This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In Jan 2019, we bought this certified pre-owned car. Recently, we received a recall noticed that involved the timing system. We took it in and was told that the system was resolved and there was no further issues. Two days after leaving the dealer, the check engine light came on. The car began having the same issues that where present before taking it in for the recall timing issues. When I called to return the car, I was told that there was no further issues to address and I was responsible for any further concerns. Shortly after my brake pedal became stiff and was difficult to stop. I was able to get it stopped safely. The next day the engine died and would not start. After taking it to a mechanic, I was told the the engine would need to be replaced due to the timing belt snapping. The car had less than 70,000 miles on it and if there were any issues with the timing belt they should have been caught during the time the recall issues were addressed.
The engine failed states misfire cylinder 1 on diagnostic where the ignition coil and spark plug was changed. Problem recreated itself and then the powertrain fault illuminated and car lost acceleration driving less than 5miles. Car taken to dealership and was told it misfire cylinder 1 and was told the head gasket was leaking coolant into cylinder 1 causing the engine failure.
Coolant leaking into cylinder 2. Engine had to be replaced. $8,917 quote from Ford to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect. Ford refuses to fix this problem. There were literally 5 other vehicles at the dealership with the same issue. I would be dumping another 9000 into a car after already paying 30k for it. This is horrible for consumers, and they are doing nothing to make this right for consumers.
- Aubrey, TX, USA
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On July 16th 2023 my husband and I were driving on a local street when our car lost all power. Lucky we were able to make it to our destination and ended up bringing our Escape to a local repair shop where we learned we would need a new engine costing approximately 13000 dollars with no guarantee the new used engine wouldn't fail as well. While we are so grateful that our engine didn't catch fire or cause an accident or fatality we feel we now have a very expensive brick parked in our driveway that we can't in good conscience sell and can't afford to repair. This was our first new car purchase and I feel Ford should take responsibility for the defect they knew existed. We were lucky but it's only a matter of time before someone loses their life when their engine fails on the highway.
Beach Ford replaced the headgaskets and 12 months later coolant leaked into cylinder and need new engine. The vehicle is at beach Ford in myrtle beach South Carolina.
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read -??Stop Vehicle -?" Emergency-?? was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.
At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,843.
Code P0302 Coolant intrusions into #2 cylinder causing check engine light with risk of engine failure, stalling, engine fire, decreased power, etc. all of which are life threatening issues to myself, my spouse, and my three young children. Was informed by Ford to file a report.
The contact owns a 2017 Ford Escape. The contact stated that he had filled the coolant reservoir and a month later the message to check the coolant level was displayed. The contact stated that after starting the vehicle, the vehicle was running rough and there was an abnormal sound coming from the vehicle. There was no sign of a coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,300.
2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away), could cause accident, injury and/or death. I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (this can't be legal). FIX THIS NOW BEFORE...
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Engine coolant intrusion causing engine failure intermittently while driving at 51k miles. Repaired by Ford at my cost even though it was within warranty mileage but exceeded time by 7 months. This is a known issue by Ford-??see Ford Service Bulletin 19-2346.
Check Engine light came on. Notice some rough starting followed by white smoke from exhaust. Brought to mechanic. Mechanic indicated the following: "diagnosis inspected and verified misfire #4 pulled plug found residue of possible coolant in cylinder, overflow of reservoir was near empty, topped off let sit overnight, started cold and saw white smoke believed to be coolant out of exhaust. Most likely internal engine failure. Recommended going to Ford for additional diagnostic and possible warranty extension". Mechanic indicated that this is a known issue that Ford is aware of unsafe coolant engine and overheating defects in the 2017 escape model. Coolant leaks create risk of engine fire and complete engine failure. Online reviews say serious safety issue some consumer had no warnings before vehicle misfires leading to total engine failure while driving. I plan to bring to Ford dealership mechanic on Aug 10th. At this time advised not to drive the vehicle by mechanic who inspected it. No prior issues before light came on. Well maintained vehicle. Research online shows this is a known concern with eco boost 2017 Ford Escape. At this time Ford indicated they are not aware nor feel responsible for the issues presented. Scheduled appointment for Ford Mechanics to inspect it. This is concerning. Checked recall list but this did not come up. However numerous online posts.
Have replaced the turbo. Have replaced the transmission. Had coolant leak fixed in October getting into the cylinders. Now again in July coolant is leaking again into the the engine, causing potential fire. Lots of smoke and engine is overheating.
My engine is misfiring due to coolant intrusion into the cylinders. The issue has been confirmed by the dealer, and is currently being repaired. It is a safety issue because the engine failing due to lack of coolant could render the vehicle undrivable. It has also caused random jerking movements in times of acceleration. It was inspected by the dealer, and before that, my usual mechanic. Check engine light is on, and the engine is rumbly at start.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had misfired, and spark plug #1 needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that at start-up, the engine rumbled, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The failure mileage was approximately 36,000.
A D V E R T I S E M E N T S
- Cypress, CA, USA