This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that the driver-??s side brake light accumulated approximately 4 inches of water causing the light to fail to illuminate as needed. The passenger-??s side brake light accumulated approximately 1 inch of water but was still able to illuminate as needed. The vehicle had been taken to the dealer where the contact was informed that the lighting assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer was contacted; however, the contact was unable to reach a representative. The failure mileage was 115,000.
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
- Rutherfordton, NC, USA
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- Orlando, FL, USA