This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle shuddered and would not properly accelerate. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who determined that there was coolant present inside the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 88,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle and reversing, the vehicle suddenly overheated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders. An unknown dealer was notified of the failure and declined to repair the vehicle under the Third-Party Extended Warranty. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 102,648.
The contact owns a 2018 Ford Escape. The contact stated while driving on the highway the vehicle failed to exceed 60 MPH. The vehicle then decelerated to 35 MPH independently and was sluggish. The contact veered to the side of the road, turned off and restarted the vehicle. The contact stated that she continued driving with the hazard lights activated because the vehicle failed to exceed 37 MPH. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that while driving 30 MPH, the vehicle made an abnormal sound and there was white smoke coming out of the exhaust pipe. The contact stated that the vehicle started losing power, and she was able to drive uphill to her residence at 10 MPH. The Hill Assist warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion into the engine, and that the engine and the turbocharger needed to be replaced. The dealer informed the contact that the engine replacement would be covered under Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.
The contact owns a 2018 Ford Escape. The contact stated while driving 55 MPH, the vehicle started overheating. The message "Engine Overheated" was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact then added coolant to the vehicle and continued driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to the local dealer, where it was diagnosed that the head gasket had fractured between cylinder #1 and #2, which caused coolant to leak into the pistons. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 148,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to overheat, prompting him to pull the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. Upon refilling the coolant reservoir, the vehicle briefly returned to normal functionality but the failure later reoccurred. The overheating warning light was illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 76,000.
- Holt, MI, USA
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The contact owns a 2018 Ford Escape. The contact stated that while her daughter was attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 90,000.
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving at 50 MPH, the overheating warning light was illuminated. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was extremely low and boiling. Upon refilling the reservoir, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to the dealer, who determined that the vehicle required a coolant flush. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 95,000.
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was losing coolant but was unable to locate the source of the leak. Additionally, he had to add additional anti-freeze approximately every two to three weeks. The engine warning light was illuminated. The contact called the local dealer, where an appointment was scheduled, but the vehicle was not diagnosed or repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 70,000.
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated when the vehicle was started. The contact checked the engine compartment and became aware that the coolant level was low. The contact refilled the coolant reservoir. The contact stated that the check engine warning light was constantly illuminated, and the contact had been filling the coolant reservoir on a recurring basis. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact had researched online and related the failure to manufacturer Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The failure mileage was approximately 108,000.
The contact owns a 2018 Ford Escape. The contact stated that the temperature gauge was fluctuating between hot and normal, with an unknown warning light illuminated. The vehicle was taken to an independent mechanic where it was discovered that there was coolant intrusion into cylinder #3. The manufacturer and dealer were notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 123,000.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 116,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a certified mechanic who diagnosed that the engine had misfired and that the spark plugs needed to be replaced. The vehicle was repaired shortly after that the misfire reoccurred. The vehicle was returned to the mechanic who then replaced the ignition coils. The contact stated that while driving approximately 35 MPH, the engine misfired again. The check engine warning light illuminated. The contact drove the vehicle the next day for approximately 10 miles at approximately 70 MPH when the vehicle sputtered and then stalled. The vehicle was towed to the mechanic who diagnosed that the engine block needed to be replaced. The vehicle had not been repaired. The vehicle was towed to the dealer who related the failure to NHTSA ID Number: 10213732 (Engine, Engine, and Engine Cooling). The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 86,800.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic on two separate occasions where the spark plugs and ignition coils were replaced; however, the failure persisted. The contact then stated that the vehicle began to overheat as the vehicle would hesitate upon depression of the accelerator pedal. The vehicle was taken to another independent mechanic who discovered that coolant intrusion in the engine cylinder had caused a fracture in the engine block. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine misfired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that coolant was intruding into the engine cylinder. The mechanic retrieved codes: P0304-00 and P0316-00. The vehicle was taken to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 71,000.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle started shaking violently. There was no warning light illuminated. The following day upon start the vehicle, the "high engine temperature, stop safely" message was displayed. The contact stated that thick white smoke was coming from the tailpipe. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the engine had failed due to coolant intrusion into the cylinder. The contact was informed that the engine block needed to be replaced. The manufacturer was notified of the failure but informed the contact that the vehicle was not included in a Customer Satisfaction Program associated with the failure. The vehicle was not repaired. The failure mileage was 83,783.
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at 45 MPH, the overheating warning alert indicated that he should discontinue operating the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, it seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 90,000.
The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000.
A D V E R T I S E M E N T S
- Perrysburg, OH, USA