This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,500.
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine before the vehicle stalled. The engine over-temperature warning light was illuminated. The contact stated that the vehicle was restarted; however, while driving 5 MPH, the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,200.
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle started shaking. The check engine warning light became illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a misfire in cylinder #3. The spark plugs and coil pack were replaced; however, the following day, there was no antifreeze in the coolant reservoir. The contact stated that there was no coolant in the oil. The contact checked cylinder #3 and found coolant leaking into cylinder #3. The contact contacted the dealer; however, the vehicle was not diagnosed. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,940.
The contact owns a 2017 Ford Escape. The contact stated that while driving with the cruise control activated, the vehicle experienced hard shifting and shuddering, with a pinging sound coming from the engine. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the manufacturer's Extended Warranty coverage for the engine failure. The failure mileage was 78,000.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was vibrating abnormally upon starting and while accelerating. The check engine warning light was illuminated. The contact had taken the vehicle to a local AutoZone, where a diagnostic test retrieved DTC: P0304. The contact was advised to take the vehicle to a local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #4 due to coolant intrusion. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12 as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 144,000.
- East Chicago, IN, USA
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The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was misfiring and hesitating to respond. Additionally, there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinders #2 and #3 were misfiring due to coolant intrusion. The vehicle was then taken to an unknown dealer, where it was not diagnosed; however, the dealer performed a visual inspection of the vehicle and informed the contact that the short block had a factory defect and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The contact was able to drive to the intended destination despite the failure. The vehicle was then driven to a dealer where a diagnostic test was performed. The diagnostic test indicated that there was coolant intrusion into the engine, resulting in engine failure. The vehicle remained unrepaired with the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at slow speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle failed to restart. The vehicle was towed to the residence, and then to a dealer. The vehicle was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the engine had overheated weeks before the vehicle stalled. The vehicle was towed to an independent mechanic and the water pump was replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the "Engine Overheating Shut Down" message was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle remained at the residence. A dealer was contacted, and the dealer made the contact aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 86,741.
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 50 MPH, the engine fault warning light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2375 or 20-2100. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a coolant leak in the engine and that the engine needed to be replaced. The local dealer was not contacted. The manufacturer was not contacted. The failure mileage was approximately 87,000.
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal sound emanating from the engine compartment, prompting the to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the head gasket, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was operating the vehicle, the vehicle lost automotive power and stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 83,000.
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the engine made an abnormal beeping sound and then unexpectedly shut off. The check engine warning light was illuminated, and the "Engine Fault Service Now" message was displayed. The vehicle was restarted, but the engine overheated. The contact added coolant to the reservoir; however, the failure persisted. The vehicle was towed to an independent mechanic, who determined that there was a crack in cylinder #3 and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 138,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that coolant intrusion had been found in the short block of the engine, and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 111,390.
The contact owns a 2017 Ford Escape. The contact stated while her daughter was driving out of the school parking lot at an undisclosed speed, the vehicle made an abnormal sound and stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the engine block was fractured, and there was coolant intrusion in cylinders #3 and #4. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an undisclosed TSB. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, she noticed the water meter gauge was lower than normal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with coolant intrusion into cylinder #3. The vehicle was not repaired because the warranty had expired. Upon further inspection, the contact related the failure to TSB 19-2172; however, the vehicle was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,511.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant in the cylinder. Additionally, the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,262.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, and that the engine block was cracked near cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,000.
A D V E R T I S E M E N T S
- Greenville, TX, USA