This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The contact stated that the failure had occurred on several occasions. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The approximate failure mileage was 130,000.
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google -€œ2017 Ford Escape Lights stopped working-€ According to Ford customer satisfaction, they said that no one else has reported this, however, I don-€™t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
The vehicle started over heating for no reason, filled the coolant with last oil change within a few days before. Would get to the point the car would stop driving. Happened a few times a day then spread out to less and less. Then happened randomly one day and the car never started again. It stays in a dangerous over heat mode where the car won-€™t start. I had to have it towed almost 60 miles home and then Uber myself home. We had the car looked at. Never diagnosed, but we were told we have a cracked head. Possible coolant leakage. Total Engine failure. The cause is because the vehicle is defective p
- Buffalo, NY, USA
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I was in an accident 12/24/2021due to other parties at fault, and my air bags did not deploy. The diagnostic with the collision Calliber (78216 zip code) reflected there was a faulty air bag and should have deployed. I suffered neck and back injuries. Half a year later my entire AC compressor needed to be replaced a month later my Entire engine needs to be replaced (8700 price). I-€™ve only had this car over a year and work remotely. I have under 50k miles on this car and have had so many dangerous And unfortunate high cost issues. The
After arriving at my designation 250 miles from my home my I arrived safely but when leaving from there the car would start. I waited 20 minutes before I tried starting it and it started. I was there for the weekend for a graduation. Sunday the car started and I proceeded to come home to the same distance. I stopped at Costco in Portland, Or. which was about 5:30 evening. I went to put my groceries in the car but the hood would not open. I tried to use the Fob but again it would not start. I took the key out of the Fob and opened the door and the horn started blasting and the car lights started blinking. My son was in Portand, Or. as well and meet me at Costco. He opened the Fob and put in a new battery but that did not work. We figured that it was probably dead even though it was never used and new. He went and bought a 5 pack of batteries. We tried again and again it would not start. Before I called him I had gotten hold of my roadside insurance and since it was not considered an accident nor anyone hurt, they said it would take about 1 to 2 hours to get there. That's when I called my son. After numerous times trying to get it started with a new battery it finally started. Drove home with my son following behind and made it home. I was thinking that it was just the Fob but it started to do the same thing in days to come. As of today July 11, 2022 my car has been at the dealer where I bought it since May 23, 2022. I took it there for an oil change, which I always do and it's been there almost 2 months. I did send a letter to Ford Motor Company, Customer Relationship Center in Dearborn, MI 48126. I believe that my 2022 Ford should be considered a safety defect. I'm just glad that, had my car lost power on the freeway or any other place it I would not had any control over it. I did not mention that my granddaughter was with me when I drove the 250 miles.
Car engine stopped running while driving. Car was taken to dealer, they said transmission but Ford Corporate says they have no record of the issue. How is that" The car is doing the same thing again and I am afraid to drive it, if it would start. Now, it won't even start. How are they allowed to keep this stuff secret" I know nothing will happen, but the next time this occurs someone could die as it doesn't care where it shuts off.
The contact owns a 2017 Ford Escape. The contact stated that while the engine was idling at a stop light, the vehicle lost motive power. The contact stated that a -€œShift to Park and Restart Vehicle-€ message was displayed. The contact stated that the failure also occurred while slowing down to stop the vehicle. The vehicle was taken to the local dealer who was unable to duplicate the failure and no repairs were performed. The manufacturer was not notified of the failure. The failure mileage was 20,000.
3-4 times a year my 2017 Ford Escape doesn't automatically start after auto stop start turns the engine off and i have to shift into park and restart the car. This has happened basically since new.
On 06/07/2022 I started my car in the morning and as I put the car in reverse I was greeted with a message "engine is hot pull over safely" the heat gauge was all the way to the top. After 1/2 block I turned around and pulled back in the driveway. The engine was running roughly and kept turning off. We opened the hood to check the coolant and it was empty. We put water in the radiator so I could go to a nearby store for antifreeze/coolant, but the car was running so roughly and wouldn't accelerate, so after a couple of blocks I turned around and went back to my driveway. Trouble shooting research uncovered many many 2017 Ford Escape eco boost models have had this exact experience, yet there are no recalls... Please advise my next steps regarding proceeding from here. My car only has 42,000 miles on it and I still have 4 yrs of payments to make...
Three weekends in a row my vehicle failed to start. No power, no lights, nothing. Figuring that the issue was the battery, I went to Orilleys and got a new battery. The salesperson at the time said the old battery still had a good charge and is not sure why the car wouldn't start. I went ahead and got the new battery, anyway. Installed it and the car started. The very next weekend the same thing happened again (with a new battery). After 30 or 40 minutes of trying, the engine will start. This has happened, consistently, over the last 3 months. I do not have any other equipment plugged into my vehicle.
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Purchased new 2017 Ford Escape SE 4WD in 2017 - over the past several months intermittent shut off when auto stop engage at a stoplight. Then will not restart. Warning light comes on put car in park. Sometimes have to call aaa for assistance. Sometimes restart after 20 to 50 minutes. The incident happens without warning in dandgerous situation with oncoming cars at heavy intersections. And do 3 to 15 mile trips and park car. Sometimes the car will not start/crank. Call aaa for assistance. Sometimes restart/crank after 45-50 minutes on its own. Changed battery. No shut off for a few weeks. Incidents returned. Took to dealer twice. Last visit dealer was able to reproduce the shut off. Eec test and found codes P06E9 and P164C. Reprogrammed BCM. Driven 6 days since repair. One incident of short trip, park, no restart. Called dealer. Trying disengage auto stop button.
While driving, my check engine light went on, after I got gas, the car stalled several times before starting the car. While driving home, I got a "high temperature warning, pull over safely" also my heat was blowing cold air. After taking my car in, a tuneup was done as well as routine oil change. I was told radiator coolant was low. After a few day, the same thing happened again, took back to the mechanic and they found that the coolant is leaking but from deep inside the motor and will cost thousands of dollars to repair and I will be better off trying to trade in my car.. this is a known dangerous Ford issue and this car needs to be recalled. My car has been well maintained since I got it 2 years ago.
The steering wheel shakes when changing lanes at different speeds and it feels like there is no steering assist when doing this. I tried swapping tires but this didn't change things. It's really noticeable on the highway. I only have 47800 miles on the car.
Vehicle started to develop longer cranking to start, cold and warm...battery was weak, so I replaced it.. same symptoms, but developed relay chattering under hood in fuse/relay box when just opening either front door or inserting key...sometimes would start but then just die.. lucky car was in garage, so I would not attempt to drive it if it continued to run.. the only way to stop relay chatter was to remove PCM fuse or relay...called Ford, agreed to tow to my dealer.. vehicle was 3 yrs and 5 months, but under 11K miles.. took 3 days to find cause, ,.,the wire harness/fuse/relay box had short or break..they discovered it by wiggling the wire harness that connects to the fuse/relay box...I went to see it and after starting, he would wiggle the wire harness and vehicle would die, ,did it several times to show me..I said its a factory defect since the car was never in an accident, flood or fire. Ford agreed to pay half the cost of parts and labor since this isn't cover beyond 3yrs..to me this is a safety hazard, if I had been driving at highway speeds and it could have just died anytime, anywhere.. after repaired, I found Ford in Feb, 16, 2018 put out a tsb # ssm 47086, that describes my problem and defective part.. so Ford new about this on some 2017-18 Ford Escapes 3yrs ago...
For the last few days, intermittently, the ABS warning light would come on, then the traction control light, then the hill assist light, then the 4 wheel drive would disengage, and now the parking brake fault light. You never know when it will happen as it happens intermittently, and they don't all fault at the same time. It seems each consecutive day the number of problems grows. My greatest concern is that now the traction control light will flash and the throttle will become unresponsive. You never know when it may happen. Twice today it nearly caused an accident as I was pulling into traffic. The engine was running, but would not accelerate. A serious safety concern. I am filing this report just in case I get injured or killed before I can have it checked by a Ford dealer.
A D V E R T I S E M E N T S
- Dallas, TX, USA