This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Auto Start/Stop feature stopped working. Shows unavailable no matter setting. Have had battery checked multiple times and dealership supposedly fixed prior but it is not working again
The contact owns a 2017 Ford Escape. The contact stated while driving at highway speeds, the vehicle began to shake abnormally with the check engine warning light illuminated. The contact was able to drive the vehicle home; however, upon restarting the vehicle, the engine began to shake abnormally while idling. Due to the failure, the vehicle was towed to the dealer where it was discovered there was coolant intrusion into the engine cylinder. The vehicle was diagnosed with engine failure and the contact was informed that the short block needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The failure mileage was approximately 37,200.
In March of 2021, I was traveling to the Tyrone, PA for a bridal shower, when my check engine light began flashing, and my car was running very rough (bumpy, not accelerating, etc). A Firestone Complete Auto Care in Altoona, PA was able to take my car and diagnose the issue. They determined that coolant leaked into cylinders 2 and 3, and that a Ford dealership would need to conduct the repairs. Stuckey Ford in Hollidaysburg, PA took my car and found the same problems. They recommended the engine be completely replaced, totaling $7,262.42. At this time, Ford stated that the issue wasn't covered, so it was paid out of pocket. 6 months later in November 2021, the transmission died. Ford recommended a replacement. I'm unsure if the transmission dying is at all related to the initial coolant leak issue. This was also not covered by Ford, and paid for out of pocket. I have recently learned about the Customer Satisfaction Program 21N12. After talking to local dealerships, I was forwarded to Ford Customer Care, where they informed me that the bulletin expired in November 2022, meaning I would not be reimbursed for the engine replacement. I have moved a handful of times in the past several years, so any notice of this may have been lost in the mail or delivered to the incorrect address.
At 95,000 miles the vehicle would jump shifting gears. We took it the mechanic and they noticed one of the cylinders is missing firing. They noticed it is due to a coolant leak. Also, there is smoke coming out of the exhaust and there is a smell. The ford mechanic has said this is due to a coolant leak issue and needs a full engine block replacement that costs over $8,000.
- Land O Lakes, FL, USA
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The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the message -??Pull Over Safely-?? was displayed. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the cylinder block needed to be replaced. The vehicle was being repaired. The contact was informed that there was an unknown recall for the failure however, the recall had expired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 54,400.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact was able to restart the vehicle; however, the vehicle hesitated and started to shake. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant had leaked into the cylinder block, and the engine needed to be replaced. The vehicle was taken to the dealer however, a diagnostic test was not performed. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the Extended Warranty program had expired. The failure mileage was approximately 105,000.
The engine needs to be replaced due to antifreeze in cylinder 3. There were no warning lights or codes, just kept topping off the antifreeze until I saw TSB 22-2229 and took it to a dealer where it currently sits and has been there 3 weeks waiting for the engine. My vehicle only has 50,000 miles on it.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Car started over heating the coolant is leaking into the cylinder heads causing a misfire and the engine needs to be replaced. Cost to replace it is almost what i owe. I have almost 70,000 miles on it and now I am stuck paying for a car I can't even drive.
Coolant leaked through spark plugs and into the engine. The whole engine needs to be replaced. My mental health has been severely affected due to the repair being roughly the same amount I still owe on the vehicle ($11k) and have not been able to make it to work. Ford has acknowledged this specific known issue on a Technical Service Bulletin 22-2134. Check engine light came on indicating cylinder 3.
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, the constant need to replenish coolant, and most importantly, engine fires. Upon inspection, the Ford Dealer is charging me $6,400 to repair the vehicle. I-??ve driven it 49k miles out of the 60k warranty, but have owned the car slightly over the 60 months provided in the manufactures warranty. I don-??t understand why the NHTSA won-??t take a more aggressive approach by forcing Ford to repair a significant and serious issue. There have been recalls of other Ford models that have this same issue - they should be forced to recall these model years to ensure these cars are safe. They should also be forced to reimburse consumers who had to pay for these repairs out of pocket.
With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly
Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I-??ve made an appointment with the dealer but I have to wait three weeks for that. I-??ve had to stop driving my vehicle because I-??m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.
Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.
A D V E R T I S E M E N T S
- Brainerd, MN, USA