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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
51,584 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Explorer drivetrain problems

drivetrain problem

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2012 Ford Explorer Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #13

May 122015

Explorer

  • miles

A D V E R T I S E M E N T S

I parked the vehicle to go into a store. When I returned and started the vehicle. I had the power assist fault and service track management errors show on the panel. I had to drive the car home without power steering. I took the car in for service yesterday and was told that it needed a steering gear. I was under the impression that this would be part of the power steering recall issued last year, however that is not the case. I was told by the service tech that he tried to contact Ford to see if they would work with me on this and they stated there was nothing they could do. So I brought the car home without repair or new parts ordered due to the costliness of this issue. It appears that I am not the only one having this potentially dangerous issue with their vehicle. At this point, I am quite disappointed with Ford!!

- Racine, OH, USA

problem #12

Dec 152014

Explorer 6-cyl

  • 37,000 miles
I was driving back from the mall on a single lane highway at 55 mph with the whole family. All of the sudden the vehicle just quit. I tried to restart the vehicle while it was gliding without power, but it would not start. I had to pull over to the side of the road until the car stopped by itself. While the car was gliding to a stop, there was no steering brakes or anything available, since the engine had cut off automatically. Luckily I did not get hit by anyone. I finally pulled over, restarted the car and drove again. In a couple of minutes the car stalled again with no controls. This happened about 4 times within a space of 15 miles. I took it to the Ford dealership the next day and had to spend $1000 fixing it, which they blamed on the throttle activation or body. This could have resulted in a fatal situation, especially because the vehicle had no controls when it stalled. I believe there has been the same issue with other Ford and Lincoln vehicles on the web. This should be considered a serious safety issue, which should be fixed as soon as possible. This could happen again to someone and result in serious injury. I feel like Ford should be responsible for the fix to ensure public safety.

- Katy, TX, USA

problem #11

Nov 292014

Explorer 4WD 6-cyl

  • 40,000 miles
While I was driving my 2012 Ford Explorer XLT, it lost all power for the 4th time. When I pressed the throttle there was no response. Indicator lights said AWD off and displayed a wrench icon. I coasted to the side of the road. When this happened the first three times I turned the car off, restarted it and all was fine for a few minutes, before this happened again. This is quite a dangerous situation to be in. I have also seen several complaints of the same problem from several other Ford and Lincoln owners. I believe this is a serious safety issue, since stalling in the middle of anywhere is not safe and can lead to accidents without warning. Also my check engine light is now light and I will be taking it to the Ford dealer to get it fixed. It is going to cost me an arm and leg, but hopefully it ends up being a safety recall and Ford reimburses down the line.

- Katy, TX, USA

problem #10

Sep 272014

Explorer

  • 47,000 miles

A D V E R T I S E M E N T S

The throttle box has gone bad. The car stalls randomly when taking off from a start and requires a new throttle body at only 47K miles. This is part of the powertrain, but not covered by the warranty. Ford had lots of problems with throttle bodies in earlier models and it seems they haven't fixed it yet.

- Round Rock, TX, USA

problem #9

Oct 032014

Explorer 6-cyl

  • 34,000 miles
I was driving approx. 35mph and all of a sudden the wrench light on the engine came on I lost all power to the accelerator. I had to coast to stop, turn off the vehicle, start it back up and proceed. It has happened 4 more times since the original date. One of those times was when I was crossing an intersection and was almost broadsided. This is very dangerous and is happening with no warning or pattern. I have looked online and it seems to have happened with many Ford Explorer owners. I am reading it has to do with the powertrain control module.

- Houston, TX, USA

problem #8

Apr 302012

Explorer 6-cyl

  • 7,452 miles
Car hesitates after turns and then again when accelerating and acts like it doesn't have enough power. Car had to be towed on a separate incident in 2013 after losing all power during a turn; the throttle body - air intake had to be replaced at 24,457 miles. The problem is ongoing, something is wrong with the car. Every time I take it in to be checked, I get the same response: Cannot not recreate the concern, ran through oasis and no problem found. I am over Ford! there was a customer satisfaction program (aka recall without the press involved) (program number 12B36) in April of 2012 that had to reprogram the vehicle's PCM (powertrain control module). This was due to the fact that "inoperative engine cooling fans could lead to high engine temperature gauge readings and reduced air conditioning performance. Continued operation of the vehicle could result in illumination of the malfunction indicator light (mil) and eventually cause the engine to automatically enter derate (reduced power) mode." This was "fixed" 14 months before the car was towed....

- Cincinnati, OH, USA

problem #7

Mar 102014

Explorer 4-cyl

  • 43,138 miles

A D V E R T I S E M E N T S

On Monday March 10, 2014 I started the my 2012 Ford Explorer and drove it to work approximately 2 miles and shut it off, after 25 minutes I returned to the vehicle and attempted to start it. The vehicle started and then immediately shut off and said low oil pressure, I proceeded to remove the key and open the hood. I checked the oil and all was within range, no issue immediately noted, I closed the hood and attempted to restart the car. Upon the attempted restart the car took a substantial amount of time to finally turn over, I immediately shut the car off and figured it needed to refresh itself and waited a moment. After restarting on the third try I then attempted to drive it all indicators had turned off. While driving the vehicle it refused to accelerate over 35mph, I immediately reported the issue to Ford and the vehicle had to be towed to cavalier Ford in greenbrier, va.

- Gulfport, MS, USA

problem #6

Dec 022013

Explorer 6-cyl

  • 33,330 miles
On Dec. 2, 2013 I was stopped on the side of the road with a slight decline at a school bus stop. I put the vehicle in park (while still on) and got out of the car to retrieve a forgotten item from the back for one of the children (as I have done numerous times before without incident). When I exited the vehicle, it started to roll forward (while still in park). It rolled off of the road, down an embankment, into a ditch/ravine, crashed into a tree and rolled onto the driver's side, coming to rest at an approximate 45 degree angle. My 20-month-old child was in the car at the time and was seated on the side of the car that was in contact with the ground when the car crashed. After retrieving the child (physically unharmed) from the car with help from a passerby, I noticed the car was still running. The passerby and I went down to turn the car off and remove the keys, at which point it was verified that the car was in fact still shifted into the park position. The tow truck company also verified that the car was in park when they arrived. Speed of the vehicle at the time of impact is unknown, as it started from a stop and increased in speed as it continued to roll forward and down the embankment. Post crash, the 20-month-old was physically fine, but expressed significant emotional anxiety when being placed in his other car seat for subsequent car rides. Side airbags on both sides of the car deployed, front did not (presumably because no one was seated in the front of the vehicle). Once the engine was turned off and the keys were removed, the horn began honking (presumably a built in safety feature). Once removed from the crash site (time to remove: 2.5 hours using 2 different tow trucks), the car was not drivable and after 21 days the car was determined to be a total loss.

- Shakopee, MN, USA

problem #5

Aug 102013

Explorer 4-cyl

  • 25,000 miles
This is a continual problem report one 8/10/13 19,000 miles: Power steering light came on and power steering went out while driving vehicle <15 mph and back ceiling light came on and wouldn't go out. Ford: 8/13/2013 said ceiling light shortened out battery and caused power steering to go out - ordered light bulb came back in 3 days to replace light bulb - they said power steering was fixed. Report two 9/23/13 23,891 miles: Power steering light came on while parked. Ford: Did diagnostic said the issue was most likely wiring and said issue was fixed and I left with car report three 10/02/13 24,280 miles: Power steering light came on dashboard and power steering went out while driving on a highway 65 mph, pulled off hwy. Reported incident to Ford. Ford: Ran diagnostic, said issue was motherboard. Ordered part and I returned in a few days to replace computer board. Told issue was resolved and left with my car. Report four 10/31/2013 25,295 miles: Power steering yellow light came on dashboard as I started vehicle in parking lot. Power steering had not gone out only had warning light showing. I drove a few minutes home without the steering going out. I started car about an hour later in garage and power steering was completely out. Bright red lights on dashboard. Warning light said something to the tune of 'report power steering immediately". Ford: Kept car for 4 full days while we drove rental and was told they have no solution and Ford regional's engineers supposedly said 'this is not an issue they have seen before' (even though there are almost 100 reports on the NHTSA website about this exact issue) and to report if happens again. Report five 11/28/13 27,000 miles: Power steering went out while starting vehicle in garage dashboard light up with red warning signs. Have to wait until after holiday to report to service.

- Mascoutah, IL, USA

problem #4

Jul 112013

Explorer 4WD 6-cyl

  • 17,000 miles
The contact owns a 2012 Ford Explorer. The contact stated that while driving 55 mph, the all-wheel drive warning light illuminated as the vehicle stalled. The contact did not take the vehicle for diagnostic testing or repairs. The failure mileage was 17,000....updated 08-08-13

- Lawrence, NY, USA

problem #3

Jun 212013

Explorer

  • 14,000 miles

A D V E R T I S E M E N T S

I was driving in a parking garage and the terrain management system and power steering systems became disabled. The car was very difficult to handle once the power steering was lost. When I parked the car, shut the car off and restarted, the power steering appeared to be back but the terrain management system continued to show an error. I will be contacting the dealer today. I have seen similar complaints listed here - I hope Ford is addressing appropriately.

- Wethersfield, CT, USA

problem #2

Aug 212012

Explorer 6-cyl

  • 12,800 miles
I was slowing down as I was approaching a traffic signal and heard a warning chime. Initially, vehicle did not show any signs of problem, but got a warning message of power steering failure (or something similar) and another one indicating to service the advance track system. The advance track indicator light went out on the dial, too. After a few hundred feet the power steering was completely gone and I had to use significant effort to steer the vehicle into my driveway. Fortunately, I was only 2 miles from home with few turns to get there. Almost couldn't make the turn into my driveway. Started & restarted the vehicle several times and eventually all problems and warning lights disappeared. Drove the vehicle a few miles and all seems ok. Will update with any additional issues after 8/21/12. Vehicle was purchased used on 8/15/12 with 12,700 miles. Called dealer and they said to bring in if problems persist.

- Eagleville, PA, USA

problem #1

Aug 192012

Explorer

  • 20,038 miles
I was driving home from a movie on pacific coast hwy in huntington beach, ca and all of sudden the power steering assist fault warning came on, I hadn't lost complete function of the steering but it was about a half a mile down the road that it got almost impossible to steer. I called the dealership and they told me to tow it to the dealership as soon as possible. I didn't know that there was a short term fix by turning off and then turning back on again to make the warning light go away. Tomorrow taking in my car to dealer to get it fix.... now before it ends in crash or someone killed.!!!!!! I have the ecoboost I4 cylinder engine.

- Huntington Beach, CA, USA

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