This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.
Catastrophic engine failure; unless it could happen very quickly, the vehicle likely will not be available for inspection. As background, our family purchased this vehicle used from a MI dealer in July 2023. It was a trade-in by the previous owner, and the dealer did not disclose any known issues. This vehicle belongs to our daughter, who is a graduate student in upstate NY. After driving only ~6,000 miles, her safety was put at risk when she lost acceleration as gray smoke poured out of her tailpipe (had she been on a highway, both she and other drivers would have been at grave risk). She had the vehicle towed to a local service station and was told the engine needed to be replaced. After searching Google for problems with this vehicle's engine, a 1.5L Ecoboost, we discovered that not only is this a known issue (coolant intrusion) for which Ford did not issue a recall (instead, "Program #21N12 one-time repair for vehicles included in 19B37"), but there also is a class action lawsuit being litigated by Capstone Law APC. Given this, we towed the vehicle to the local Ford dealer, who also advised we need to replace the engine, we will receive no financial relief from Ford, and it will cost $12,000 for the replacement (we paid $16,000 for this vehicle less than two years ago). We have spoken to various individuals at the national Ford customer satisfaction organization, and they will not help us. So we now have an inoperable vehicle that my daughter can't afford to repair, and since we are not getting any financial relief from Ford, she is forced to buy a much older, high-mileage vehicle that may also put her safety at risk. The only indication of a problem was when the check engine light came on, but since the vehicle was driving fine, our daughter did not realize she should take it for service right way (this is her first vehicle, and she lives close to campus so drives only infrequently). She is unsure how long the light was on, but likely several weeks.
While driving, the transmission shuddered and jerked. I took the car to my garage, where it was diagnosed as needing a new transmission. At the time it had 98,258 miles. The transmission was replaced on 9/1/2023. In September, 2024, the transmission fault message and the check engine light came on. I took the car to Duval Ford where the transmission was rebuilt under warranty. Mileage at that time was 118,754. It took the dealer 3 weeks to get the car back to me. Two weeks ago, again the transmission fault message and the check engine light came on. (Mileage 128,952) Currently I am waiting for a loaner car from Coggin Ford so they can repair the transmission. I have been only driving short distances because I am afraid the transmission will suddenly stop working and I will have an accident or be stranded. I might add that in my 60+ years of driving this is the first time I have ever had transmission problems.
Car started to jump while accelerating, then wouldn-??t shift or move. Mechanic stated that the torque converter let go and filled the transmission with steel. He also stated that the transmission shop said they are doing on average 2 of these transmissions per week for the same problem.
- Moosup, CT, USA
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Upon a routine visit to my ASC certified mechanic it was found that the rear axle AND water coolant pump were close to failure which would cause loss of steering for the former issue and a catastrophic engine failure due to overheating in the second, . Vehicle has a clean title and an odometer reading under 60K. These are components that are expected to have durability that is well in excess of 100K mileage. Note that this car has been service regularly, driven by one owner with a very conservative driving style and meticulous in meeting all servicing intervals.
My 2017 Ford Escape has a 1.5L EcoBoost engine that has been leaking fuel into my cylinders. My mechanic says I'm lucky it didn't cause a fire while I was driving it. Due to the damage, I now have to replace my long block engine, quoted at $11.2K. A week after I bought the car in late May 2024, the car began to smell of gasoline whenever I used my A/C, which I rarely do. A constant problem I've experienced since purchasing this car is misfiring, specifically cylinder two misfires. Ford needs to recall these engines, as I believe their design is faulty and these problems could have been prevented. The longer they refuse to acknowledge the problem they've caused, the more time unsuspecting people such as myself can drive around their new Fords and potentially have their cars burst into flames.
Coolant intrusion cylinder 4 no indicator light extremely low coolant level. A pressure leak down test was performed and it's getting in through the head gasket/cylinder wall.
Check engine light came on while normal driving on highway and car immediately started running rough, power cutting out, engine sputtering. I immediately exited highway & pulled into a Ford dealership that was right off the highway. They hooked up a code reader & got a P0301 code error, misfire in cylinder 1. They said it could be a number of things wrong but couldn't get my car in shop for 2 weeks. Replaced spark plugs& coil, no difference, checked fuel injection & pressure seemed ok. Did some research found that there is a known issue with the 2017 escapes 1.5 liter eco boost turbo engines involving coolant leaking into cylinders causing the same exact problem I am experiencing with my vehicle. I have done regular oil changes & other maintenance on the vehicle since purchasing in 2020 and haven't had any problems really other than having to replace the water pump prematurely in my opinion at much higher costs than I have ever seen for such repair. I still owe a decent amount in the vehicle and this break engine issue is a great hardship to me personally as it is my only vehicle and is greatly hindering my ability to travel to & from work. I cannot afford a high repair bill and by my research I'm looking at a minimum of $750 and possible engine replacement at estimated $10,000 which is more than I owe & more than the car's estimated value. Ford has always been my family's preferred choice of vehicles so I'm counting on that confidence in Ford motor co to determine if my vehicle could indeed be included among the models affected by the published recalls on the 2017 escapes so that my vehicle can be repaired at no costs and I can get back on the road and otherwise avoid losing my job & having to voluntarily surrender the vehicle in lieu of repossession. I understand that repairs are sometimes required but the issue with my vehicle seems sudden with no prior warnings and with so many same model & year escapes having the exact same problem a recall seems very likely.
For the past two years I have drove a 2017 ford escape. Over the past two years my car has failed me multiple times My question is for ford motor company. Knowing this is a known issue with escapes-??why are they doing nothing to help customers who have had a total engine failure due to manufacturing-??s flaws ?
Driving back home from downtown Tupelo, my transmission completely went out. Vehicle had to be turned off and back on to move a few feet. It took over 45 minutes to drive 4 miles to my house. Cost of transmission more than value of the vehicle. Ford stated there is no recall on the vehicle for the transmission.
I believe I should not be charged for the needed repairs of my car. The dealership is charging me $7200 for repairs which I had nothing to do with. There are recalls pertaining to my vehicle. I posted the notes sent to me from the dealership. Note from tech: Verified the concern, engine has a misfire, CEL on some white smoke when started and also low on coolant. Hook up the IDS and found codes P0304, P0316 and P051B. Performed a cylinder balance test and found cylinder 4 misfiring. Performed a relative compression test and relative compression is ok. Reviewed mode 6 data and found cylinder 4 has been misfiring. During my visual inspection I found the coolant reservoir was empty/ low on coolant. Removed the cylinder 4 spark plug and the porcelain was cracked. Looked into the cylinder with my bore scope and the piston was clean aluminum indicating it has been steamed with coolant. Pressure test the cooling system and found cylinder 4 is seeping coolant into the cylinder. The short block will have to be replaced to fix the concern. I have contacted Ford corporate, the dealership, and the service/parts mgr has also contacted Ford pertaining to my situation. I bought my car with 41miles on it. My car only has 56,000 miles! Plus it has never had engine probs! Yet Ford corporate has denied the payment of the repairs due to my car's year (2017). I hope you can help in this situation. Ford corporate customer service said I could possibly be reimbursed by NHTSA if I go ahead and pay (because I need my car) the $7200 for the needed repairs. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I went in for the recall notice I had received and wanted the dealership to check on a concern I had towards my Escape that came afloat the day prior. I had scheduled to bring my car in for the recall/car concerns, except, I ended up bringing it in early. Now, the car was shimmying and the ck engine light came on. After the inspection, I was read the tech's notes. I was then told the cost of its repairs was nearly $7200! My car is only 6/7yrs old with 56,000 miles. I have not had any engine issues. After seeing the NHTSA report concerning my vehicle, I feel the needed repair cost should not be from my wallet. Here is my Escape's VIN [XXX] as well as the notes from my dealer's tech. "Verified the concern, engine has a misfire, CEL on some white smoke when started and also low on coolant. Hook up the IDS and found codes P0304, P0316 and P051B. Performed a cylinder balance test and found cylinder 4 misfiring. Performed a relative compression test and relative compression is ok. Reviewed mode 6 data and found cylinder 4 has been misfiring. During my visual inspection I found the coolant reservoir was empty/ low on coolant. Removed the cylinder 4 spark plug and the porcelain was cracked. Looked into the cylinder with my bore scope and the piston was clean aluminum indicating it has been steamed with coolant. Pressure test the cooling system ond found cylinder 4 is seeping coolant into the cylinder. The short block will have to be replaced to fix the concern." If you can get back to me ASAP. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Took my car to a licensed Ford dealership for a large area of paint chipping off the front of my car near the windshield. Area is approximately 12"x2.5". Dealership says the primer under the paint is failing as part of a known factory defect in the painting process from that year.
On [XXX], I was driving on [XXX] south getting ready to turn left when the car wouldn't move. It just stopped. It would shift into reverse and drive but it wouldn't move in either direction. I had it towed to Batesville, MS Ford dealership. Their assessment was that the part that was causing the problem wasn't the part in the recall. I don't believe that to be true. My car is still not repaired. I got it towed back to Memphis and it's just sitting now because I can't afford a $4000 repair. Please help me get my car repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The power steering assist failed suddenly while my wife was driving the vehicle with our children in the car. She couldn-??t control any steering. I-??ve sought help from the dealer multiple times, but they haven-??t been helpful. No prior warnings as far as warning lamps etc.
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
I noticed my paint peeling bad around the edges of my windshield, I have not done anything to it to make this happen and upon reading further into the forums there is a large amount of escape owners who have the same issue, it is flaking away so bad I can clearly see metal, I would like to make a formal report
A D V E R T I S E M E N T S
- Ankeny, IA, USA