufacturer was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 26,000.

- Brooklyn, NY, USA

The contact owns a 2014 Ford Escape. While backing out of a parking space, a loud noise was heard and the vehicle neither moved nor went into any gear. There was no warning indicator illuminated. The manufacturer was made aware of the failure and informed the contact to have the vehicle towed. The vehicle was towed to gary yeomans Ford Lincoln (1420 N tomoka farms rd, daytona beach, fl 32124, 386-310-2342) where it was diagnosed that the bushing cable fractured and the entire shifter cable bushing system needed to be replaced. The manufacturer was made aware of the failure and informed the contact of NHTSA campaign number: 18V471000 (power train). The manufacturer referred the contact back to the dealer who stated that the recall part was unavailable and referred the contact back to the manufacturer. The contact was then referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 81,910. VIN tool confirms parts not available.

- Port Orange, FL, USA

Parked car on driveway facing home. Driveway is uphill from street to house. Put car in "park" and upon getting out the car it started rolling backwards. I was unable to stop car and it rolled down the drive & part of the yard, knocking down a telephone pole guide wire, crossed the street & stopped with half over the opposite curb & damaging a mail box.

- Douglasville, GA, USA

Parked my car put it in park but when I took my foot off brake and started open the door the car rolled forward. I put on the brake and parking brake but shifter was froze in place. Contacted local Ford dealership and Ford Corp both said there aren't any parts to fix car and didn't offer a loaner. Local Ford showed me how to put bushing back on peg so car could be driven. I'm 63 year old woman car repair not my wheelhouse. I feel car is dangerous and shouldn't be driven. Ford is putting me at risk physically and open to accidents and lawsuits by not offering a repair or a loaner car.

- Holland, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the gear shifter failed to move. There were no warning indicators illuminated. The vehicle was towed to the local dealer (Warren midtown motors, 1995 market St, Warren, pa 16365 (814) 723-5400) where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was notified and provided case number: Cas-15433231. The failure mileage was 70,123.

- Russell, PA, USA

The car was parked at a gas filling station to fill the gas tank. When attempting to leave the gas station, the car registered being in reverse and would not start. Upon examination, it was determined the bushing on the transmission and would no longer shift gears. In order to move the vehicle, the transmission needed to be shifted with one person manual held the shifting cable onto the transmission while someone in the vehicle moved the gear shift. As the gears were shifted, the person holding the cable in place made sure that it did not pop off so that it could be moved into gear. If the person did not hold the cable down, it would not shift gears. We were able to get the vehicle home and repeat the process to get it into park. The car is not safely able to be driven in the condition it currently is.

- Russell, PA, USA

My car, a 2014 Ford Escape [xxx], is subject to recall for shifter problems. The vehicle failed to shift out of 'park' on July 22, 2018 at the church parking lot while in motion and it needed to be towed since it turned off and wouldn't turn on. I had the car taken to the dealer, galpin Ford in van nuys, ca and discussed this with [xxx], and [xxx] the service manager. He said that the problem is with the shifter cable bushings in which theres a recall for. He advised me that that replacement parts for the recall are not yet available. He said that they can do a temporary fix of the shifter cable, but that I need to pay $600 for that temporary repair which he advised is necessary to make the car operative until the parts arrive. In my discussion with Ford chat earlier today, carissha advised me that a recall repair like this should not involve a cost to me. The problem of the absence of replacement parts is understandable, as it is a recent recall. However, because of the failure which led to the recall, I should not have to pay for a 'temporary' fix. If the concern of galpin is that Ford will not reimburse for the repair costs done at this time, please contact leonard and john and provide them with the necessary assurance. I am unable to operate my car or to get it repaired because of this impasse. Now I spoke with [xxx] from service at sunrise Ford in North hollywood, ca and he said he can fix it without a cost for me if Ford provides an authorization code and for me to file a complaint. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Van Nuys, CA, USA

Transmission often suffers from sluggish take-off and rough shifting. Occasionally while accelerating, the transmission will abruptly lose power and abruptly regain it, causing the engine to rev at high revolutions.

- Gastonia, NC, USA

Posting date: July-29, 2018 (Sunday) vehicle : 2014 Ford Escape titanium 4X4 (4-cylinder turbo engine, automatic transmission) vehicle loses transmission power. Three weeks ago I came out of a freeway and tried to make a right turn on a fast moving local road. I made the turn and pressed the accelerator but the car would not move. The engine revved up but there was no motion. I had to immediately turn on the hazard flash lights to warn approaching vehicles behind. Finally I pressed the accelerator "slowly" and the car did move and pick up speed. There were no further issues that day. I had sensed "bumpy gear shifts" and "jerky accelerations" even before the above incident. I instinctively "knew" that things were not right but did not know exactly what it was. Two days ago my wife called me at work and said that after backing out from the garage, the car was not picking up speed. The "check engine" light had also come up. She somehow limped slowly back into the garage. When I returned home, I tried it too. I found that only the "rear drive" was working. The "forward drive" hardly worked. Often while in "drive" mode, the car rolled backwards on our mildly sloped driveway! using "the lowest gear" I somehow put it back into the garage. Yesterday I got it towed to the nearest Ford dealership. Being a Saturday, they could not do anything more. They said they will look into it tomorrow (Monday). I consider this to be a major safety issue. I am lucky that I did not lose complete power on the freeway and nothing bad has happened so far to me or my wife. Reading about others' experiences on the internet on the same model year vehicle, it seems that they might have faced much more dangerous situations. Please investigate this problem seriously and notify the vehicle manufacturer.

- Ann Arbor, MI, USA

The contact owns a 2014 Ford Escape. While driving 65 mph, the sync system displayed 'do you want to run a vehicle health report?' to which the contact indicated "yes". the message 'do not stop keep engine running in order to run the health report' was displayed as the vehicle seized and smoke was seen coming from the hood. The vehicle was towed to the contact's residence. The manufacturer was notified and advised the contact to take the vehicle to a Ford dealer. The vehicle was taken to bob utter Ford-Lincoln (2525 texoma pkwy, sherman, tx 75090, 903-892-3555) where it was diagnosed that the transmission was faulty, but the vehicle was not repaired. The failure mileage was approximately 88,000.

- Oklahoma City, OK, USA

I have a 2014 Ford Escape with 111,000 miles and was just told entire transmission needs to be replaced. I have read many complaints about the current Escape vehicles needing transmission replacements with low mileage. I understand the power train warranty has expired, but for a transmission to last no longer that 4 years 111,000 miles is a dis-service to the consumer and their needs to be a recall on this model. Vehicle starting hestitating during acceleration a few days prior to having in looked at but no error codes were found on the engine or transmission. The day after picking up the vehicle the vehicle starting shifting erratically and then a transmission fault light came on and I had to have the vehicle towed to a Ford dealership on Friday 7/20 and was told today 7/23 the entire transmission would have to be replaced at a cost of around $5000. This is unacceptable in my eyes.

- Flowery Branch, GA, USA

On 6/6/2017 my wife's Escape was in park on a slight incline and it rolled backwards and struck another vehicle. We contacted Ford about it never heard from them. Now we hear about a recall on the Escape and Ford is saying they have no record of a recall on her vehicle when everything I find online it is under the time that Ford had bad parts. You are my only help where do I go from here.

- Newark, DE, USA

Backed vehicle out of a driveway and shifted into park on curb. Without turning vehicle off attempted to shift into drive a short time later and shifter was loose/had no resistance and vehicle would not shift into any gear or move. A tow truck was called to tow vehicle to dealer and found that shifter cable end had come off of linkage on the transmission. Cable was temporarily reattached and vehicle driven to dealer where cable was replaced to remedy issue.

- Adrian, MI, USA

I parked my car at a restaurant, couple hours later it wouldn't start because it said car in gear on the dashboard. Even if it was in park the car said still in gear can't start. I had to tow it to the nearest Ford dealerships and they said the shifter cable was broken after 3 days. Even under 49,000 miles they mentioned it wasn't covered by the powertrain warranty so I had to pay $940.60 for the parts and labor out of pocket.

- Omaha, NE, USA

The contact owns a 2014 Ford Escape. Upon starting the vehicle, it inadvertently reversed down a driveway. The contact stated that the vehicle came to a stop when it struck a stop sign. There were no injuries and a police report was not filed. The contact called bell Ford Lincoln at (517) 265-8187 (located at 4510 us-223, adrian, mi 49221), but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

- Adrian, MI, USA