really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,117 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Ford Explorer brakes problems

brakes problem

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2015 Ford Explorer Owner Comments

problem #6

Oct 032016


  • 22,000 miles


Brakes failed while driving. After several attempts and running off road it finally allowed me to depress break pedal. Break pedal had become stuck and when it finally worked there was an awkward sound.

- Santa Rosa, TX, USA

problem #5

Aug 082016


  • 12,000 miles
My wife and I park our 2015 Ford Explorer XLT in the parking area in front of our house. In order to go anywhere, we need to back it out of its parking spot, reverse-turn to the right, apply the brakes, put the vehicle in drive, and finally drive forward on the driveway until reaching the street. This morning, my wife planned to go to the store. She entered the vehicle, started it, put it in reverse, and proceeded to back out of the parking spot. As usual, she applied the brakes to stop the car and put it in drive, but unfortunately, this morning the brakes did not respond. She applied the brakes a few more times to no avail. After that did not work, she applied the emergency brake, which did not do anything either. Finally, she turned off the engine and put the car in park, which didn't do anything either. She ended up doing a U-turn in reverse. My other truck was parked to the right of where the Ford Explorer was parked, so once the Ford Explorer reached my parked truck and collided with it, the Ford Explorer finally stopped. In addition to my wife, our two sons aged 6 and 8, were inside the vehicle with her when this happened. We have attached a photo of the Ford Explorer collided onto my parked truck (a Ford F150), which it had to do in order to stop and not collide into anything or anyone else. The main reason we got a Ford Explorer is because we believed it would be a sturdy SUV that would keep my wife and kids safe, so this incident is extremely concerning. The car is almost new with approximately 12,000 miles and we have had already had to take it into the repair shop approximately eight times. We have asked Ford to replace it, but they have not been willing to do so, which is why we are escalating this matter to regulating agencies for resolution as well as out of concern for other families who may have had a similar experience.

- Sylmar, CA, USA

problem #4

Jun 022016


  • 10,300 miles
April 23 - backing out of a parking space a power steering fault message flashed on the screen, there was no change in the steering of the vehicle at the time. April 26 - same message appears while driving down the interstate, when backing into a parking spot the steering completely locked up, two other messages appeared on the screen at this time. Pictures are included. Vehicle was taken to the dealership the following morning. They concluded that the steering control module needed to be replaced, and that the issue was resolved. Picked the vehicle up on May 2. June 2 - the same power steering fault message showed up again while driving on a neighborhood street. The same messages as before plus one more (terrain management failure) appeared on the screen when turning left on a rural road and the steering locked completely again. Vehicle was returned to the dealership the following morning. The vehicle has been at the dealership for 9 business days at this time. No progress has been made. They say the problem can not be duplicated, even though the vehicle diagnostic and photos of the messages were provided. The diagnostic stated, "urgent service required." The Ford hotline is unwilling to make any repairs unless the problem can be duplicated while in the dealerships possession. Meanwhile I am currently making payments on this vehicle. The vehicle has been in my possession for 9 months and has 10,300 miles on it. I was told I have a rental for 1 week, regardless of whether the problem is resolved or not.

- Concord, NC, USA

problem #3

May 292015


  • 7,400 miles


Upon starting vehicle steering system was unresponsive and a warning notice "service advance track" appeared on dash. Dealer had vehicle for several days and could not duplicate malfunction. Returned without repair. Fault recurred after approximately one week and dealer again could not duplicate fault. Replaced one element of electronic steering system and returned vehicle as repaired. Fault recurred a third time and a different dealer service department replaced a second element of the electronic steering system and claimed issue was resolved. Fault continues to recur without notice and vehicle is unreliable. Problem has been reported to Ford customer relationship center on several occasions but response has been very limited.

- Hilton Head Island, SC, USA

problem #2

Apr 092015


  • miles
The contact owns a 2015 Ford Explorer. The contact stated that the brake line on the front passenger and front driver side fractured. The vehicle was towed to a dealer who diagnosed that the front brake line needed to be replaced. An authorized dealer replaced the front driver and passenger side brake lines. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was not available. The VIN was not available.

- Sacramento, CA, USA

problem #1

Dec 142014


  • 3,000 miles
I was driving yesterday and a message popped up "terrain management system fault" and then all of a sudden, a check brakes message showed, leaving the brake indicator, ABS message saying it is off and an "AWD off" message. This happened repeatedly even after turning the car off for hours and restarting. Pictures were taken of the messages and it was dropped at the service department of the local Ford dealership. They originally thought it was a bad ABS sensor, but upon further investigation, something is really wrong in the computer and some other modules, they did not even give us a time frame for completion. This is next years model and we have only owned it for 1 month, not a good sign. Not sure if other people are having this issue, but they might soon. The dealership would also not say if it was/is dangerous to drive with all of the errors popping up.

- Lexington Park, MD, USA

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