This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated while driving around a curb and while making a turn, the wheels locked up. The traction control warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be cleaned. There was no failure with the wheels. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The approximate failure mileage was 150,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the steering wheel was difficult to maneuver. The contact stated that the vehicle had lost steering gear functionality. The contact was able to pull the steering wheel and regain control. There was an unknown steering message displayed. The contact stated that the traction control warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the steering gear, connecting rod, and rear toe link needed to be replaced, but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.
- Lexington, KY, USA
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- Leipsic, OH, USA