This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 ford was over heating got the head gasket replaced, the car was working fine for about a thousand miles when the wheel locked up and over heated again. Took it to ford and another mechanic and was told the problem was with a recall but my vehicle-??s vin is not on the list. The engine short block as well as other parts.
After driving 200 miles for a vacation, the car overheated and would not start. The coolant had leaked into cylinder head and evaporated. Smoke was coming from underneath the hood. Had it towed to a shop where they did $2500 in repairs. Car ran for two months, and the same thing happened again. After looking online, discovered Ford knew about the design flaws that cause engine failure. There have been recalls regarding this issue, but not in Wisconsin.
At approximately $24509.37 miles the engine broke a valve and damaged a piston (hole in piston). We were never notified about Ford Motor Company's "Customer Satisfaction Program" 21N12 & 19B37 and Technical Service Bulletin reference (Technical Service Bulletin) 22-2134 pertaining to 2017-2019 Ford Escape Models. I have a copy of the Ford Motor Company letter sent to all U.S. Dealers dated June 9 2022 that was recently given to me by another Escape Owner. I believe this is commonly known as a "silent recall." The engine damage occurred on [XXX] at [XXX] at the mileage listed above. I believe there was a Class Action Lawsuit filed against Ford Motor Company that I, as an owner of this vehicle, was not notified about as required by law. This issue needs to be investigated so I can file a claim and seek remedy for damage to my vehicle. All the Diagnostic Trouble codes on my vehicle match all the codes on Ford's Program 21N12 as referenced above. All information points to Ford Company admitting to a known engine design defect that affects my vehicle. I have attached as many documents as can find to date since my engine damaged occurred. The local Ford Dealership provided Diagnosis of the engine damage and said they were well aware of the trouble with this Model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Purchased Vehicle on October 11, 2024. Took car out of town check engine light came on. Took back on October 16th as it had a P0301 cylinder 1 misfire code. They replaced a coil pack said it was good to go. Check engine light came back on a few days later, went to auto zone to scan same code informed dealership. Took it to dealership on November 5th, 2024 they kept overnight to do a leak down test and found coolant in cylinder 1. Engine is bad. Vehicle has 60,000 miles on it and since it is new to me I can-??t confirm how long this has been a problem and been covered up.
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (Rattle Noise at the Transmission Bellhousing Area -?" Flex plate Cracks); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 84,000.
- Chesterton, IN, USA
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The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the contact became aware of white exhaust smoke coming from the rear exhaust pipes. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (transmission fluid pump, and torque converter); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 113,000.
On the way to work, MIL came on that stated, -??high engine temperature stop safely-??. After pulling over and turning car off for about 10 minutes, trip to work continued and MIL came on again. Had vehicle TOWED IN to a trusted mechanic and he checked and advised: CONFIRMED OVERHEAT CONDITION, VEHICLE WAS LOW ON COOLANT, OVERHEAT CODE STORED IN PCM. REFILLED WITH COOLANT AND FOUND STEADY STREAM OF COMBUSTION LEAVING THE COOLING SYSTEM THROUGH COOLANT BOTTLE. SUSPECT DAMAGE TO HEADGASKET AND POSSIBLY ENGINE BLOCK OR CYLINDER HEAD.
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were -??test driving my vehicle and heard a loud pop, followed by my car turning off.-?? They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as -??the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.-?? My husband asked his mechanic (who was unavailable at the time) and was told -??when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won-??t know.-?? With this information, an investigation into a recall seems necessary.
Escape had a miss and the check engine light went on and stayed on. I took it to the dealer for a diagnostic. They informed me that the engine needed replacement due to coolant leaking into the cylinder bore. The cost of repair is $7,100. The vehicle has 105,000 miles on it. The service person told me that the leak was due to a design flaw and I had done nothing to cause it.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 88,000.
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Vehicle operated poorly at start up for 10-20 seconds. Check engine light came on. I had limited control with braking and accelerating. If my son was outside, I could have accidentally run him over. The dealership told me that it is a known issue involving coolant leaking into the engine cylinder. This issue can only be rectified by replacing the entire engine, which is not covered by any recalls, warranties, etc. at this time. The dealership printed a Technical Service Bulletin for me 22-2229 "2.0L EcoBoost - Coolant in Cylinders, White Exhaust Smoke And/Or Illuminated MIL". This is a known and documented issue that costs $10,000+ to fix and there is no recall"!"!
For the past two years I have drove a 2017 ford escape. Over the past two years my car has failed me multiple times My question is for ford motor company. Knowing this is a known issue with escapes-??why are they doing nothing to help customers who have had a total engine failure due to manufacturing-??s flaws ?
Coolant was leaking into the engine creating a need for a full engine replacement. Signs of the issue included check engine lights appearing on dashboard twice in two weeks and no coolant remaining in the vehicle. This issue has been reported multiple times by other owners of Ford Escapes with no recourse from Ford. Issue was reported to me by an independent car mechanic. Engine is being replaced this week, therefore no receipt for repairs is yet available, but estimate was $9000.
Bought vehicle (used 91.5K miles) from Hyundai dealer and on drive home the check engine light illuminated, checked it at home and was P0301 (misfire on cylinder #1). After back and forth with the dealer I agreed to bring in the vehicle for them to diagnose. On the trip to dealer the vehicle overheated and I had to add water and wait roadside before I could continue. At the dealer the problem was diagnosed as coolant leaking into the #1 cylinder at the head gasket (i.e. per TSB 22-2322 and related TSBs) and the fix was a new long block.
A D V E R T I S E M E N T S
- Chester, SC, USA