This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When accelerating vehicle with the ac on, and in internal air mode, there is a smell like burnt rubber, or fumes that fill the entire car. I have to avoid accelerating too fast, or turn off the ac before hand to prevent fumes from entering car. This has been happening since I purchased the car in 2013. I thought it was just cause it was new, but as it's still happening, and others are having this same problem, I am reporting it.
Since we bought the car in 2014 my daughter has off/on complained of nausea and headache when sitting in the rear (third row) of the vehicle. I brushed it off as car sickness but have now seen reports of others with the same problem. I am concerned if we have a malfunction in the exhaust system. I don't want any of my family breathing in toxic fumes while driving and would like Ford to step up and have the vehicles tested for those of us who have had issues.
Under throttle while driving on the road the vehicle sometimes smells like sulfur; it sometimes requires opening the windows to air it out. It has done this since we bought the vehicle nearly a year ago.
There are gas/exhaust fumes coming into the cabin of the vehicle through the heater from the engine compartment. It smells like natural gas. It smells when standing outside near the engine compartment as well. I brought it to Ford to fix it and they repaired some exhaust issues in the rear but it did not solve the problem. I am bringing it back in and now see that this is a huge problem with these cars from 2010-2015.
- Kent, WA, USA
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Sometimes when driving the vehicle, I smell exhaust fumes in the vehicle cabin. This occurs randomly. I notice it more frequently when accelerating between speeds upwards of, and above 45/50 mph and mostly on the highways. The vehicle is serviced regularly as per Ford's recommendation by the same dealer where it was bought in November 2013 with 0 miles on it. This has been ongoing since the vehicle was bought.
Smell of gas in cabin of vehicle. Making passengers/driver nauseated. Also a smell of gas (natural or propane) from outside the vehicle when walking around it.
The moonroof over the back seat popped out and spiderwebbed when the front passenger door closed. Some glass fell into the backseat. Vehicle was parked and off.
Car has exhaust fumes coming into the vehicle Ford has an internal bulletin on this issue but is still charging customers to fix the issue if over the 36,000. The exhaust pipes need to be redone, additional insulation along with a muffler that points down vs pointing up into the vehicle. Ford is not rushing to fix this carbon monoxide issue!
We were parked at a store and all of a sudden, water starts dripping into the Explorer from the sun roof, where the buttons are to turn on the front interior lights. We opened the sun roof and looked, and there was a puddle of water just sitting there. So now you have to drive with a towel next to the gear shift.
We were driving down I-95 North in South Carolina and all of a sudden we hard a loud pop. It sounded like we blew a tire. When we got out to look, the front passenger door window had a crack in it. The crack continues to grow, traveling down from the center of the top of the window towards the car frame by the side view mirror. You can barely feel it on the outside of the window and on the inside you can't feel it at all.
The vehicle has a strong exhaust smell (sulfur, rotten egg, improperly burned fuel, etc) coming into the cabin of the vehicle when going uphill, fast acceleration or passing a vehicle. I have carried the vehicle to the Ford dealer and reported this complaint several times. On my last complaint to the dealer, the service department stated there was a factory tsb issued for this problem. The dealer ordered the parts for the tsb an we carried the vehicle back to the dealer and left it for two days for them to complete the repair. The odor problems still exists. I have a 4 year old granddaughter with asthma and other breathing problems. I have carried her to school and picked her up everyday in this vehicle for three years now. I wonder if her health could be affected by this defect?
Exhaust fumes are entering the cabin of my 2014 Ford Explorer thru the dash vents every time I stop making me sick to my stomach. These exhaust fumes smell like sulfur or rotten eggs but I fear that are poisonous gases like carbon monoxide as well. My dealer performed a "fix" last week involving a tsb 14-0130 but it has not helped. I fear that I am starting to get the run around. I am affraid to drive my car. Please help me!
10/04/2016 my touch screen froze. I have no control of the heating and cooling in the back 2 rows of seats. Navigation, radio, sirius, and more do not work. The vehicle was being driven on a city street when everything froze. Car is still under warranty. A replacement screen was ordered but has been on back order for almost 4 weeks contacted Ford customer service twice but they will not help. My delorship carlsbad Ford said they can not get any information on the delay
There is an overbearing almost intoxicating sulfur/rotten egg smell coming in the cabin of the car any time accelerating. I got this vehicle new in 2014 and it has been doing it since day one. At first I wrote it off as new car or possibly the turbo. But now after reading the thousands others with same problem I am extremely concerned for my family's well being. I have been driving my infant in this car for two years and I am very upset that I could have put her health at risk.
Exhaust entering the passenger cabin when running the ac on medium or hard acceleration. It's been happening since the vehicle was new, leased new from Ford. Vehicle has approximately 25,000 miles on it.
When the vehicle makes an acceleration it creates a "gasoline like odor" inside de cabin of the Ford Explorer 2014. When the vehicle was left in a Ford dealership for inspection they responded by saying that a plastic component was inside the exhaust system. The problem persisted after the supposed problem was found. The problems occurs when the vehicle is in motion.
I've owned a 2014 Explorer Sport for 3 years, and have had the 'rotten egg' smell off and on. I thought it was related to the twin turbo and the vehicle being new, as it only happened under hard acceleration (I now know it also primarily happens when the ac is on). 3 years later I finally took it in for service to discover a tsb had been issued for it. After further searching the web, I now see many others have the same issue - and also see that co has been entering the cabin, which really prompted this complaint. I'm also concerned that people are reporting the tsb does not fix the issue, and plan to carry a co monitor for a while to check.
When accelerating or changing A/C the cars fumes enter through the A/C into the cabin of the car. The smell of exhaust is overwhelming. Family has been experiencing headaches and coughing when we experience this. This happens when in stationary and in motion. This happens everyday.
A D V E R T I S E M E N T S
- Maricopa, AZ, USA