This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Just purchased this vehicle on July 3rd and now have Coolant Intrusion and need a new long block engine. I've read online about the MULTITUDE of people having this same exact issue. 2017 Ford Escape SE (2.0 engine) Ford even issued a Technical Service Bulletin (TSB) about it, but refuses to recall the vehicle, which doesn't make any sense. Ford TSB 22-2229
Engine brought up a check engine light. I had the light investigated at a ford dealership. Diagnostic test showed coolant intrusion into the cylinders. Code 304 and 316 present. Engine was consuming antifreeze to the tune of 1 tank of coolant a day blowing white smoke out of exhaust and overheating. This made me afraid of a fire because of coolant loss.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to accelerate. The vehicle was taken to the dealer where it was diagnosed with coolant leak into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had previously been serviced at the dealer under a recall repair for the engine. The contact also stated that after careful review of the service appointment receipt, he discovered that the recall repair was not completed. The manufacturer was made aware of the failure and the uncompleted recall repair. The contact stated he was informed to contact the NHTSA Hotline. The failure mileage was approximately 102,003.
I purchased a 2017 Ford Escape a little over a year ago. My vehicle has less than 95,000 miles on it and it has been undriveable since August 14, 2023. I had it towed to a mechanic who advised that there were several cylinders that are not getting any compression which means the engines needs to be replaced. I have reached out to the local Ford mechanics and they are advising that there are no open recalls for this issue, but this is a common problem for the type of engine that my vehicle has.
The contact owns a 2107 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle vibrated violently, and the engine seemed to misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine resulting in damage to the engine, requiring replacement of the head gasket. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 82,000.
- Valparaiso, IN, USA
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Check engine light popped on while driving. No flashing or chimes. Initially told by Ford repair center that this means it is nothing major. Took car in for repair. Told need new $8000 engine. Coolant intrusion into cylinder. I paid car off 2 years. Check engine light came on less than a week later.... I have depleted all the savings I had for vehicle expenses so no money for down payment, taxes, license to purchase another. I took very good care of vehicle. Will never buy Ford again. Told everyone I know not to either. I'm very upset. This was not planned. Causing extreme financial difficulties for me. Have learned a new engine may also have same problem. Unbelievable that so many people have complained about this for at least 3 years and Ford won't acknowledge it. This is a huge problem. What do I do with the well taken care of and completely paid of vehicle in my garage now"? I'm physically sick with stress. What am I supposed to do now?" Please help us.
We purchased a 2017 Ford Escape near the end of May 2023. By 7/3/23, the engine failed with coolant leaking into the cylinder due to a crack in the engine block P0303 code. The car was at 101,801 miles and required a replacement of the long block engine costing us $8045 performed at a Ford dealership. We would totally expect Ford to reimburse for this cost as this is a known defect.
My check engine light came on a few weeks ago. I had it checked at an Auto Zone to see what the issues were. It showed cylinder 3 misfire detected. A week later while driving a warning appeared on my dashboard that the engine was hot. The gauge was at the top. I pulled it over and had it towed the next day. Two days later I was told by the Ford Dealership that I needed a new engine because coolant had leaked into the engine. They have let me know that Ford will not cover it. My safety and others were at risk as a fire could have started or the vehicle could have died in traffic.
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the check engine warning light illuminated. After a visual inspection of the engine compartment, the contact observed an excessive loss of coolant. The vehicle was taken to an independent mechanic, who determined that the engine was damaged due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 92,300.
Coolant intrusion into cylinders 2 and 3 requiring short block replacement according to the Ford Dealer. This problem is described in Customer Satisfaction Program 21N12, but the VIN for my car isn-??t included even though it meets all the requirements. Please expand to include my VIN IN 22N12. I-??ve contacted Ford and the case number is CAS-44699591
My vehicle has been confirmed via a certified FORD service department to have a coolant intrusion issue that FORD is aware of via TSB 20-2100. However, I was never notified by FORD that my vehicle may have an issue & to take it to a service location to have it checked. Here I am 13,000 miles over my extended warranty & am being asked to pay $7,773 + tax to have my engine repaired but FORD was aware of this issue since 2019 and never once let me know.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 40 MPH, the vehicle jerked and failed to accelerate while depressing the accelerator pedal. The contact stated that while shifted to drive(D), the vehicle was unintentionally reversed. The check engine warning light was illuminated. The vehicle was shifted into park. The contact-??s husband also experienced the failure and had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 35 MPH, the vehicle started to lose motive power with white smoke coming from the exhaust before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had intruded into the engine cylinders causing the engine to fail. The contact was informed that the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 31,000.
Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
My engine light came on saying I had a misfire 3. Changed the spark plugs and coil packs. Couple weeks later engine light came back on and says misfire 3. Changed spark plugs again. When I changed the spark plugs the number 3 was wet. Now again my engine light came on and showing misfire 3. This is ridiculous. There has been so many complaints of this happening to other people. Ford needs to replace the engines in theses cars.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that engine was damaged due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 however, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 98,000.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was starting rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who performed an injector test, inspected the spark plugs, and informed the contact that there was coolant leaking into the engine. The mechanic recommended an engine replacement. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
A D V E R T I S E M E N T S
- Burnsville, MN, USA