This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, he heard a loud abnormal noise, and the front driver-??s side door failed to close properly. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver-??s side door check strap to be replaced. The vehicle was repaired but the front passenger-??s side door check strap became faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger-??s side door check strap to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
The contact owns a 2020 Ford Escape. The contact stated that while his wife was exiting the vehicle, she opened the front passenger-??s side door and heard a clicking sound, and the front passenger-??s side door extended open with force. The contact stated that upon entering the vehicle, he opened the front driver-??s side door and heard a clicking sound. Upon inspecting the front driver-??s and passenger-??s side doors, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was determined that the front driver's and passenger-??s side doors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 43,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door had become unsecured and failed to remain securely closed. The vehicle was taken to the local dealer who diagnosed and determined that the front driver's side door welding assembly had failed and needed to be repaired. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 38,000.
The contact owns a 2020 Ford escape. The contact stated that upon opening the front driver's side door, the door made abnormal clicking sounds. The vehicle was taken to the dealer, where it was determined that the welding on the door hinges was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front passenger-??s side door, the contact heard a cracking sound coming from the door. When the contact rolled down to the front passenger-??s side window, the window was difficult to roll up. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was approximately 87,000.
- Mechanic Falls, ME, USA
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The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, she heard a loud popping sound. The contact stated that the door opened extremely wide. The contact stated that she entered the vehicle using the passenger-??s side door because she was afraid that the door would not close properly. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound heard. Additionally, the driver's side window failed to raise or lower as designed. The contact stated that that the driver's side door hinge was missing several spot welds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
The contact owns a 2020 Ford Escape. The contact stated that the rivets on the driver's side door detached, causing the door not to function properly. Additionally, the window on the driver's side door failed to roll down. The vehicle was taken to a collision repair center, where the contact was informed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, she heard an abnormal popping sound. The contact stated that the failure had become constant. Additionally, the driver's side window failed to roll down. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.
The contact owns a 2020 Ford Escape. The contact stated there was a clicking sound while opening and closing the front driver's side door. The contact stated that the front driver's side window failed to roll down completely. The contact stated that eventually the front driver's side door failed to close as needed. Upon inspection it was discovered that the front driver's side door middle weld had separated. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who indicated that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 11,000.
The contact owns a 2020 Ford Escape. The contact stated while attempting to open the front driver-??s side door, the door failed to open all the way. Additionally, there was a cracking sound coming from the door. The vehicle was taken to the dealer and the contact was informed that the door weld on the front driver-??s side door had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that assistance would be provided with the cost of the door replacement. The failure mileage was 30,000. The VIN was not available.
The contact owns a 2020 Ford Escape. The contact stated that the weld on the driver's side front door had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was determined that the door weld check unit had fractured. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side hinge was fractured. The contact stated that there were three holes in the front driver-??s side door. Additionally, the contact stated that he heard an abnormal sound when the door weld fractured. The vehicle was taken to the dealer where it was diagnosed that the hinge had fractured from the spot weld and needed to be replaced. The vehicle had not yet been repaired. The contact then stated that he was informed by the dealer that the VIN was included in an unknown recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 29,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, the contact heard an abnormal sound coming from the door and the door was difficult to open. The dealer was contacted and stated that the vehicle needed to be inspected and referred the contact to a local independent mechanic. The vehicle was taken to the independent mechanic and the contact was informed that the check strap on the front driver-??s side door had separated from the frame of the vehicle. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 57,200.
The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver-??s side door, a popping sound was coming from the vehicle. The vehicle was taken to a dealer where the contact was informed that the spot weld on the front driver-??s side door had fractured at the check arm attachment point. The contact then took the vehicle to two other independent mechanics who provided the same results and provided an estimate for repair. The manufacturer was not notified the failure. The vehicle was not repaired. The failure mileage was 39,000.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal sound when the door welds suddenly cracked and failed without warning. The contact stated that the driver-??s side door failed to latch closed securely. The vehicle was taken to the dealer where it was diagnosed that the driver-??s side door spot welds had cracked at the check arm attachment points door assembly and needed to be replaced. The vehicle was not repaired. The contact stated that she was advised by the dealer to take the vehicle to another location. The vehicle was then taken to an independent mechanic where it was diagnosed that the spot welds had cracked and needed to be replaced. The vehicle received a temporary fix, but the vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 56,000.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal popping sound. The contact stated that the door hinge had separated from the door frame. The contact stated that she could no longer roll the window down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.
The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver's side, the door fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the spot weld on the driver's side door had fractured from the inside. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 39,976.
The contact owns a 2020 Ford Escape. The contact stated that upon exiting the vehicle, he attempted to open the front driver's side door, and the door latch weld cracked. As a result, the front driver-??s side door failed to open. The vehicle was taken to the dealer where it remained and was diagnosed and determined that the front driver-??s side door needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000. The VIN was unavailable.
A D V E R T I S E M E N T S
- Hurricane, WV, USA