This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Two years ago in 2022, my engine block was replaced at a ford dealership free of charge due to the customer service bulletin/satisfaction program. A month ago I was hearing a super loud rattling and the engine completely cut off while I was driving. Thank goodness I was able to get over to the side of the road and have it towed back to the ford dealer that did the repair previously. With less than 80k miles, they are now telling me that there is something in the engine head and will be more than 10k to fix. They cannot tell me what is in the engine head and claim it could have nothing to do with the other issue fixed previously. I am having to completely scrap a car that should otherwise be worth 10k. Something is wrong here. Not only is it a dangerous situation but just horrible customer service on the part of Ford.
This vehicle has approximately 53,000 miles on it. My wife and I are [XXX] so we do not drive fast. I also take excellent care of my vehicles. My vehicle is now burning radiator fluid. I had a long conversation with a test engineer at Ford who told me that Ford is having a LOT of issues with this engine. The engine is failing. The problem appears to be that this engine was developed with a short block when it should have been developed with a long block. Engines should last well beyond 53,000 miles. I recommend a recall on 2017 Ford Escapes to properly repair the engine to a long block. I have paid too much money for this vehicle to have these issues so young in its life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the spark plug in cylinder #2. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that the spark plug in cylinder #2 had exploded. The contact was informed that all the spark plugs, and ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.
This morning while driving think white vapor started pouring from the exhaust and the whole vehicle started shuttering and lost power. Needs a new engine now. Thanks Ford. The 2.0 issue/no issue has struck another.
My mom has always kept up all maintenance and car has never produced a check engine light. When driving to work the other day she started having engine problems. Had it immediately towed to the Ford dealership and they said the engine was blown. The technician says he sees it quite often on this model car from water leaking into engine. The technician tried to get ford to fix it but to no avail. The car has 54,000 miles on it and 3 months over the 7 year warranty. I see many other postings on this car and it is time for someone to do something. No car should only go 54,000 miles when well taken care of. Thanks
- Murrieta, CA, USA
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The vehicle lost power while driving nearly causing a rear end collision. There was no warning when incident occurred. Check engine light illuminated with code for misfire on number 1 cylinder and misc misfire. After this happened I-??m constantly adding coolant to engine. When I first start the vehicle coolant smell and steam from tail pipe. Did not take to dealership because of cost involved for verification and dealership said new engine would cost approx 10000.
Car only has 42,000 miles on it. Was just told it needs a new engine due to a known manufacturing defect that lets coolant into the cylinders causing rough starting and running.
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Engine coolant leak: Car has always been well maintain, but all of sudden I am starting to have a coolant leak. From what I have read it is very common and require a motor replacement.
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine and engine overheated warning lights illuminated. The vehicle went into low power mode, and the contact parked and turned off the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to her daughter's residence. The daughter is a mechanic instructor, and her husband is a mechanic who determined that the head gasket was blown, and the engine needed to be replaced. The local dealer was contacted and informed the contact that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 110,766.
2017 Ford Escape, only owner, just out of warranty. Service engine light came on and vehicle seemed to have an odd sound when first started in the mornings, took to dealership and was told cause was cylinder 4 misfire, had low coolant and the pressure test showed cooling system-coolant intrusion into cylinder 4. I was given an estimate of $7300 to replace short block per TSB 22-2322. My vehicle has a little less than 40,000 miles on it, and just had an oil change with inspection about a month and half ago with no issues found. Don-??t know how I can have a cracked block with less than 40,000 miles. I believe this to be a factory defect, and have seen many other complaints online about the same issue. I did see that Ford had a recall for this same issue on the 2017 Ford Escape ecoboost.".?." I believe there should be a recall on my vehicle also. I have maintained my vehicle and do not drive it hard.
The vehicle began idling rough when starting and was also blowing white exhaust smoke, which triggered an engine code. We took the vehicle to a local mechanic who ran the engine codes that had been pulled from the vehicle and determined that it was related to a TSB that involved coolant leaking into the engine possibly due to an intake manifold bolt backing out which caused damage due to coolant subsequently leaking into the engine. We took to our dealer who advised us that Ford will not do anything for us due to vehicle not being under warranty, even though this was an ongoing concern that Ford was aware of for quite some time.
Service engine light came on and I called Ford Service to get the car inspected. I had to wait a few days until there was an opening in the service department. I continued to drive car but engine stopped in the middle of my road while backing out of my driveway several times. I live on a busy street but luckily no cars when this happened. When Ford finally inspected vehicle I was informed that the engine needs to be replaced due to head gasket leaking into engine. I have an extended warranty but it won't cover replacing the engine because this is a known problem with these engines so a loop hole was written into warranty. The Ford service department indicated that this is a known factor for 2017 Ford Escapes and I am surprised there is no recall as my engine stopped while in the roadway.
The engine was misfiring/car was jerking under light load acceleration causing the inability to maneuver the car as expected. The coolant temperature spiked causing me to have to pull over abruptly and this could have caused an accident. Ford knows that their 1.5L ecoboost motors suffer from a design flaw that causes the engines to fail from coolant intrusion into the cylinder but there has not been a formal recall for this issue. There were no CEL, only an message that said 'engine fault - service now"
What component or system failed or malfunctioned, and is it available for inspection upon request" Engine developed a coolant leak into the cylinders, filling them with fluid and causing loss of engine power and constant misfires. How was your safety or the safety of others put at risk? Vehicle suddenly lost power while driving due to the engine overheating caused by running dry of coolant. Was able to maneuver car into a nearby parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Check engine light came on shortly before engine began overheating.
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.
My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously"???? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now" Please advise. Thank you
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can-??t afford to replace engine, so I-??ll just keep driving it until it causes an issue-??
A D V E R T I S E M E N T S
- Villa Hills, KY, USA