really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,516 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer suspension problems

suspension problem

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2013 Ford Explorer Owner Comments

problem #6

Nov 112013


  • 1,000 miles


Front suspension makes noises when driving over a bump. Bill flick Ford wants to charge money in order to look at a defect in the suspension. When I reported the issue the Ford Explorer had it was still under warranty. The workers also said that it was common for the 2013 Ford Explorer to have the suspension problems.

- Conroe, TX, USA

problem #5

Nov 112015


  • 47,435 miles
I was backing up from parking spot in a city garage and when I place the car in drive my power assisted steering (epas) failed. I got the power steering fault error, advancetrac error and terrain management error. The car was too difficult to manually steer actually nearly impossible. It took almost 1 hour and 2 grown big men to manually steer it out of the garage so that it could be put onto a flat bed tow truck. Ford claims that my VIN# number is not part of the recall (14S06) for this issue. The dealership that I had it towed to has quoted me around $2,000 to replace the steering rack. This is definitely a safety hazard and Ford need to takes responsibility and correct this issue.

- Richboro, PA, USA

problem #4

Mar 202015

Explorer 4WD 6-cyl

  • 20,500 miles
Exiting from parking lot and speed of about 15 mph on a straight road, no pot holes, at about 100 ft from the parking exit, it hit an electric post. Left front suspension, fender, wheels, pillars, rocker & floor, radiator support, front lamps, hood, steering rock, cradle, transmission transfer case, front door and many more damage. All are in left side. I checked the VIN but it is not on recall for power steering problem however I suspect power steering was the caused of accident. It is a major damaged and the insurance is not yet decided if repair or total wreck. I asked the Ford dealership to see on the diagnostic computer of the vehicle but up to now they have not yet check.

- Wallingford, CT, USA

problem #3

Nov 262014

Explorer 4WD 6-cyl

  • 87,158 miles


While driving on a highway, my steering began to feel tighter and tighter, with the wheel harder to turn. Soon it began to require a "push" to make the movement of the wheel begin. I pulled off the highway and the dash alerts came on. One said, "service power steering now" and one indicated that the traction control function was off. The manual said I should shut off the engine and it would reset these. Instead, the steering locked entirely. No dealers were still open the night before thanksgiving, so I took the vehicle to a shop I've used. They didn't have the computer hookups necessary so I towed it again to another shop. They "cleared" the codes, and found the vehicle did not malfunction again. They alerted me to the recall, Ford #14S06 this recall included explores made between may of 2010 and February 28, 2013. My Explorer was made very soon thereafter, within days, in fact. Given that timing and the facts that indicate that my vehicle suffered the same defects the recall addresses, I feel my vehicle repair should be covered by Ford Motor Company. Ford Motor Company and the local dealer advise me that since my vehicle is not within the parameters of the recall, there is nothing they can do for me. I hereby submit my petition for an NHTSA investigation into whether Ford has met it's obligations in this matter. I hereby request the recall management division of the NHTSA to ensure that the scope of the recall [Ford #14S06] is adequate. I feel the scope fell short, in my case, by a few days, leaving my vehicle dangerously unprotected. I cannot repair this defect myself. There is no diagnosis available for me. The defect may be in the sensor, or in the power steering control module, or in the steering "rack". the local Ford dealer advises me that there are no "racks" available at this time anywhere. The NHTSA is my only hope.

- Fredericksburg,, VT, USA

problem #2

Jul 242013


  • 13,000 miles
The contact rented a 2013 Ford Explorer. The contact stated that while driving 50 mph, a loud explosive noise was emitted as the front passenger's side of the vehicle collapsed. The contact inspected the vehicle and discovered that the front axle had become separated from the transfer case. The shaft had also rotated and caused damage to the passenger's side upper control arm. The vehicle was towed to the rental company for further inspection. The vehicle was not repaired. The VIN was not available. The approximate failure and current mileage was 13,000.

- Vancouver, WA, USA

problem #1

May 062013


  • 2,000 miles
The contact owns a 2013 Ford Explorer. The contact stated that while traveling 65 mph, the steering wheel seized. The contact was able to maneuver the vehicle to the side of the highway. The contact took the vehicle to the dealer and was told that the problem could have been with the steering, axle or the transmission. The dealer did not have specifics pertaining to the failure. The vehicle was not repaired. The VIN was not available. The failure and the current mileages were 2,000.

- Holly Springs , NC, USA

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