This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While stationary or at slow speeds, when turning the steering wheel near the max, the right front strut mount gives a clanging sound. This is due to a loose strut mount that could be dangerous. This occurs on city roads where speeds are low enough to along near maximum turning radius.
Memorandum for Ford corporation, claim division from: [xxx], owner of 2013 Ford Explorer XLT, VIN#[xxx]. re: Punitive damages due a defective product. Recall# 19S17 MA'am, sir, I own a 2013 Ford Explorer, VIN#[xxx]. in December 2015, I moved to germany in under us army orders and exported my SUV to our military installation in vilseck, germany. I have always had issues with the car, experiencing steering problems and twice lost control, which resulted in two accidents in March, 2016 and November, 2017. Over my deployment to germany, I sought help from local Ford sites in bavaria, spent considerable amounts to fix the issue thinking the brakes are the issues and in times changing tires, but in vain. When, I attempted to import the vehicle back to the homeland upon my recent permanent change of station (pcs) back to hurlburt field, fl, I found out that the SUV was subject to a recall for a defect in the rear toe link, which increases the risk of crash (Ford recall# 19S17 and nthsa recall# 19V435). I obtained a waiver to import the car and called world Ford pensacola as soon as my car landed in the us on January 27, 2020 to schedule a fix. They fixed the issue on January 29, 2020. It is worth mentioning that Ford has my updated army post office (apo) address but had never notified me of this important recall (I have mail from Ford to my apo address but not for the recall). For the foregoing reasons, I decided to file a claim with Ford corporation for all of the expenses incurred due to the mishap, including my accident in 2016 and 2017. I contacted your hq, but in vain. He ignored my phone calls and my emails. Therefore, I am reaching out to you in writing. I am asking, at this point, only for repair expenses and not asking for medical bills stemming from the accidents ($ $1732.90 and $5000.04 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have received carbon monoxide poisoning from driving my 2013 Ford Explorer. I also have had the front end looked at and repaired had to pay most of the costs (extended warranty paid for some) for the front end popping sounds while turning. The sound is still there and on both sides now. So money wasted towards Ford!! the vehicle isnt drivable at this point and that leaves me without a vehicle.
On my Explorer the recall 19V-435 (Ford number 19S17) was executed. After 3 month and approx. 2500mi the left new toe link broke. The car was running with 35mph to an intersection and I started moderate braking in front.of a traffic light. During braking the left new toe link broke.
- Tualatin, OR, USA
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Vehicle had toe link replaced in accordance with recall 19V-435 on 8-19-19. On 9-10-19, the replacement toe link failed while driving at 45mph. The dealership reports the toe link failed at the weld.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jones-West Ford (3600 kietzke ln, reno, nv 89502, (775) 329-8800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Front sway bar links have been knocking over 1 year ago. At the time my car was only 5 years old. At first the Ford dealership they thought it was valve body in the suspension the first time they checked. Explorer was jerking when I slowed down to a stop. The second time I took it in they said it was the throttle body. They replaced that because I complained that I have had so many problems with a 5 to 6 year old car. Only has 77,000 miles on it.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). Gullo Ford of conroe (located at 925 interstate 45 S, conroe, tx 77301, (281) 367-0000) stated that the part was not available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Ford Explorer. The contact received a recall notification for NHTSA campaign number: 19V435000 (suspension). Red mccombs Ford (8333, I-10, san antonio, tx 78230, (210) 996-2678) was contacted and did not have the part within a reasonable timeframe. The manufacturer was contacted and did not know when the part would arrive. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Ford Explorer. While driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. The failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. The vehicle was not diagnosed or repaired. Also, while driving, the passenger side of the vehicle wobbled and vibrated. The vehicle was taken to bill flick Ford (737 North freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. The vehicle was repaired. Furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. The cause of the failures was not determined. The manufacturer was notified of the failures. The failure mileage was 800.
The vehicle felt as if the alignment was bad. It was very difficult to steer. Turning was particular;Y difficult. It sounds very similar to exactly what the recall on the toe links stated. The dealership said the knuckles were bad and needed replaced and that it happens to every 2013 Ford Explorer for some reason.
In 2013 the dealer refuse to work on the issue while it was under warranty. Either the wheel hub and bearings are out or the struts are defective.the sound happens in motion and stationary if moving the steering wheel to the left and right. I have called and complained and was told that there was recalls for this make and model but not with my VIN number. Was told that a base model isn't that important. Called again to report it to Ford 2/4/2019 and was told that there are issues with your make and model and there wasn't any thing they could do until NHTSA steps in and direct me to this website.
Driving on nys thruway at 70 mph. Roadway dry, weather is clear, dry and sunny. Suddenly and without any warning signs the vehicle violently lurched to the left, right, sideways, etc. The car was unable to be steered and was completely out of the driver's control and not responding to any input. This repeated itself until the car scrubbed speed and ended up on the road shoulder. Luckily there were no other vehicles on our side or following closely behind when the wild ride occurred. We are also fortunate that the car didn't roll over during the sideways movements- it came close to it. At this point the car's steering wobble was so severe that it was impossible to operate. The car was towed to our local Ford dealer and upon examination it was determined that the rear suspension toe link had snapped causing the knuckle and wheel bearing to shift which then caused the incident. The Ford people could offer no explanation as to the cause of this catastrophic failure.this exact failure is addressed in NHTSA campaign #16V245 and was subject to Ford recall #16S18 in April 2016. The recall applied to 2014 Explorer- mine is a 2013. This car has been repaired at my expense ($1600) but I will not drive it again. There exist a potentially fatal flaw with these vehicles and we consider ourselves fortunate to escape with no injury or worse. In researching I found a youtube video of "out of control SUV on interstate" (Ford Explorer)which accurately portrays what happened to us! please contact me if you need any further information regarding this incident.
I have been complaining of a suspension issue since I had purchased this vehicle in 2013. I am being told there want be a recall until someone dies. I even tried to have it fixed under warranty but suspension are not covered according to Ford dealers.
While driving the passenger side started 'clunking' while turning. The noise happened if the vehicle was stationary or in motion. We had the strut replaced and it fixed the issue for a little under 6 weeks. All replacement pets came straight from Ford. Within 6 weeks of replacement the Ford replacement parts have now gone bad again and damaged the cv axle causing a terrifying shake when accelerating.
The contact owns a 2013 Ford Explorer. While driving approximately 15 mph, the contact heard an abnormal noise coming from the front passenger side. There were no warning indicators illuminated. The contact got out to observe the vehicle and noticed that the lower control arm was detached from the vehicle. The vehicle was towed to gus machado Ford (1200 w 49th St, hialeah, fl 33012) where it was diagnosed that the lower control arm and wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
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- Batesville, AR, USA