This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At about 61,000 miles the engine began to use more antifreeze by 63,000 miles the engine was leaking antifreeze into the engine. we now need to replace the engine.
The contact-??s wife owns a 2017 Ford Escape. The contact stated that the vehicle was overheating after driving 20-25 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the cylinders, causing the vehicle to overheat. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and informed the contact that there was an Extended Warranty Coverage related to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Extended Warranty. The vehicle was not repaired. The failure mileage was approximately 82,000.
Had scheduled a service to repair back latch. The day prior the check engine light came on. Upon diagnostic from Ford service center, it was determined that coolant had leaked into a cylinder and caused miss-fire. The Service center informed me that it was just a matter of time until all cylinders were compromised and would seize. I was quoted roughly $7,500 to replace the engine on a vehicle that is only worth $7,000 ( per the Ford service center sales team ). After looking into this type of problem, it seems to be a re-occurring problem for many of the Eco Boost engines. Currently there is an active Class-Action Lawsuit against Ford for this exact problem. I then contacted Ford Motor and was told by 2 different people & 1 supervisor that there was nothing they could do, and to go to the NHTSA website and put a complaint in. I have yet to have the vehicle repaired. Vehicle has roughly 122K miles.
Engine began smoking and had to be replaced 2 days after purchase (in 2020- covered under warranty.) Failed inspection for front end suspension problems which was covered under warranty at first but a year later needed struts and tie rods replaced.. In 2021 the transmission suddenly failed, cost $5,000 to repair out of pocket. The other day the power steering assist suddenly stopped working and I was told it would be $150-3,000 to fix.
- Worcester, MA, USA
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The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and associated the failure with Manufacturer Recall Number: 21N12 (Short Block Replacement After Coolant Intrusion). The failure mileage was approximately 69,000.
Engine failure. Check engine light came on and then went back off a day later. Took it to multiple places to get it checked out. They all told me it was a faulty engine and Ford knows about it. My car really started smoking. Took it to a Ford dealer ship and the even tried to get me some help. The are now denying to fix my car so I took it somewhere else. I'm just glad my engine didn't catch fire. Ford didn't seem to care. In the last 3 month I have paid 16,000 dollars to get it fixed.
The contact owns a 2017 Ford Escape. The contact stated while driving at an unknown speed and depressing the accelerator pedal, there was black smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she had experienced the failure on two separate occasions. The vehicle was taken to the local dealer in March of 2023, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired on April 11, 2023. The contact stated that the engine failure warning light illuminated on June 4, 2023. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Received check engine light for cylinder # 2 misfire. Learned that this relates to a prior technical service bulletin on the vehicle (TSB 22-2229). Required entire engine to be replaced even though car only has 76,500 miles on it.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, while starting the vehicle, the vehicle was shuddering. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion in the cylinder head. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 87,000.
Vehicle has 77,000 miles on it and now needs motor replaced for coolant intrusion into cylinder. After discussing with mechanic it is something they see all the time in the 2.0L ecoboost engines. Mechanic states Ford did not make a block strong enough and they all do this. Apparently ford even sells remanufactured engines where they have corrected this issue.
While driving on the interstate, I passed a vehicle. Once I got back into the left lane my vehicle flashed a warning saying -??service engine now-??. My vehicle went from 70 mph to 50 mph very quickly! Cars and semi trucks were passing me by and almost hitting me because of the immediate decrease in my speed. Took my vehicle to the dealership where it was purchased. They told me the turbo was bad. Nothing that I did on my end, it was a bad turbo from the beginning.
My car is at 86k and the block cracked causing the antifreeze to leak out into the exhaust system, and overheat. The incident left us stranded. There was a check engine light that came on when the vehicle overheated. We took the car to the mechanic and he told us that there is a flaw in the engine block that caused this problem. We have not had the vehicle inspected by our insurance company or the police.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the fuel injector needed to be replaced. The vehicle was repaired but the failure occurred several times. The vehicle was taken to another independent mechanic and the contact was informed that the head gasket could be replaced; however, the contact was advised that the failure might reoccur. The vehicle was not repaired. The vehicle was taken to the dealer and the contact was advised that coolant was leaking inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the engine was idling rough with the check engine warning light illuminated. The contact stated there was blue-colored vapors coming from the exhaust. The contact stated that after experiencing the issue several times, the vehicle was taken to the dealer. The dealer diagnosed the vehicle with cylinder #1 failure. The manufacturer was made aware of the failure. The failure mileage was approximately 117,842.
The contact's daughter owns a 2017 Ford Escape. The contact stated that while driving at approximately 70 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was veered to the side of the road. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 102,800.
The vehicle first started running in a very ragged manner. We first tried better gas but that didn-??t help. Then a strange smell, soon followed by car overheating. Realized coolant had all drained out, when actually it was running into the design-flawed engine. It would not hold coolant and has gotten to the point where if I go more than 10 miles the vehicle has to have coolant put into it. I am constantly having to check issue. Also an issue with white smoke coming out. Have been told if the car runs hot too long it will catch fire and burn. 61,000 miles and must replace engine at $8,200. Or risk burning. The contact stated the vehicle is leaking antifreeze into the engine and then burning it off, producing a white smoke. Further, driving the vehicle can produce a rough, shaky ride, especially upon start-up. Another issue is the -??check engine-?? light comes on and does not readily go off.
Head gasket issue with coolant getting in the engine. Recommendation from Ford is to basically replace the engine/block, etc estimating $7900 is repairs. Service bulletin 22-2229 exists but Ford will not provide any financial assistance as the vehicle is at 91k miles with a 60K warranty.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the contact became aware that the coolant level was low. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #2 and #3 were misfiring, and that coolant had leaked into the engine and that the engine needed to be replaced. The dealer was contacted and stated that the dealer was aware of the failure but that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Coolant is leaking into the cylinders as confirmed by a Ford service center. This issue poses an engine overheating/fire hazard. This issue did not present until 68,000 miles which is outside of the manufacturer's warranty.
A D V E R T I S E M E N T S
- Crystal Lake, IL, USA